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  • TPWD - Customer Service Representative I

    Johnson City, Texas United States TEXAS PARKS AND WILDLIFE Full Time May 17, 2025
    Texas Parks and Wildlife Employer:

    TEXAS PARKS AND WILDLIFE

    We are TPWD Providing outdoor recreational opportunities, managing and protecting fish and wildlife habitat, and managing parklands and historic areas Divisions & Positions Our skilled workforce operates within 13 divisions at 200 locations across Texas. Mission To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. Philosophy In fulfilling our mission, we will: Be a recognized national leader in implementing effective natural resources conservation and outdoor recreational programs; Serve the state of Texas, its citizens, and our employees with the highest standards of service, professionalism, fairness, courtesy, and respect; Rely on the best available science to guide our conservation decisions; Responsibly manage agency finances and appropriations to ensure the most efficient and effective use of tax-payer and user fee resources; Attract and retain the best, brightest, and most talented workforce to successfully execute our mission.

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    Job Description

    TPWD MISSION

    To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

    PLEASE NOTE:

    All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

    Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

    Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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    APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en


    MILITARY OCCUPATIONAL SPECIALTY CODES:

    Job Classification

    Service

    Military Specialty

    Customer Service Representative I-V

    Army

    15P, 42A, 56M, 68G, 420A

    Customer Service Representative I-V

    Navy

    RS, SN, YN, YNS, 741X

    Customer Service Representative I-V

    Coast Guard

    YN, PERS

    Customer Service Representative I-V

    Marine Corps

    0100, 0111, 4133, 0170

    Customer Service Representative I-V

    Air Force

    3F1X1, 3F5X1

    *More information on military occupational specialty codes can be found below:

    https://www.onetonline.org/crosswalk/MOC/

    https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

    MILITARY EMPLOYMENT PREFERENCE:

    If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

    Required forms that will need to be attached with application for Military Employment Preference:
    Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
    Documentation must be attached to the application before military preference can be granted.


    BENEFITS:

    Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

    HIRING CONTACT: Nicholas Bordovsky, (830) 868-7304 ext 222

    PHYSICAL WORK ADDRESS: Pednernales Falls State Park, 2585 Park Road 6026, Johnson City, TX 78636

    GENERAL DESCRIPTION :

    Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue, and ancillary product sales; and clerical duties that include preparation of reports and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration, and computer sales machine. May assist in other areas of park operation including maintenance, resource management, and interpretation. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.


    Qualifications:

    MINIMUM QUALIFICATIONS :

    Education :

    Graduation from High School or GED.

    Experience :

    One year of experience in general clerical, cash handling, or customer service.

    Licensure :

    Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

    PREFERRED QUALIFICATIONS :

    Experience :

    Six months of clerical experience in clerical work, such as accounting, typing, filing, recordkeeping, and data entry.

    Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software.

    One year experience in customer service

    One year working with the public and handling monies.

    KNOWLEDGE, SKILLS AND ABILITIES :

    Knowledge of administrative and clerical procedures;

    Knowledge of general office practices;

    Knowledge of telephone procedures and etiquette;

    Knowledge of accounting/accountability of revenue collection;

    Knowledge of basic mathematics;

    Skill in MS Word, Excel, and Outlook;

    Skill in effective verbal and written communication;

    Skill in using standard office equipment;

    Skill in providing quality customer service in a courteous and professional manner;

    Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

    Ability to accurately handle cash and account for revenue collected;

    Ability to work independently with little or no supervision;

    Ability to work under stressful conditions during peak workload periods;

    Ability to work as a member of a team;

    Ability to respond to public inquiries in a timely manner;

    Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.;

    Ability to conduct work activities in accordance with the TPWD safety program.

    WORKING CONDITIONS :

    Required to work in a high visitation public park with overnight camping;

    Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;

    Required to work overtime, as necessary;

    Required to adjust to changing work schedules;

    Required to perform manual labor, including lifting supplies and materials up to 20 lbs.;

    May be required to operate a State vehicle;

    Required to travel 5% with possible overnight stays;

    Must conform to TPWD dress and grooming standards, work rules, and safety procedures;

    Non-smoking environment in all State buildings and vehicles.

    TPWD IS AN EQUAL OPPORTUNITY EMPLOYER



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    Closing Date: Jun 2, 2025, 11:59:00 PM
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