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  • Associate Customer Service Representative

    Jefferson City, Missouri United States State of Missouri Full Time $34,999.68 per Year May 17, 2025
    State of Missouri Employer:

    State of Missouri

    Build the Missouri of tomorrow. Ensure a strong foundation today. Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.  No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!

    Job Description

    Associate Customer Service Representative

    Department of Revenue

    Annual Salary: $ 33,914.40

    Location: Truman Building - 301 West High Street, Jefferson City, MO

    DOR’s vision is to provide every customer the best experience every time.

    HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

    This is a technical position within the Income Tax Bureau of the Taxation Division. Candidates of interest will possess a background in customer service and proven attention to detail. For Team Members who excel there are many opportunities for advancement within the DOR & we are often looking to this position to promote those who display positive leadership qualities.

    DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

    • Working with individual income tax returns, corporate income tax returns, & property tax credit claims

    • Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters

    • Sorting & distributing correspondence

    • Responding to customer inquiries through telephone calls, e-mails, & written correspondence

    • Processing returned refunds

    CORE COMPETENCIES NEEDED:

    Analytical Thinking Reliable Computer Literate

    Self-motivated Attention to Detail Problem Solving

    QUALIFICATIONS:

    • High School diploma or high school equivalency certificate


    More reasons to love this position:

    The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

    PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

    The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

    We celebrate diversity and are committed to creating an inclusive environment for all employees

    The State of Missouri is an equal opportunity employer.

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Government Training Jobs: Empowering the Next Generation of Public Servants

Government Training Jobs: Empowering the Next Generation of Public Servants
 

Introduction

The federal government offers a diverse array of education and job training programs across various departments and agencies. These roles cater to different skill sets and interests, providing opportunities for professionals from various backgrounds.

Free to explore the opportunities here, you can find a position that not only utilizes your skills but also allows you to contribute meaningfully to the development of our nation's public workforce. The world of government training jobs is vast and full of potential – your perfect fit might be just around the corner!

 

Qualifications and Skills Required

Securing a government training position requires a blend of education, experience, and specific skills. While requirements may vary depending on the role and agency, there are common qualifications sought after in government training jobs.

Educational Background

Most government training positions require at least a Bachelor's degree, often in fields such as education, human resources, psychology, or business administration. Some roles may require or prefer a degree related to the specific subject matter being taught. For more advanced positions, a Master's degree may be necessary or give you a competitive edge.

Relevant Experience

Agencies often look for candidates with prior teaching or training experience, a background in instructional design, expertise in curriculum development, and familiarity with adult learning principles. Previous work in the public sector can be a plus, though it's not always required.

Communication Skills

Strong communication skills are essential for effective trainers. You'll need to excel in public speaking, written communication, active listening, and interpersonal communication. These skills will enable you to convey complex ideas clearly and engage with diverse audiences.

Technical Proficiency

Technical proficiency is increasingly important in today's digital age. Depending on the role, you may need skills in e-learning authoring tools, learning management systems, Microsoft Office Suite, video editing software, and data analysis tools. Familiarity with these technologies can set you apart from other candidates.

Adaptability and Continuous Learning

Adaptability and a commitment to continuous learning are vital in this ever-evolving field. Government trainers must stay updated with new technologies and methodologies, adapt to changes in policies and regulations, and be willing to learn new skills and subject matter as needed.

Remember, each position and agency may have unique requirements. Always carefully review job announcements and tailor your application to highlight how your specific qualifications align with the role you're seeking. During the hiring stage, prepare adequately for interviews by accentuating your skills.

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Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

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Benefits of Working in Government Training

Embarking on a career in government training offers a unique blend of personal fulfillment and professional advantages. Let's explore the numerous benefits that make this field an attractive choice for many job seekers.

Job Stability and Security

Government positions are known for their stability, offering a level of job security that's often unmatched in the private sector. As a government trainer, you'll enjoy the peace of mind that comes with steady employment, even during economic downturns.

Diverse Work Environment

Government agencies serve a wide range of communities, fostering a diverse and inclusive work environment. You'll have the opportunity to collaborate with colleagues from various backgrounds, enriching your professional experience and personal growth.

Meaningful Impact

Perhaps one of the most significant benefits is the chance to make a real difference. Your work as a government trainer directly contributes to:

  • Improving public services

  • Enhancing government efficiency

  • Shaping policies that affect millions of lives

Clear Career Progression

Government jobs often have well-defined career paths with opportunities for advancement. As you gain experience and expertise, you can move up to senior training roles, management positions, or even transition to different agencies with the right contact.

Retirement Benefits

Government jobs are renowned for their excellent retirement benefits. You'll have access to pension plans and retirement savings options that can provide financial security long after your working years.

From job security to the opportunity for meaningful impact and continuous growth, government training positions provide a fulfilling career path for those passionate about education and public service.

 

Conclusion

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As you consider your career options, remember that a role in government training will create the opportunity to shape the future of our public workforce and contribute to the efficient operation of our nation's services. Whether you're just starting your career or looking for a change, the world of government training jobs awaits with open arms.

Your skills, passion, and dedication could be the key to empowering the next generation of public servants. Explore the opportunities available in government training today and embark on a career path that offers both personal satisfaction and professional growth. The future of government training - and the positive change you can bring to public service - starts with you.

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