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  • Veterans Service Representative I

    Martinez, California United States Contra Costa County, CA Full Time $74,121.07 - $90,094.62 Annually Aug 26, 2025
    Contra Costa County Human Resources Department Employer:

    Contra Costa County, CA

    The County of Contra Costa, California was incorporated in 1850 as one of the original 27 counties of the State of California, with the City of Martinez as the County Seat.  Contra Costa County is home to more than one million residents. Comprised of 19 cities and many established communities in the unincorporated area, it is the ninth most populous county in the state. The most notable landmark in the county is Mount Diablo, rising 3,849 feet at the northern end of the Diablo Range. It is the centerpiece of Mt. Diablo State Park, one of many recreation areas residents and visitors can enjoy. The East Bay Regional Park District is comprised of more than 100,000 acres within 65 parks, including more than 1,200 miles of trails. Our Mission: Contra Costa County is dedicated to providing public services which improve the quality of life of our residents and the economic viability of our businesses. Our Vision: Contra Costa County is recognized as a world-class service organization where innovation and partnerships merge to enable our residents to enjoy a safe, healthy and prosperous life. Our Values: Contra Costa County serves people, businesses and communities. Our organization and each one of our employees value: Clients and communities Accountability Partnerships Fiscal prudence Quality Services Organizational excellence

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    Job Description

    The Position

    Bargaining Unit: Local 21 - Non-Supervisory Management

    Why join the Contra Costa Veterans Service Office?

    Veterans' benefits programs are important to millions of Americans. Approximately one-third of the U.S. population is potentially eligible for federal veterans' benefits. Veterans are THE reason this department exists, our common purpose, and we direct our efforts toward meeting their needs.

    The Contra Costa County Veterans Service Office was created to help local veterans and their families obtain veterans' benefits from federal, state, and local agencies. Since the department's inception, the Board of Supervisors has continued to recognize the need for professional veterans' advocates to provide claims assistance to the 50,000 veterans and their families who reside in this county. Because of this, we maintain the willingness to change and are flexible in our attitudes.

    County Veterans Service Offices play an important role in a national veteran's advocacy network. We work in concert with state employees, Veterans service organizations, and U.S. Department of Veterans Affairs (VA) staff to secure clients' benefits. We are often the initial contact for veterans in the community. Therefore, it is important to us that our first contact with a Veteran be a positive experience. We believe that respect, integrity, trust, and fairness are the hallmarks of all our interactions and we value a culture where everyone is involved, accountable, respected, and appreciated.

    This recruitment will be used to fill one vacancy.

    We are looking for someone who is:
    • Passionate about helping Veterans
    • Thorough and responsive in their work
    • Able to learn laws, policies, and procedures quickly
    What you will typically be responsible for:
    • Effectively leading interviews with Veterans to understand which benefits they are eligible to apply for
    • Assisting Veterans in applying for Federal and State benefits
    • Managing multiple claims and appeals for Veterans regarding a variety of programs
    • Thoroughly documenting case notes and providing status updates to your clients
    • Networking with Federal, State, and local agencies on behalf of your clients
    A few reasons you might love this job:
    • You will make a positive impact on the lives of Veterans and their families by helping them get the services they need
    • You will work with others who are passionate about helping Veterans
    • You will be working in an environment that values respect, integrity, trust, and fairness
    A few challenges you might face in this job:
    • You will encounter Veterans who have had traumatic experiences
    • You typically have lots of interaction with others - if you like to work alone, this could be difficult
    • We have high standards for performance and quality of work
    Competencies Required:
    • Critical Thinking: Analytically and logically evaluating information, propositions, and claims
    • Decision Making: Choosing optimal courses of action in a timely manner
    • Fact Finding: Obtaining facts and data pertaining to an issue or question
    • Industry Monitoring: Grasping the external political, economic, competitive, and social factors affecting the industry
    • Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
    • Using Technology: Working with electronic hardware and software applications
    • Adaptability: Responding positively to change and modifying behavior as the situation requires
    • Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
    • Self-Management: Showing personal organization, self-discipline, and dependability
    • Reading Comprehension: Understanding and using written information
    • Listening: Fully comprehending spoken communication
    • Oral Communication: Engaging effectively in dialogue
    • Writing: Communicating effectively in writing
    • Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
    • Customer Focus: Attending to the needs and expectations of customers
    • Teamwork: Collaborating with others to achieve shared goals

    To read the complete job description, please visit: https://www.governmentjobs.com/careers/contracosta/classspecs/4161

    The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.

    Minimum Qualifications

    License Required: Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process.

    Education: Possession of a bachelor's degree from an accredited college or university with a major in counseling, psychology, sociology, business administration, public administration or a closely related field.

    Experience: Two (2) years of full-time professional experience providing one-on-one eligibility and counseling services to clients of state and federal programs including claim preparation and appeal assistance. Qualifying experience must include research and analysis of pertinent laws, regulations and programs.

    Substitution for Education: Additional professional experience providing veterans benefits counseling may be substituted for the required education on a year for year basis up to a maximum of two (2) years.

    Substitution for Experience: Active Duty experience as a commissioned officer or a non-commissioned officer in the U.S. Armed Forces may be substituted for the required experience on a year-for-year basis up to a maximum of two (2) years. Qualifying experience must have included research and analysis of pertinent laws, regulations and programs.

    Special Requirement: As a condition of employment and within the probationary period, the incumbent shall obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) pursuant to Title 38, Code of Federal Regulations (CFR), 14.629.

    Selection Process

    Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Interview Assessment: Candidates that possess the minimum qualifications will be invited to participate in an online Interview Assessment. The assessment is designed to measure candidates' competencies as they relate to the Veterans Services Manager classification. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% or higher. These may include but are not limited to: Decision Making, Legal and Regulatory Navigation, Professional and Technical Expertise, Displaying Ownership and Accountability, and Coaching and Developing Others. (Weighted: 100%)


    Tentative Dates:

    Online Interview Assessment: 9/19/2025-9/24/2025

    Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

    The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

    For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.
    CONVICTION HISTORY

    After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

    DISASTER SERVICE WORKER

    All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

    EQUAL EMPLOYMENT OPPORTUNITY

    It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.


    To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

    Closing Date/Time: 9/8/2025 11:59 PM Pacific
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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