Search Customer Service jobs

68 Customer Service Jobs

68 jobs found Jobs found Email me jobs like this
Load More

  • Classroom Support Specialist - Lead

    San Luis Obispo, California 93405 United States California Polytechnic State University Nov 23, 2024
    California Polytechnic State University Employer:

    California Polytechnic State University

    About Cal Poly Founded in 1901, California Polytechnic State University (Cal Poly) is one of five comprehensive polytechnic universities in the U.S., with about 21,000 undergraduate and 900 graduate students. Cal Poly maintains a guiding philosophy of “Learn By Doing” that is reflected in the school’s comprehensive curriculum combining technical and professional training with the arts and humanities. When you graduate from Cal Poly, you won’t just know theory, you will be able to think critically and know how to solve real-world problems. Today, Cal Poly is among the most selective public universities in the United States. Under President Armstrong’s leadership, Cal Poly’s national reputation is growing and, according to payscale.com, the return on investment for graduating students is consistently on par with some of the most prestigious universities in California. Visit www.calpoly.edu to learn more. Central to California Cal Poly is located in the beautiful Central Coast of California in the city of San Luis Obispo, about halfway between Los Angeles and San Francisco. This city is nestled in between great wine regions, relaxing beaches, and a small community. Our location gives students access to opportunities for hands-on research in agriculture, wine making, and distinct coastal ecosystems, as well as, close proximity to Southern California and the Bay Area for their tech, industry and the culture hubs. Given California’s status as a world leader in many areas and industries, our students have an opportunity to do work that makes an impact around the globe. Committed to Diversity We recognize and celebrate the value of the different viewpoints, knowledge, cultures and skills that diverse communities bring to the educational experience. Cal Poly is committed to becoming a more diverse, equitable and inclusive environment where everyone has the opportunity to succeed and feel a sense of respect, belonging and personal safety. We’re not just a workplace — we’re a community. Highly Ranked Cal Poly consistently receives high rankings from major publications. For the past 27 years, we have been named the best public, master's-level university in the West by U.S. News & World Report. Forbes also continues to name us the top public masters-level university in California and one of the Top 25 public and private universities in the West.  Benefits/ Perks New Employee Orientation Staff Faculty Associations An array of health plans that include prescription drug coverage FlexCash (in lieu of health/dental) Dental, Vision, and Hearing Insurance Union Protection Income protection benefits including life insurance and disability Retirement plan through CalPERS Employee Assistance Program Beyond the Job Employee Discounts Childcare Lactation Support Staff Awards Tuition waiver for employees and dependents Personal and Professional Development

    Apply Now View job Employer Profile

    Job Description

    Job Summary

    Under general supervision, the Classroom Support Specialist - Lead delivers outstanding customer service and support for technology installed in university classrooms. This position coordinates and leads the Client Services - Classroom Audiovisual Support team, our tier 1 support team, and is responsible for the ongoing support of audiovisual services across campus.

    The role involves significant collaboration with internal and external stakeholders, including academic departments, administrative units, vendors, and contractors, to ensure seamless support and installation of audiovisual systems. The Classroom Support Specialist - Lead communicates regularly with customers and the ITS team, providing updates on project progress and addressing technical concerns.

    The Classroom Support Specialist - Lead is responsible for maintaining classroom audiovisual functionality while managing vendor relationships and ensuring our services meet campus objectives and standards.

    Key duties include strong leadership skills, the ability to work collaboratively across different departments to meet the evolving needs of the campus community, analyzing and diagnosing user needs, making recommendations and quickly resolving problems; ensuring assigned systems and services are properly maintained and fully operational; preparing and delivering effective documentation, presentations and training to a variety of end users; and proactively looking for systematic improvements and opportunities to optimize workflows.

    Department Summary

    Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 190 professionals works in a DevOps environment to shape the technology landscape at Cal Poly.

    Key Qualifications
    • Lead Responsibilities:
    • Customer Service: Works with manager and director to ensure outstanding customer service and support.
    • Task Coordination and Work Planning: Prioritizes and assigns daily work; responsible for ticket queue management, maintenance planning, standup meetings.
    • Team Feedback and Mentoring: Works with manager to provide feedback to support staff. Fosters ITS values and mentors peers.
    • Best Practices: Fosters best practices for ADA, security, policy, and procedures. Ensures service and operational escalation, incident management, and lessons learned for the service area.
    • Essential Job Functions
    • Consultative Support: Provide the highest level of customer service, collaboration, and consultative relationships with the campus community. Translate technological solutions into terms understandable by a variety of users; demonstrated ability to work with technical and non-technical staff to identify user requirements and translate them into technology-based solutions.
    • Technical Analysis and Problem Solving: Understand, analyze, and diagnose user needs; resolve problems in a timely manner.
    • Project Documentation and Collaboration: Develop project-specific activities, coordinate with vendors, and ensure contractual agreements are met. Collaborate with stakeholders to ensure proper communication.
    • Continuous Improvement: Contribute to continuous improvement of workflow and support processes.
    • Escalation and Support: Escalate problems appropriately. Provide support to both technical and non-technical staff.

    Education and Experience
    • Bachelor’s degree and two years of relevant experience.
    • Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis.

    Salary and Benefits

    Anticipated Hiring Range: $75,000 - $95,000 Per Year

    Classification Range: $61,896 - $152,760 Per Year

    Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

    Cal Poly

    Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu .

    Diversity Statement

    At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

    Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer.

    Supplemental Information

    Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

    The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).

    Positions are posted for a minimum of 14 calendar days.

    Advertised: Nov 22 2024 Pacific Standard Time
    Applications close:

    Closing Date/Time:
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

A Guide to Government Customer Service Jobs: Your Path to a Thriving Public Service Career

A Guide to Government Customer Service Jobs: Your Path to a Thriving Public Service Career
 

Understanding Government Customer Service Jobs

Have you ever wondered what it's like to be the face of your local, state, or federal government? Government customer service jobs are the backbone of public institutions, providing essential support to citizens navigating complex systems and services.

category020-image-001-careers-in-government

These roles are diverse and impactful, offering a unique opportunity to respond to your community's needs while building a stable career.

What exactly are government customer service jobs? Government customer service jobs encompass a wide range of positions across various levels of government.

These jobs involve direct interaction with the public to provide support and a human touch, answering customer inquiries, resolving issues, and sharing information about government services and programs.

In these roles, you'll be responsible for:
  • Answering inquiries via phone, email, or in person
  • Explaining government policies and procedures
  • Assisting with forms and applications
  • Resolving complaints and addressing concerns
  • Directing citizens to appropriate departments or resources
  • Maintaining accurate records of interactions and services provided

Did you know that government customer service representatives often become subject matter experts in their fields? Your job could make you the go-to person for complex policy questions!

 

Qualifications and Skills Required

category020-image-002-careers-in-government

Embarking on a career in government customer service requires a unique blend of education, skills, and personal qualities. While specific requirements vary by position and agency, most government customer service jobs share some common qualifications. Let's dive into what you'll need to succeed in this field.

Educational Requirements

  1. Minimum Education: Typically, a high school diploma or equivalent is the baseline requirement for entry-level positions.
  2. Advanced Positions: Some roles, especially those involving specialized knowledge or management responsibilities, may prefer or require a Bachelor's degree.
  3. Relevant Fields: Degrees in public administration, business, communications, or social sciences can be particularly valuable.

Essential Skills

1. Communication Skills:
  • Verbal: Clear and effective speaking is crucial for explaining complex information.
  • Written: You'll often need to draft emails, reports, or documentation.
  • Listening: Active listening helps in understanding and addressing citizen concerns.
2. Problem-Solving Abilities:
  • Critical thinking: Analyzing situations and finding effective solutions is key.
  • Decision-making: You'll often need to make judgment calls within the scope of your role.
  • Creativity: Finding innovative ways to assist citizens within policy guidelines is valuable.
3. Technical Proficiency:
  • Computer literacy: Familiarity with basic office software is essential.
  • Database management: Many roles involve entering and retrieving data from government systems.
  • Adaptability to new technologies: Government systems evolve, and you'll need to keep pace.
4. Interpersonal Skills:
  • Patience: Dealing with frustrated citizens requires a calm demeanor.
  • Empathy: Understanding and relating to citizens' concerns is crucial.
  • Cultural sensitivity: You'll interact with people from diverse backgrounds.
5. Organizational Skills:
  • Multitasking: Juggling multiple inquiries or tasks is common.
  • Time management: Efficiently handling requests within service standards is important.
  • Attention to detail: Accuracy is critical when dealing with government processes and citizen information.

Personal Qualities

  1. Integrity: Handling sensitive information requires trustworthiness and ethical behavior.
  2. Resilience: The ability to maintain composure in stressful situations is crucial.
  3. Flexibility: Government policies and procedures can change, requiring adaptability.
  4. Commitment to public service: A genuine desire to help others is at the core of these roles.

Additional Qualifications

  1. Language Skills: Fluency in multiple languages can be a significant asset, especially in diverse communities.
  2. Specialized Knowledge: Gain

    familiarity with specific government programs or services relevant to the role.

  3. Customer Service Experience: Prior experience in any customer-facing role can be beneficial.
  4. Security Clearance: Some positions, especially at the federal level, may require background checks or security clearances.

Developing Your Skills

If you're looking to build or enhance your qualifications:

  1. Volunteer for community organizations to gain relevant experience.
  2. Take online courses in public administration or customer service.
  3. Practice scenarios to improve your problem-solving and communication skills.
  4. Stay informed about government news and policies in your area of interest.
  5. Seek mentorship from current government employees.

Remember, while these qualifications and skills are important, many government agencies value potential and are willing to provide training to the right candidates. Your attitude, willingness to learn, and commitment to public service can sometimes be just as important as your existing qualifications.

 

Applying for Positions

category020-image-003-careers-in-government

Navigating the world of government job postings can be overwhelming, but with the right approach, you can find and apply for positions that align with your skills and career goals. This section will guide you through the process of submitting strong applications.

The Application Process

1. Create a Federal Resume:
  • A federal resume is more detailed than a typical resume, often 2-5 pages long.
  • Include all relevant experience, skills, and education.
  • Be specific about duties and accomplishments in previous roles.
2. Tailor Your Application:
  • Carefully read the job announcement and required qualifications of our job postings.
  • Use keywords from the job description in your resume and cover letter.
  • Highlight experiences that directly relate to the position.
3. Complete All Required Forms:
  • Government applications often involve multiple forms.
  • Take your time to ensure all information is accurate and complete.
4. Write a Compelling Cover Letter:
  • Address the specific requirements of the job.
  • Showcase your understanding of the agency's mission.
  • Explain why you're passionate about public service.
5. Provide References:
  • Choose references who can speak to your relevant skills and work ethic.
  • Inform your references that they may be contacted.
6. Submit Additional Materials:
  • Some positions may require writing samples, portfolios, or certifications.
  • Ensure all requested materials are included with your application.

Remember, attention to detail in your online application can demonstrate the very skills needed for the job. Every form filled correctly is a testament to your qualifications!

Tips for Success

1. Start Early:
  • Government application processes can be lengthy.
  • Begin your job search and application preparation well before you need a new position.
2. Be Patient:
  • It can take weeks or even months to hear back about an application.
  • Don't be discouraged by the waiting period.
3. Follow Instructions Carefully:
  • Failing to follow application instructions exactly can disqualify you.
  • Double-check all requirements before submitting.
4. Use the STAR Method:
  • In your resume and potential interviews, use the Situation, Task, Action, Result format to describe your experiences.
5. Consider Pathways Programs:
  • For students and recent graduates, look into federal internship and entry-level programs.
6. Network
  • Attend government and community events.
  • Join professional organizations in your field of interest.
  • Conduct informational interviews with current government employees.
7. Be Open to Different Positions:
  • Entry-level positions can be stepping stones to your ideal role.
  • Consider temporary or term positions to get your foot in the door.

Common Mistakes to Avoid

  1. Missing deadlines: Government job postings have strict closing dates.
  2. Overlooking eligibility requirements: Ensure you qualify before applying.
  3. Being too modest: Clearly state your qualifications and achievements.
  4. Ignoring additional application steps: Some positions require assessments or questionnaires.

Remember, the application process for government jobs can be more complex and time-consuming than in the private sector. However, your patience and attention to detail can pay off with a rewarding career in public service.

Careers In Government
 

Begin Your Career Journey

Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

JOIN NOW
 

The Interview Process

category020-image-004-careers-in-government

It's time to prepare for this crucial step in your journey to public service. Government interviews often follow a structured format, designed to assess your skills, experience, and fit for the role, steering clear of personal inquiries like asking for details regarding national origin, marital status, and sexual orientation.

What to Expect

1. Types of Interviews:
  • Phone Screening: An initial conversation to verify basic qualifications
  • Individual Interview: One-on-one with a hiring manager or HR representative
  • Panel Interview: Face multiple interviewers, often from different departments
  • Virtual Interview: Increasingly common, especially for initial rounds
2. Interview Structure:
  • Introduction and overview of the position
  • Questions about your background and experience
  • Behavioral and situational questions
  • Your questions for the interviewers
  • Next steps in the hiring process

3. Common Interview Components:

a) Behavioral Questions:
  • Expect to provide specific examples of past experiences.
  • Use the STAR method to structure your responses.
  • Example: "Tell us about a time when you dealt with a difficult customer."
b) Scenario-Based Questions:
  • You might be asked how you'd handle hypothetical situations.
  • Focus on demonstrating your problem-solving skills and knowledge of regulations.
  • Example: "How would you handle a situation where a citizen is upset about a denied permit?"
c) Skills Assessments:
  • Some positions may require you to demonstrate your abilities through tests or exercises.
  • This could include writing samples, data entry tests, or role-playing exercises.
d) Knowledge Questions:
  • Be prepared to discuss your understanding of the agency's mission and relevant policies.
  • Example: "What do you know about our department's customer service initiatives?"

Imagine turning a stressful interview into an opportunity to showcase your passion for public service. That's the mindset that can set you apart!

Preparation Tips

1. Research the Agency:
  • Study the department's website, recent news, and strategic plans.
  • Understand the agency's mission and how the role contributes to it.
2. Review the Job Description:
  • Identify key skills and qualifications mentioned.
  • Prepare examples that demonstrate these skills.
3. Prepare Your Own Questions:
  • Ask about the team structure, typical challenges in the role, and opportunities for growth.
  • This shows your genuine interest and engagement.
4. Dress Appropriately:
  • Opt for conservative, professional attire.
  • When in doubt, it's better to be slightly overdressed than underdressed.
5. Bring Necessary Documents:
  • Extra copies of your resume
  • Any requested forms or identification
  • A notepad and pen for taking notes
6. Practice Good Body Language:
  • Maintain eye contact.
  • Offer a firm handshake (if in-person).
  • Sit up straight and appear engaged.
7. Check The Security of Your Connection (if remote):
  • Avoid technical issues during phone and video calls.
  • Don't lose data when filling out online forms.
  • Be ready early so you can address anything that comes up.

Post-Interview Steps

1. Send a Thank-You Note:
  • Email a thank-you message within 24 hours of the interview.
  • Reiterate your interest in the position and briefly highlight your qualifications.
2. Follow Up:
  • If you haven't heard back within the timeframe provided, it's appropriate to follow up.
  • Be polite and express your continued interest in the position.
3. Be Patient:
  • Government hiring processes can be lengthy.
  • Use this time to continue improving your skills and researching the agency.
4. Prepare for Additional Steps:
  • Some positions may require multiple rounds of interviews.
  • Be ready for background checks or security clearance processes.
5. Reflect on the Experience:
  • Regardless of the outcome, each interview is a learning opportunity.
  • Consider what went well and areas for improvement.

Remember, government interviews are not just about assessing your skills—they're also about determining your fit within the agency culture and your commitment to public service. By thoroughly preparing and approaching the interview with confidence and enthusiasm, you'll be well on your way to launching your career in government customer service.

Unlock Government Opportunities with Careers in Government

Elevate your career or find the ideal government talent on Careers in Government! Explore and shape the future with us.

JOIN NOW
 
 

Career Growth and Advancement

category020-image-005-careers-in-government

One of the most appealing aspects of government customer service jobs is the potential for career advancement. The public sector offers numerous opportunities for professional growth, allowing you to build a fulfilling and dynamic career. Let's explore the strategies for advancing in your government customer service role.

Strategies for Advancement

1. Set Clear Goals:
  • Establish short-term and long-term career objectives.
  • Regularly review and adjust your goals as you progress.
2. Seek Feedback and Act on It:
  • Request performance reviews from your supervisors.
  • Actively work on areas identified for improvement.
3. Take Initiative:
  • Volunteer for additional responsibilities or projects.
  • Propose innovative solutions to workplace challenges.
4. Build Your Network:
  • Attend agency events and professional conferences.
  • Join government employee associations or unions.
5. Develop Specialized Skills:
  • Become an expert in specific areas relevant to your agency.
  • Pursue certifications that enhance your value to the organization.
6. Stay Informed:
  • Keep up with policy changes and new initiatives in your field.
  • Understand the broader context of your agency's work.

Remember, every new skill you acquire is a stepping stone to your next promotion. What skill will you develop next?

Continuous Learning

  1. Stay updated on technological advancements in customer service.
  2. Develop soft skills like emotional intelligence and conflict resolution.
  3. Learn about emerging trends in public administration and governance.

In government service, your greatest asset is your knowledge. How will you invest in your learning today to secure your promotion tomorrow?

Challenges and Opportunities

While advancement opportunities are plentiful, be aware of potential challenges:

  1. Budget constraints may limit promotion opportunities in some years.
  2. Advancement might require relocation to different offices or cities.
  3. Competition for higher positions can be intense.

However, these challenges also present opportunities to demonstrate your problem-solving skills and commitment to public service.

Creating Your Own Opportunities

Sometimes, the best way to advance is to create new opportunities:

  1. Identify unmet needs in your agency and propose solutions.
  2. Develop new programs or initiatives that improve citizen services.
  3. Collaborate across departments to create innovative approaches to challenges.

Every government innovator started with a single idea to improve their agency. What will your groundbreaking idea be?

 

Conclusion

You've just unlocked the roadmap to a fulfilling career in public service. Are you ready to take the first step towards making a difference in your community?

Remember, a career in government customer service is more than just a job—it's a calling to serve your fellow citizens and contribute to the smooth functioning of society. Every interaction you have, every problem you solve, and every citizen you assist contributes to building trust in government institutions and improving the quality of life in your community.

As you embark on this career path, keep in mind that the skills you develop—patience, empathy, problem-solving, and communication—are valuable not just in your professional life but in your personal growth as well. The challenges you'll face will help you become a more resilient, knowledgeable, and compassionate individual.

category020-image-006-careers-in-government

Whether you're just starting your job search, preparing for an interview, or looking to advance in your current role, remember that your dedication to public service makes a real difference. You are the face of government for many citizens, and your work helps ensure that your community receives the support and services it needs.

As you move forward, stay curious, embrace opportunities for growth, and never underestimate the impact of your work. The path to a successful career in government customer service may have its challenges, but the rewards—both personal and professional—are immeasurable.

SHOW MORE