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Job Description

• Alternate 9/80 Work Schedule: Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement: Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits: Free Medical and Dental insurance for full family (through CalPERS) and free vision insurance for up to Employee +1
• Generous Paid Time Off Package: 12 paid holidays, 2 floating holidays, 2 weeks of vacation, Management Work Life balance days, plus 80 hours of Supplemental Leave per year
• Tuition Reimbursement up to $5,250/year: SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
• Free Downtown Parking subsidy for eligible employees
• Professional Development opportunities

• Receives direct supervision from the department Program Manager
• Provides technical and directional guidance and training to other HCV staff

• Provide new employee orientation and training
• Ensure that assigned staff has appropriate equipment and knowledge of procedures for implementing the work objectives
• Monitor assignments and maintain the level of productivity in the unit or department
• Assure quality of service to the internal and/or external customer base
• Establish performance objectives and provide ongoing feedback
• Write and conduct performance reviews that communicate both honest assessment and clear goals and objectives
• Conduct staff meetings, resolve staff issues and build team relationships
• Communicate management's position, Agency information and work changes to employees
• Comply with Agency policies and practices when acting on or reviewing personnel-related issues including, but not limited to: staff selection, salary offers, time off and overtime requests, employee complaints and concerns and termination

• Lead and train staff to provide, implement and maintain subsidized housing programs, specifically for the Housing Choice Voucher and Homeless Innovations departments
• Responsible for assisting in the administration of subsidized housing programs, applies HUD established policies and procedures while ensuring all State and Federal mandated regulations are being met while dealing with clients and their information.
• Oversees HUD established policies and procedures for the vouchers to ensure staff is consistently producing on-time and accurate income, rent and subsidy calculations and determines tenant eligibility within time frames established
• Oversees, implements and conducts as required annual and interim recertification in adherence with program requirements.
• Oversees staff with one-on-one and group program information sessions.
• Maintain waiting list for Conventional and section 8 housing programs
• Develop processes for efficient workflow
• Handle contract negotiations with owner/agent
• Promote quality customer service
• Facilitate Section 3 employment opportunity program

• Minimum of 2 years of supervisory experience required.
• Preferred management experience in housing, advocacy, community-based non-profits, community development, and/or other relevant areas that complement this effort.

• Knowledge of non-program federal requirements that affect income and rent determinations, including fair housing and equal opportunity, fraud and program abuse, personnel and employment practices.
• Knowledge of HUD-established performance standards (for HCV, SEMAP indicators) performance standards as they relate to income and rent determinations.
• Knowledge of program requirements and guidance as reflected in HUD regulations, handbook, notices, forms, and guides.
• Computer literacy, including personal computing, accuracy in data entry, and knowledge of program-related software.

• Adaptability/Flexibility; open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs
• Allocates time and attention based on what is most important to achieve key goals and objectives.
• Effectively organizes and balances tasks and priorities to keep multiple projects on track.
• Product knowledge: translates product features to benefits, understands/responds to the member's needs, applies market knowledge
• Demonstrate humility in working with others
• Non-judgmental of people
• Listens more than speaks
• Ability to help people in crisis with calmness and compassion
• Can work effectively and compassionately with the general public

• Ability to write reports, business correspondence
• Ability to effectively present information and respond to questions from clients and the general public.
• Ability to facilitate small group meetings
• Ability to instruct in a 1:1 setting
• Ability to utilize technology such as Zoom
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and governmental regulations.
• Ability to read, comprehend, interpret, and implement rules, regulations, and procedures
• Recognizes problems and responds, systematically gathers information, sorts through complex issues
• Results Focus Attention to detail - Always meets deadlines
• Excellent organizing & planning
• Ability to manage multiple projects
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Excellent customer service skills

• Regular computer use throughout the day, ability to sit for lengthy periods of time
• Occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch
• Ability to lift/push/pull/carry various objects of 25 pounds frequently and 25 pounds occasionally
• The noise level in the work environment is usually moderate
• Ability to stand and walk on hard surfaces, and go up and down stairs
• Ability to reach to shoulder level and above
• Ability to bend at the hips and knees
• Ability to talk and hear

• 12 paid holidays plus 2 floating holidays
• Agency closure the last full week of December
• 2 weeks of vacation per year with increasing accruals based on years of service
• 80 Supplemental Leave Hours annually
• Management Work/Life Balance Days
• 12 sick days per year
• Free Medical and Dental insurance for full family (through CalPERS)
• Free Vision insurance for up to Employee + 1
• 5% Supplemental Allowance towards benefits
• CalPERS Pension Retirement
• $50,000 life insurance
• Free downtown parking
• Tuition and Student loan reimbursement up to $5,250 per year
• Professional Development opportunities

• CalPERS pension
• Free medical insurance after retirement after 20 years of service

• Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource.
• SHRA employees are eligible for Agency-paid student loan repayments up to the IRS limit of $5,250 per calendar year through 2024.
• SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans.
• SHRA strives to provide a work-life balance to all employees. In addition to generous paid leave benefits, SHRA employees work a two-week schedule of nine 9-hour days with every other Friday off.