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Job Description

• Proactively identif ies , interact s , and engage s with homeless individuals on the streets, in shelters, vehicles, encampments, and in other areas where such individuals might congregate within the City of Elk Grove with the goal of building rapport and trustful relationships.
  
• Assess es client needs and characteristics; prioritize s the allocation of resources and housing placement regionally based on factors such as individual or household needs, availability of resources, assessed vulnerability, and priorities of various programs.
  
• Serve s as an advocate for homeless individuals in securing social services, identification documents, mainstream benefits, medical care, shelter resources and housing opportunities ; provide s support to clients in securing and following through on obtaining and utilizing available services; provide s case management services as needed.
  

• Assist s with plans for homeless individuals to obtain educational, psychological, or social assessments, substance abuse treatment, work skills training, and/or relevant workshops provided by other entities.
  
• Maintain s an up-to-date inventory of the resources available within the City of Elk Grove to prevent and respond to homelessness, including resources operating within the City , as well as regional resources and strategies that serve people within the City .
  
• Provide s non-medical, voluntary transportation to unsheltered individuals and their property in order to connect them with the appropriate community resources.
  
• Serves as liaison with social service providers and community groups; promotes City involvement among community-based organizations and businesses and makes recommendations related to community collaborations and program enhancements.
  
• Facilitate s meetings with service providers and community groups to coordinat e services within the jurisdiction , identif y needs and priorities for new or expanded services, and other items pertinent to assisting with management of the City’s response to homelessness.
  
• Assist s in identifying the needs of homeless persons and implementing new and/or modified programs that would promote and enhance the mission, goals, and objectives of the City to serve people who are unhoused.
  
• Participate s in the administration of point-in-time counts and surveys in collaboration with local and regional agencies to obtain an accurate count of people experiencing homelessness in the region.
  
• D ocument s all client contacts and outcomes in the City’s database, the region's Homeless Information and Management System (H I MS), and other systems as needed.
  
• Provide s periodic updates to management on the status of clients and the City’s homelessness response efforts .
  
• Composes, proofreads, and processes a variety of documents including letters, memoranda, and general correspondence .
  
• Maintains accurate and detailed records and files; updates information and performs data entry; maintains documentation for case management activities .
  
• Maintain s confidentiality regarding clients, personnel, and other internal agency affairs.
  
• Attend s and participate s in assigned programs and external meetings and trainings.
  
• Performs related duties as assigned.
  

• Public and private social services programs, services, and resources.
  

• National, state, and local issues affecting the community and specifically the homeless population.
  
• Interviewing techniques and advocacy ethics and principles.
  
• Methods and techniques of effectively presenting technical information that is easily understood by audiences of diverse educational and socioeconomical backgrounds .
  
• Applicable federal, state, and local laws, codes, and ordinances relevant to the area(s) of responsibility.
  
• Case management techniques.
  
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
  
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
  
• City and mandated safety rules, regulations, and protocols.
  
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
  
• Diversity, equity, inclusion, and belonging concepts and principles, including their significance in organizational dynamics and functioning of the City and their impact on fostering innovation and collaboration .
  
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  
• Current equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
  

• Identify socioeconomic and financial needs of residents, identify services to help meet those needs, and establish related goals .
  
• Deal objectively and effectively with residents having diverse socioeconomic and educational backgrounds and promote their educational and socioeconomic advancement.
  
• Demonstrate effective interpersonal skills related to case management, program implementation, and collaboration.
  
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
  

• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
  
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines .
  
• Engage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies .
  
• Establish, maintain , and foster positive and effective working relationships with those contacted in the course of work.
  

• Possession of, or ability to obtain by the time of appointment, an appropriate , valid California driver’s license. This requirement may be waived for individuals who are unable to obtain a driver’s license due to a disability.
  

• Medical spending up to $3,300.00 annually.
• Dependent care up to $5,000 annually.
• Adoption Assistance FSA up to $16,810 annually.

• 2.7% at 55 if hired before 8/12/12.
• 2% at 55 if hired after 8/12/12 and a current Classic member of CalPERS.
• 2% at 62 if hired after 1/1/13 and not a Classic member of CalPERS.

• The City provides Short-Term Disability coverage @ 66.67% of income, up to a maximum benefit of $2,300 per week and Long-Term Disability coverage @ 66.67% of income, up to a maximum benefit of $15,000 per month.
• The City also provides Paid Family Leave coverage @ 60-70% of weekly earnings up to a maximum of $,1623 per week.