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  • On-Site Support Specialist

    San Luis Obispo, California 93405 United States California Polytechnic State University Aug 26, 2025
    California Polytechnic State University Employer:

    California Polytechnic State University

    About Cal Poly Founded in 1901, California Polytechnic State University (Cal Poly) is one of five comprehensive polytechnic universities in the U.S., with about 21,000 undergraduate and 900 graduate students. Cal Poly maintains a guiding philosophy of “Learn By Doing” that is reflected in the school’s comprehensive curriculum combining technical and professional training with the arts and humanities. When you graduate from Cal Poly, you won’t just know theory, you will be able to think critically and know how to solve real-world problems. Today, Cal Poly is among the most selective public universities in the United States. Under President Armstrong’s leadership, Cal Poly’s national reputation is growing and, according to payscale.com, the return on investment for graduating students is consistently on par with some of the most prestigious universities in California. Visit www.calpoly.edu to learn more. Central to California Cal Poly is located in the beautiful Central Coast of California in the city of San Luis Obispo, about halfway between Los Angeles and San Francisco. This city is nestled in between great wine regions, relaxing beaches, and a small community. Our location gives students access to opportunities for hands-on research in agriculture, wine making, and distinct coastal ecosystems, as well as, close proximity to Southern California and the Bay Area for their tech, industry and the culture hubs. Given California’s status as a world leader in many areas and industries, our students have an opportunity to do work that makes an impact around the globe. Committed to Diversity We recognize and celebrate the value of the different viewpoints, knowledge, cultures and skills that diverse communities bring to the educational experience. Cal Poly is committed to becoming a more diverse, equitable and inclusive environment where everyone has the opportunity to succeed and feel a sense of respect, belonging and personal safety. We’re not just a workplace — we’re a community. Highly Ranked Cal Poly consistently receives high rankings from major publications. For the past 27 years, we have been named the best public, master's-level university in the West by U.S. News & World Report. Forbes also continues to name us the top public masters-level university in California and one of the Top 25 public and private universities in the West.  Benefits/ Perks New Employee Orientation Staff Faculty Associations An array of health plans that include prescription drug coverage FlexCash (in lieu of health/dental) Dental, Vision, and Hearing Insurance Union Protection Income protection benefits including life insurance and disability Retirement plan through CalPERS Employee Assistance Program Beyond the Job Employee Discounts Childcare Lactation Support Staff Awards Tuition waiver for employees and dependents Personal and Professional Development

    Job Description

    Job Summary

    The IT Support Technician delivers outstanding customer service and support for technology installed in university classrooms and for staff computers, printers and peripherals. Incumbents analyze and diagnose user needs, make recommendations and quickly resolve problems; ensure assigned systems and services are properly maintained and fully operational; prepare and deliver effective documentation, presentations and training to a variety of end users; and proactively look for systematic improvements and opportunities to optimize workflows.#CalPolyITS

    Department Summary

    Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly.

    Key Qualifications
    • Ability to translate technological solutions into terms understandable by a variety of users; demonstrated ability to work with technical and non-technical staff to identify user requirements and translate them into technology-based solutions.
    • Ability to research and evaluate new technologies and software to meet user needs and to use creative problem-solving skills and apply effective technical solutions.
    • Ability to apply campus information security policy and standards to develop specific security requirements. Ability to apply security models and frameworks to ensure appropriate security is maintained.
    • Excellent verbal and written communication skills, including the ability to prepare and deliver formal and informal documentation, presentations, and training to a variety of end users.
    • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.

    Education and Experience
    • Bachelor's Degree (additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis).

    Salary and Benefits

    Anticipated Hiring Range: $55,140 - $71,664 Per Year

    Classification Range: $49,128 - $94,572 Per Year

    Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

    Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

    Cal Poly

    Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu .

    Equal Opportunity and Excellence in Education and Employment

    This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

    Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

    Supplemental Information

    Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

    Positions are posted for a minimum of 14 calendar days.

    Advertised: Aug 25 2025 Pacific Daylight Time
    Applications close:

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Government Training Jobs: Empowering the Next Generation of Public Servants

Government Training Jobs: Empowering the Next Generation of Public Servants
 

Introduction

The federal government offers a diverse array of education and job training programs across various departments and agencies. These roles cater to different skill sets and interests, providing opportunities for professionals from various backgrounds.

Free to explore the opportunities here, you can find a position that not only utilizes your skills but also allows you to contribute meaningfully to the development of our nation's public workforce. The world of government training jobs is vast and full of potential – your perfect fit might be just around the corner!

 

Qualifications and Skills Required

Securing a government training position requires a blend of education, experience, and specific skills. While requirements may vary depending on the role and agency, there are common qualifications sought after in government training jobs.

Educational Background

Most government training positions require at least a Bachelor's degree, often in fields such as education, human resources, psychology, or business administration. Some roles may require or prefer a degree related to the specific subject matter being taught. For more advanced positions, a Master's degree may be necessary or give you a competitive edge.

Relevant Experience

Agencies often look for candidates with prior teaching or training experience, a background in instructional design, expertise in curriculum development, and familiarity with adult learning principles. Previous work in the public sector can be a plus, though it's not always required.

Communication Skills

Strong communication skills are essential for effective trainers. You'll need to excel in public speaking, written communication, active listening, and interpersonal communication. These skills will enable you to convey complex ideas clearly and engage with diverse audiences.

Technical Proficiency

Technical proficiency is increasingly important in today's digital age. Depending on the role, you may need skills in e-learning authoring tools, learning management systems, Microsoft Office Suite, video editing software, and data analysis tools. Familiarity with these technologies can set you apart from other candidates.

Adaptability and Continuous Learning

Adaptability and a commitment to continuous learning are vital in this ever-evolving field. Government trainers must stay updated with new technologies and methodologies, adapt to changes in policies and regulations, and be willing to learn new skills and subject matter as needed.

Remember, each position and agency may have unique requirements. Always carefully review job announcements and tailor your application to highlight how your specific qualifications align with the role you're seeking. During the hiring stage, prepare adequately for interviews by accentuating your skills.

Careers In Government
 

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Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

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Benefits of Working in Government Training

Embarking on a career in government training offers a unique blend of personal fulfillment and professional advantages. Let's explore the numerous benefits that make this field an attractive choice for many job seekers.

Job Stability and Security

Government positions are known for their stability, offering a level of job security that's often unmatched in the private sector. As a government trainer, you'll enjoy the peace of mind that comes with steady employment, even during economic downturns.

Diverse Work Environment

Government agencies serve a wide range of communities, fostering a diverse and inclusive work environment. You'll have the opportunity to collaborate with colleagues from various backgrounds, enriching your professional experience and personal growth.

Meaningful Impact

Perhaps one of the most significant benefits is the chance to make a real difference. Your work as a government trainer directly contributes to:

  • Improving public services

  • Enhancing government efficiency

  • Shaping policies that affect millions of lives

Clear Career Progression

Government jobs often have well-defined career paths with opportunities for advancement. As you gain experience and expertise, you can move up to senior training roles, management positions, or even transition to different agencies with the right contact.

Retirement Benefits

Government jobs are renowned for their excellent retirement benefits. You'll have access to pension plans and retirement savings options that can provide financial security long after your working years.

From job security to the opportunity for meaningful impact and continuous growth, government training positions provide a fulfilling career path for those passionate about education and public service.

 

Conclusion

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As you consider your career options, remember that a role in government training will create the opportunity to shape the future of our public workforce and contribute to the efficient operation of our nation's services. Whether you're just starting your career or looking for a change, the world of government training jobs awaits with open arms.

Your skills, passion, and dedication could be the key to empowering the next generation of public servants. Explore the opportunities available in government training today and embark on a career path that offers both personal satisfaction and professional growth. The future of government training - and the positive change you can bring to public service - starts with you.

Unlock Government Opportunities with Careers in Government

Elevate your career or find the ideal government talent on Careers in Government! Explore and shape the future with us.

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