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  • Strategic Operations Manager - EMS

    Fort Worth, Texas United States City of Fort Worth, TX Full Time May 31, 2025
    City of Fort Worth Employer:

    City of Fort Worth, TX

    The Community The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home. Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys. There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually. Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities. Exciting Growth & Future Development One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth. Mission We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home. Vision Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique. Benefits That Are Well Worth It The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits. Medical Program The City offers two plan options through Meritain Health, an Aetna company. The Health Center Plan – Offers employees and their family’s primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city. The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA). • Preventative services are covered at 100% on both plans. • Prescription Drug coverage including mail order pharmacy are also included. Vacation Eligible for 3 weeks of vacation: After successful completion of probationary period (usually 6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business. Holidays Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays. Wellness Program The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.

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    Job Description

    Pay Range: $102,277 - $132,959 annual compensation

    Job Posting Closing on: Friday, June 13, 2025

    Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required.

    Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

    The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

    An EMS Strategic Operations Manager job is available with the City of Fort Worth Fire Department Emergency Services Division. This position is responsible for coordinating and guiding the Fort Worth Fire Department’s accreditation strategy by aligning departmental operations with national standards. Collaborates with Fire Department leadership and City Management to establish clear objectives, performance measures, and continuous improvement goals. Identifies and evaluates strategic initiatives, quality improvement projects, and compliance opportunities that support accreditation readiness and operational excellence. Oversees implementation of accreditation-related efforts and ensures clear communication, stakeholder engagement, and effective project execution across divisions.

    Minimum Qualifications:
    • Bachelor’s degree in public administration, business administration, or a related field
    • Five (5) years of recent progressively responsible experience in an administrative, managerial, or staff capacity in a municipal organization, involving the responsibility for planning, organization, implementation and supervision of varied work programs
    • Valid Texas driver’s license

    Preferred Qualifications:
    • Experience with public safety accreditation organizations, including the Commission on Accreditation of Ambulance Services (CAAS), International Academies of Emergency Dispatch (IAED), and the Insurance Services Office (ISO) rating system.
    • Understanding of performance management frameworks and tools, including strategic planning, key performance indicators (KPIs), and the balanced scorecard approach.

    The EMS Strategic Operations Manager job responsibilities include:
    • Leads and supervises accreditation-related staff and initiatives, ensuring projects align with departmental goals, policies, and national accreditation standards.
    • Coordinates accreditation processes and special projects, from development to execution, including policy reviews, gap analyses, and performance evaluations.
    • Conducts internal assessments and audits, using Lean Six Sigma and human-centered design principles to identify areas for quality and compliance improvements.
    • Develops and monitors strategic accreditation project plans, ensuring milestones, objectives, and documentation are completed accurately and on time.
    • Facilitates process improvement efforts to enhance operational efficiency, close compliance gaps, and support continuous improvement in service delivery.
    • Presents findings and accreditation readiness updates to senior leadership, offering data-driven recommendations to support organizational alignment and excellence.
    • Serves as liaison with internal and external stakeholders, maintaining open communication to support collaboration, policy updates, and effective implementation of accreditation standards.
    • Serves as a liaison on major planning projects and initiatives. Monitors plan implementation process; prepares implementation report; oversees update process; and identifies needs and priorities.
    • Ensures all activities comply with city policies and national accreditation frameworks, promoting a culture of accountability, high performance, and continuous improvement.

    Apply Now! Come be part of something special in Fort Worth.

    Working Conditions

    Depending on assignment, positions in the class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

    Physical Demand

    Sedentary Work - Depending on assignment, positions it this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

    Conditions of Employment

    The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

    The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

    Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
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