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Job Description

◦ Independently coordinate the programs, collaborating with Accessibility Services (AS) and Veteran Student Services’ (VSS) Director as needed.
◦ Initiate processes to track day-to-day operational needs of the programs, coordinating and following up with other campus departments as needed. Problem solve complex situations affecting the day-to-day operations of the programs, in compliance with grant mandates.
◦ Maintain all confidential participant records, including participants’ eligibility records as required under TRIO guidelines.
◦ Lead Blumen database development, maintenance and staff training as needed.
◦ Monitor the programs’ progress towards the objectives and key performance indicators outlined in their respective grant proposals, including all program participants’ retention and graduation rates.
◦ Attend trainings as required in the grants, and as needed, to remain current on TRIO regulations and to maintain compliance.
◦ Relay regulation updates to programs’ staff and AS/VSS Director.
◦ Maintain all data and records required by the grant programs and prepare and submit the Annual Performance Report (APR) for both programs. Provide other ad hoc reports as required or requested by qualified Federal, State or University authorities.
◦ Oversee and update respective computer labs to ensure compliance with all mandates and laws under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
◦ Create content for both programs’ website, and ensure that all information contained is current, accurate and complete.

◦ Recruit, hire, train and provide lead work direction to program student assistants.
◦ Oversee student assistant time schedules and verify monthly timesheets.
◦ Create agendas and lead weekly staff meetings for both programs’ staff, separately and jointly, when needed.

◦ Communicate with Department of Education’s Program Officer on issues related to compliance with TRIO regulations, Grant Award Notifications (GAN), and receive direct communication regarding program updates.
◦ Consult with other TRIO colleagues as needed and make recommendations to AS/VSS Director.
◦ Serve as the liaison with the AS/VSS offices, EXCEL, EOP, Career Engagement Center, Financial Aid, and other student support service areas under the program.
◦ Represent both programs when appropriate at campus events and outreach opportunities, as required by TRIO regulations.
◦ Coordinate with all campus departments such as Facilities Management, AS, VSS, Environmental Health and Safety, Information Technology Solutions, Assistive Technology office, University Police Department and other areas on campus to ensure safety and operational management of all program spaces.
◦ Attend all AS/VSS staff meetings to communicate program updates, including the current status of the programs in meeting their respective goals and objectives.
◦ Inform AS/VSS Director immediately of program participants at risk of harm to self or others, or with any other areas of concern. Submit CARE reports as appropriate.

◦ Develop proposed annual budgets and budget narratives for each program.
◦ Submit proposed budgets and budget narratives, as directed, to the Department of Education’s Program Officer each year of the grant cycle.
◦ Reconcile monthly budgets with Office of Research and Sponsored Programs (ORSP) to ensure compliance with TRIO regulations for spending. Make suggestions regarding revisions to the proposed budget to the Director of AS/VSS to ensure efficient use of federal funds.

◦ As needed, support the Academic Success Advisors in creating Individual Support Plans (ISP) for student participants to promote a holistic academic and personal life balance.
◦ Meet with participants individually to address goals as stated above, coaching students through academic skill development, as needed.
◦ Support the Academic Success Advisors, when needed, to reevaluate and adjust support for individual students at risk of not meeting persistence and graduation goals.
◦ Collaborate with Academic Success Advisors to create, organize and deliver content-driven workshops to program participants in relevant content areas.
◦ May provide direct tutoring to a program participant when a tutor is unable to be secured in this same subject.

◦ Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods.
◦ This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

◦ Demonstrated experience working with veterans and military affiliated individuals.
◦ Demonstrated experience working with individuals with disabilities, including those with significant mental health challenges and those with developmental disabilities such as Autism.
◦ Demonstrated experience with coordinating programs, services or departments.
◦ Familiarity with grant-funded programs.
◦ Strong organizational and time-management skills.
◦ General competence with software such as Microsoft 365, Google applications, Blumen, Salesforce platforms, and Canvas.
◦ Demonstrated successful presentation and facilitation skills.
◦ Excellent written and verbal communication skills and the ability to effectively communicate with diverse faculty, staff, students and community members.
◦ Ability to be flexible in challenging environments that often require rapid adjustments in scheduling and service provisions.
◦ Ability to creatively problem-solve and negotiate when policies conflict between Federal, State, and University requirements.
◦ Experience leading a team.

◦ Three years of experience in professional student support services.
◦ Master’s degree in Sociology, Social Work, Public Administration, Project Management or related field.
◦ Previous TRIO background is highly desirable.
◦ Knowledge of TRIO programs and their goals/objectives.
◦ Demonstrated experience with Blumen software is strongly preferred.
◦ Ability to collect, analyze and organize data for reporting statistical information.
◦ General knowledge of budgeting and accounting practices.
◦ Experience with strategy instruction, such as effective reading strategies, note taking strategies, and study skills.
◦ Knowledge of VA educational benefits and the various chapters in which a veteran student may be eligible for benefits.
◦ Knowledge of legally mandated services to students with disabilities under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.