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  • Process Improvement Coordinator - Ambulatory Care

    Oxnard, California United States County of Ventura Full Time $94,952.15 - $132,946.07 Annually May 28, 2025
    County of Ventura Employer:

    County of Ventura

    Beautiful Ventura County is one of 58 counties in the State of California.  Geographically, the county offers a stunning 42 miles of coastline and the Los Padres National Forest, which accounts for 46% of the county’s land mass in the northern portion of the county.  Fertile valleys in the southern half of the county make Ventura County a leading agricultural producer.  Together, farming and the Los Padres National Forest occupy half of the county’s 1.2 million acres. A mild year-round climate, along with scenic geography makes the area attractive to the 850,000 culturally and ethnically diverse people who call Ventura County home.  The unincorporated areas, along with the ten incorporated cities of Camarillo, Fillmore, Moorpark, Ojai, Oxnard, Port Hueneme, Santa Paula, Simi Valley, Thousand Oaks, and San Buenaventura (Ventura) ranks Ventura as the 11th most populous county in the State. Ventura County has a strong economic base that includes major industries such as biotechnology, agriculture, advanced technologies, oil production, military testing and development, and tourism. The United States military, which includes two naval bases and the Air National Guard base, is the largest employer in the county with more than 16,000 employees.  The County of Ventura (government) is the next largest employer with nearly 8,000 employees located throughout the county.  Port Hueneme is California’s smallest but only deep water port between Los Angeles and San Francisco and plays a major role in the local economy. Home to two universities (California State University Channel Islands and California Lutheran University), and three Community Colleges (Oxnard, Ventura, and Moorpark), multiple university extensions, institutes, and adult schools, the county enjoys a strong structure for workforce development. The County of Ventura was formed January 1, 1873, when it separated from Santa Barbara County.  It is a general law county, governed by a five-member Board of Supervisors, elected at-large for a staggered four year term in their respective districts, and the chairmanship rotates annually.  The Board of Supervisors is responsible for providing policy direction, approving the County budget, and representing the County in a number of areas including special districts.  The Board actions can apply countywide or only in unincorporated areas. Other County elected officials include the Auditor-Controller,  Assessor, Clerk/Recorder, District Attorney, Treasurer-Tax Collector, and Sheriff. The County Executive Officer advises, assists, and acts as an agent for the Board of Supervisors in all matters under the Board’s jurisdiction. Under the guidance of the Board of Supervisors, the approved County annual budget of $1.8 billion serves to assist vulnerable adults and children, enforce the law, ensure justice, protect public health, and improve our quality of life.  In alignment with key focus areas established in the County Strategic Plan, services are provided to residents by nearly 8,000 dedicated public servants working in 23 different agencies, departments and special districts.

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    Job Description

    Description

    PLEASE READ THIS BULLETIN CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION ON THE POSITION AND THE RECRUITMENT PROCESS

    WHAT WE OFFER
    The County of Ventura offers an attractive compensation and benefits package. In addition to the salary of approximately $94,952.15 to $132,946.07 annually an employee within this position will also be eligible for the following:
    • Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate's degree not required for the position.
    • Bilingual Incentive - Incumbents may also be eligible for bilingual incentive depending upon operational needs and certification skills.
    • Annual Leave - 208 hours per year, increasing to 288 hours after 5 years of service.
    • Annual Leave Redemption - The ability to "cash in" or redeem up to 100 hours of Annual Leave per year after using 80 hours in the preceding twelve months.
    • Deferred Compensation -Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. This position is eligible for up to a 3% match on your 401(k) contributions.
    • Health Plans - Full time employees are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans: For Plan Year 2025 Tier one for employee only is $509 per biweekly pay period, tier two for employee plus one is $779 per biweekly pay period and tier three for employee plus family is $983 per biweekly pay period.
    • Flexible Spending Accounts - Choice of participation in the Flexible Spending Accounts which increase spending power through reimbursement of pre-tax dollars for IRS approved dependent care and health care expenses.
    • Pension Plan - Both the County and employees contribute to the County's Retirement Plan and to Social Security. If eligible, reciprocity may be established with other public retirement systems, such as PERS.
    • Holidays - 12 paid days per year which includes a scheduled floating holiday.
    VENTURA COUNTY
    Ventura County is located on California’s “Gold Coast,” approximately 35 miles northwest of Los Angeles and 20 miles southeast of Santa Barbara. Residents enjoy rolling hills and sweeping ocean views in a nearly perfect Mediterranean climate. The beauty and weather combined with a wonderful quality of life are among the many reasons our residents choose to call Ventura County “home.”

    Ventura County is a “general law” county, governed by a five-member, elected-by-district Board of Supervisors. The Supervisors appoint a County Executive Officer (CEO) to oversee the County budget, day-to-day operations, and to advise, assist, and act as an agent for the Board of Supervisors in all matters under the Board’s jurisdiction. It focuses on providing excellent services to its residents by promoting engagement, strategy, execution and accountability to include diversity, equity, and inclusion initiatives to ensure that all employees are treated with respect and without discrimination, and to improve culturally appropriate outcomes for community members.

    THE AGENCY
    The Health Care Agency oversees a wide variety of divisions, doing extraordinary things, and where employees continually strive for excellence and innovation. Ultimately the agency's goal is to be the health system of choice for the community and physicians in Ventura County. Commitment to valuing the diversity of all persons and to being respectful and inclusive of everyone is facilitated by engaging and educating the community, to improve the overall health of everyone in our county.

    THE DEPARTMENT
    Ambulatory Care is a system of primary care and specialty care medical clinics conveniently located throughout the County of Ventura. In keeping with the mission of the Ventura County Health Care Agency, our team of dedicated physicians, nurses and other health care professionals seek to set the standard in health care excellence.

    THE POSITION

    Under general direction, the Process Improvement Coordinator plans, organizes, coordinates and directs the continuous improvement of Ambulatory Care clinics to optimize efficiency and patient experience by improving operations. This position confers with Ambulatory Care management on the design of tools and implementation of methods to organize and measure progress.

    PAYROLL TITLE

    Senior Program Administrator

    The Senior Program Administrator is a management classification and is not eligible for overtime compensation.

    TENTATIVE SCHEDULE
    OPENING DATE: May 27, 2025
    CLOSING DATE: Continuous

    Examples Of Duties

    Duties may include, but are not limited to the following:
    • Plans, organizes, coordinates, and directs the activities of ambulatory clinic process and continuous improvement activities to optimize clinic efficiency, patient safety and experience;
    • Confers with Ambulatory Care management on policy matters and work problems; supports creation and maintenance of operation policies, procedures and standard work processes;
    • Designs operational systems and ensures conformance in daily operation; designs tools, and implements methods to monitor, facilitate, document, track, organize and measure progress;
    • Compiles and analyzes statistical data to improve operations, identify program needs, change service delivery methods and ensure adoption of processes;
    • Coordinates staff engagement, training, and feedback to ensure successful system changes within Ambulatory Care;
    • Develops and implements data gathering techniques in collaboration with stakeholders to identify and prioritize opportunities for continuous improvement;
    • Leads meetings and facilitates training and adoption of Lean Six Sigma activities and processes;
    • Monitors patient experience and safety data in high-risk areas to support process improvements;
    • Other related duties as required.


    Typical Qualifications

    These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.

    EDUCATION, TRAINING, and EXPERIENCE

    Considerable administrative support experience within a medical clinic environment coupled with considerable experience which demonstrates possession of and competency with process improvement techniques and project management.

    NECESSARY SPECIAL REQUIREMENTS
    Possession of and the ability to maintain a California drive license.

    Knowledge of:
    • Ambulatory clinic operations including front and back-office workflows
    • Lean Six Sigma and root cause analysis
    Skill in:
    • Project management including managing multiple projects simultaneously and meeting deadlines
    • Microsoft Office Suite including Word and advanced proficiency with Excel
    • Electronic healthcare record systems
    • Analytics and problem solving


    NOTE: The ability to communicate effectively in writing must be demonstrated in the completion of the employment application and supplemental questionnaire.

    DESIRED

    Experience with Cerner
    Lean Six Sigma Black Belt Certification

    Knowledge, Skills, and Abilities:
    Working knowledge of: the principles and techniques of process improvement, such as Lean Six Sigma methodologies and root cause analysis; project management techniques; ambulatory clinic operations, including front and back-office workflows; data analysis tools, such as Power BI or Tableau; operations systems design, including tools and implementation methods to monitor, facilitate, document, track, organize and measure progress.

    Skilled in: working collaboratively with cross-functional teams; project management including managing multiple projects simultaneously and meeting deadlines; Microsoft Office Suite including Word and advanced Excel; electronic healthcare record systems, preferably Cerner; analytics and problems solving.

    Ability to: facilitate and conduct meetings and presentations; understand, interpret, create and apply policies, procedures and standard work processes; communicate effectively in writing and orally.

    Recruitment Process

    FINAL FILING DATE

    This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.

    FIRST REVIEW of applications will commence on or around June 2, 2025.

    To apply on-line, please refer to our web site at www.ventura.org/jobs. A paper application can be obtained by calling (805) 654-5129. Our address is County of Ventura Human Resources Division, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

    Note to Applicants: Sufficient information must be provided under the Education/Work Experience portions of the application and supplemental questionnaire to thoroughly and accurately demonstrate your qualifications to determine eligibility. A resume may be attached to supplement your responses in the above sections; however, it may not be submitted in lieu of the application.

    NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (Download PDF reader) for additional information.

    SUPPLEMENTAL QUESTIONNAIRE - qualifying

    All applicants are required to complete and submit the questionnaire for this exam at the time of filing. This questionnaire and may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position.

    APPLICATION EVALUATION - qualifying

    All applications will be reviewed to determine whether the stated requirements are met. Applicants meeting the stated requirements will be invited to continue to the next step in the recruitment process.

    TRAINING and EXPERIENCE EVALUATION

    The Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

    NOTE: The selection process will likely consist of an Oral Exam, which may be preceded by or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence.

    ORAL EXAMINATION - 100%

    A job-related oral examination will be conducted to evaluate and compare participating examinees' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Examinees must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

    NOTE: If there are three (3) or fewer qualified applicants, an examination may not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

    ELIGIBLE LIST

    Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

    The eligible list established from this recruitment may be used to fill present and future Regular (Temporary or Fixed-term), Intermittent, or Extra Help vacancies for this and similar positions only. There is currently one (1) Regular vacancy within the Health Care Ambulatory Care Department.

    BACKGROUND INVESTIGATION

    The selected candidate may be subjected to a thorough post-offer, pre-employment background investigation which may include inquiry into past employment, education, criminal background information, and driving record.

    EQUAL EMPLOYMENT OPPORTUNITY

    The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

    For further information about this recruitment, please contact Katie Reynolds by e-mail at katie.reynolds@ventura.org or by telephone at (805) 654-2629.

    YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

    MANAGEMENT

    To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.
    • Benefits website or you may call (805) 654-2570.
    • Retirement FAQ's
    • Memorandum of Agreement


    Union Codes:MB3, MB4, MS, MT,MCC, MU

    Closing Date/Time: Continuous
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