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  • Community Service Officer / Records

    Glendale, California United States CITY OF GLENDALE CA Full Time $4,877.21 - $6,374.35 Monthly Aug 26, 2025
    City of Glendale Employer:

    CITY OF GLENDALE CA

      The City of Glendale was incorporated on February 16, 1906 and spans approximately 30.6 square miles with a current population of approximately 203,054 people (US Census 2017 Population Estimates). Located minutes away from downtown Los Angeles, Pasadena, Burbank, Hollywood, and Universal City, Glendale is the fourth largest city in Los Angeles County and is surrounded by Southern California's leading commercial districts. As one of its core functions, Glendale provides well-maintained streets and a variety of transportation services. The City's historic success at attracting employers is partially attributed to the result of its location at the center of four major freeways including the I-5 Golden State Freeway SR-2 Glendale Freeway ST-134 Ventura Freeway and the 210 Foothill Freeway   All these provide easy access for residents, workers, and customers from around the region. Glendale also offers its own bus services, the Beeline, with 13 routes connecting customers to Jet Propulsion Laboratory (JPL), the City of Burbank, and the Metrolink Stations in both Burbank and Glendale.   The Bob Hope Airport in Burbank serves the Los Angeles area including Glendale, Pasadena and the San Fernando Valley. It is the only airport in the greater Los Angeles area with a direct rail connection to downtown Los Angeles. The City of Glendale is located about 30 minutes from Los Angeles International Airport (LAX). LAX is a commerce leader and designated as a world-class airport for its convenient location, modern facilities, and superior sea/air/land connections. Businesses and residents alike have taken advantage of Glendale's central location, reputation for safety, excellent business environment, outstanding schools, state-of-the-art healthcare facilities, and growing restaurant and entertainment options. Glendale is also one of Southern California's leading office markets featuring a wide range of properties and amenities. The City has over six million square feet of office space and is home to such recognized firms as Walt Disney Imagineering, ServiceTitan, IHOP / Applebee's, DreamWorks, LegalZoom, and Public Storage. Glendale prides itself on the quality of services it provides to the community. It is a full-service City, which includes a water and electrical department. The City operates its own power plant capable of serving the electrical needs of the entire city, although the majority of power is currently imported from other areas for cost savings. Water comes primarily from the Metropolitan Water District, along with a small portion from local wells.

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    Job Description

    The Position

    OPEN/PROMOTIONAL EXAMINATION - ONE YEAR PROBATIONARY PERIOD

    In accordance with Civil Service Rule IV, Section 17, and at the request of the Police Department, the eligible list for this list shall be in effect for one year.

    This is a non-sworn, non-peace officer classification, which performs staff and support duties related to law enforcement. Community Service Officers may work variable shifts and be assigned to work in several areas of the Police Department including, but not limited, to Records performing various other administrative and clerical duties.

    Essential functions of the job include, but are not limited to, the following:

    Ensures Department services are provided with the highest customer service and ethical standards.

    Receives and answers requests for information from the public; receives complaints; obtains information requested by public.

    Takes reports; writes routine reports; maintains records; may perform clerical tasks as required.

    May be required to participate in related divisional cross-training efforts based on operational necessity. Experience and qualifications gained in this cross training may apply towards promotional opportunities and transfers.

    May be required to testify in court.

    May drive on City business depending on the needs of the position.

    Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.

    Performs other related duties as assigned or as the situation requires.

    When assigned to the Records Bureau:

    Enters crime and arrest data into information systems such as Filenet, CLETS, NLETS, ARS/RMS and the State Department of Justice database using terminals or computers. Checks for the accuracy and completeness of all materials/information being entered, stored or compiled. Establishes and maintains traditional and automated filing systems by accurate data entry of report information into ARS/RMS, preparing file folders, sorting, filing, shelving or storing materials. Processes documents for court filing by retrieving, compiling and copying appropriate materials and checking for accuracy and completeness. Properly releases police records to the public and governmental agencies. Handles highly confidential data and information. Processes and interprets legal documents. Complies with and enforces local, state and federal regulations pertaining to Criminal Offender Record Information and the release of public records.

    Minimum Requirements

    Experience

    No specific requirement.

    One year recent and responsible clerical work experience, including a variety of typing and record keeping tasks, as well as public contact work is highly desirable.

    Experience working in a public safety environment is highly desirable.

    Education/Training

    High school diploma or equivalent.

    License(s)/Certification(s)

    Valid California Class C driver's license.

    Knowledge, Skills & Abilities

    Knowledge of:

    Basic mathematics.

    Basic spelling, grammar and punctuation.

    Filing systems.

    Ability to:
    Provide exceptional customer service to all employees and vendors.
    Communicate effectively in English, both orally and in writing.

    Consistently exercise good judgment and reasoning.

    Deal tactfully and courteously with the public.

    Develop necessary skills from on the job training and meet standards of performance for the classification by the end of the probationary period.

    Learn new information and initiate improvements in technical & procedural areas.

    Learn penal, vehicle and other codes.

    Learn the standing policies and procedures pertaining to police operations.

    Listen and ascertain relevant information quickly and accurately.

    Make independent decisions in accordance with established policies, procedures, regulations and ordinances.

    Model and practice the highest standards of ethical conduct.

    Multitask in a fast paced working environment.

    Quickly and accurately operate complex computerized and mechanical equipment.

    Read and comprehend street maps.

    Read, write, and comprehend directions in English.

    Remain calm and respond effectively in emergency situations.

    Stay composed and work in stressful conditions.

    Understand and carry out complex oral and written instructions.

    Work effectively with other employees.

    When assigned to the Records Bureau:

    Ability to:

    Take notes, organize information & thoughts and develop notebooks, projects, records and reports.

    Type 30 words per minute.

    Other Characteristics

    Willingness to:

    Assume responsibility for maintaining a safe working environment.

    Be transferred within CSO positions as requested.

    Deal with abusive people.

    Perform prisoner searches when circumstances require it.

    Stand/sit for long periods of time.

    Work in confined quarters for extended periods of time.

    Work overtime as requested.

    Work rotating shifts, weekends, and in emergencies.

    Promotional Eligibility
    Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment and is occupying a permanent full-time classification on file in the Human Resources Office. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E).

    Exceptional Customer Service Policy
    The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.
    Please click on the link to read the Exceptional Customer Service Policy .

    Note

    An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.

    Selection Process

    EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.

    PERFORMANCE EXAM: (PASS/FAIL) To evaluate the candidate’s ability to type 30 words per minute.

    PRELIMINARY BACKGROUND QUESTIONAIRE: (PASS/FAIL) To determine whether the candidate meets the background investigation standards of the Glendale Police Department. May be waived if candidate currently works for the Glendale Police Department.
    WRITTEN EXAM: (PASS/FAIL) To evaluate the candidate's ability to be successful in this position. Exam will be relevant to the duties of this position. T he top scoring candidates who achieve a minimum passing score of 70.00% on the written exam will be invited to the further stages of the examination process.

    ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and personal fitness for the position.

    Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list.

    BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. For further information, please contact the Professional Standards Bureau at (818) 548-3117.

    TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.

    The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance.

    The above listed benefits apply to full-time, salaried positions only.

    Closing Date/Time: 9/5/2025 11:59 PM Pacific
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