The Massachusetts court system resembles a pyramid. Cases commence in one of the 7 trial court departments, and are first decided there. Cases are initiated in the particular court which has subject matter and geographic jurisdiction over the issues and parties involved.
MASSACHUSETTS TRIAL COURT
Ayer, Massachusetts, United States
Title: Facilities Supervisor I-Ayer Pay Grade: Grade 14 Starting Pay: $63,418.15/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early The hours for this position is 3pm-11pm. Position Summary: Working within the Facilities Management Department, the Facilities Supervisor I supervises all maintenance staff and related work in the facility supervised, as well as coordinates with systems personnel on any installations or repairs that are completed in the assigned facility. The Facilities Supervisor I is responsible for the maintenance and custodial functions of one stand-alone courthouse facility that does not include multiple court departments and is less than 70,000 square feet. A Facilities Supervisor I may also serve as the 2nd shift supervisor working under a 1st shift Facilities Supervisor II. SUPERVISION RECEIVED: Receives supervision and direction from the designated Manager of Facilities who has oversight for the particular region in which the court facility is located. The Facilities Supervisor I exercises discretion in the handling of personnel related files. Duties: The Facilities Supervisor I is responsible for • Supervises all aspects of building operations including maintenance, repairs, and renovations by the Facilities Management Department employees and contractors; • Supervises response to emergencies such as fires, bomb threats, disturbances or building evacuations; • Investigates the condition of buildings, equipment and grounds, and recommends improvements in the facilities to ensure that needs are met; • Working with the Manager of Facilities for the region, develops and implements building improvement projects as needed; • Participates in the screening and hiring of staff, trains, supervises and evaluates performance, and recommends promotion to higher level positions; • Working with the Manager of Facilities for the region, carries out the implementation of the Facilities Management Department Standards for Building Cleaning and Maintenance; • Responsible for the implementation of building Green Cleaning Practices; • Responsible for the supervision/escorting of contractors performing work within assigned buildings and ensures contractors sign in and out, as work is completed; • Reviews work contractor's work to ensure work is performed per Facilities Management Standards; • Develops and tracks an inventory of signage within all buildings assigned and initiates changes as needed; • Develops and maintains an inventory of building equipment assigned to each facility and reports to management equipment to be taken out of service/replaced; • Maintains an appropriate inventory of building cleaning supplies and tracks usage to ensure replenishment within a timely manner. Generates replenishment orders; • Provides direct supervision and guidance to Facilities Management staff assigned to custodial and grounds maintenance duties; • Responsible for snow removal activities at assigned building(s) including but not limited to directing in-house as well as outside contractors; • Prepares monthly work order status report; • Responsible for the timely completion of on-line job requests and updates status on Maintenance Manager System; • Responsible for the upkeep of the Maintenance Manager System to ensure in-house and/or vendor job requests are closed out when completed; • Responsible for the upkeep of the CAMIS work order system to ensure work order are closed when work is completed; • Acts as liaison between Facilities Management and all Trial Court Departments; • Responsible for the delivery of outstanding customer service to all court users; • Acts as the liaison between the Facilities Management Department and DCAMM in coordinating and executing Deferred Maintenance, Energy Efficiency and other Building Projects; • Reviews daily cleaning checklists and ensure work was completed as indicated; • Addresses any discrepancies with staff arising from work order review and actual condition of the facility; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate proficiency in the following competencies: • Competency Key Skills: Ethics and Values Communicates and demonstrates the ethics and values of the Appeals Court and its Security Department. • Mission: Understands, upholds, and communicates the Appeals Court and its Security Department missions. • Applied Knowledge: Understands all court officer operations, knowledge of the Appeals Court and other court departments, and a security supervisor's role in the criminal justice system. • Managing Conflict: Acts quickly and decisively to address an antagonistic situation, using interpersonal skills and training methods to diffuse a conflict. Personnel Management • Demonstrates: an ability to effectively supervise and coordinate the work of others. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service Conducts oneself in a courteous and professional manner towards both Appeals Court employees and the public. • Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Facilities Supervisor I: • Must have a high school diploma and at least 5 years of experience in building custodial work and building maintenance, or the equivalent combination of education and experience; • Ability to give oral and written instructions in a precise and understandable manner; • Ability to coordinate the efforts of others in accomplishing assigned work objectives; • Knowledge of methods followed in building custodial work; • Knowledge of types and uses of materials, tools and equipment used in building maintenance work; • Physical stamina and endurance Closing Date/Time: 2024-12-17
Sep 19, 2024
Full Time
Title: Facilities Supervisor I-Ayer Pay Grade: Grade 14 Starting Pay: $63,418.15/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early The hours for this position is 3pm-11pm. Position Summary: Working within the Facilities Management Department, the Facilities Supervisor I supervises all maintenance staff and related work in the facility supervised, as well as coordinates with systems personnel on any installations or repairs that are completed in the assigned facility. The Facilities Supervisor I is responsible for the maintenance and custodial functions of one stand-alone courthouse facility that does not include multiple court departments and is less than 70,000 square feet. A Facilities Supervisor I may also serve as the 2nd shift supervisor working under a 1st shift Facilities Supervisor II. SUPERVISION RECEIVED: Receives supervision and direction from the designated Manager of Facilities who has oversight for the particular region in which the court facility is located. The Facilities Supervisor I exercises discretion in the handling of personnel related files. Duties: The Facilities Supervisor I is responsible for • Supervises all aspects of building operations including maintenance, repairs, and renovations by the Facilities Management Department employees and contractors; • Supervises response to emergencies such as fires, bomb threats, disturbances or building evacuations; • Investigates the condition of buildings, equipment and grounds, and recommends improvements in the facilities to ensure that needs are met; • Working with the Manager of Facilities for the region, develops and implements building improvement projects as needed; • Participates in the screening and hiring of staff, trains, supervises and evaluates performance, and recommends promotion to higher level positions; • Working with the Manager of Facilities for the region, carries out the implementation of the Facilities Management Department Standards for Building Cleaning and Maintenance; • Responsible for the implementation of building Green Cleaning Practices; • Responsible for the supervision/escorting of contractors performing work within assigned buildings and ensures contractors sign in and out, as work is completed; • Reviews work contractor's work to ensure work is performed per Facilities Management Standards; • Develops and tracks an inventory of signage within all buildings assigned and initiates changes as needed; • Develops and maintains an inventory of building equipment assigned to each facility and reports to management equipment to be taken out of service/replaced; • Maintains an appropriate inventory of building cleaning supplies and tracks usage to ensure replenishment within a timely manner. Generates replenishment orders; • Provides direct supervision and guidance to Facilities Management staff assigned to custodial and grounds maintenance duties; • Responsible for snow removal activities at assigned building(s) including but not limited to directing in-house as well as outside contractors; • Prepares monthly work order status report; • Responsible for the timely completion of on-line job requests and updates status on Maintenance Manager System; • Responsible for the upkeep of the Maintenance Manager System to ensure in-house and/or vendor job requests are closed out when completed; • Responsible for the upkeep of the CAMIS work order system to ensure work order are closed when work is completed; • Acts as liaison between Facilities Management and all Trial Court Departments; • Responsible for the delivery of outstanding customer service to all court users; • Acts as the liaison between the Facilities Management Department and DCAMM in coordinating and executing Deferred Maintenance, Energy Efficiency and other Building Projects; • Reviews daily cleaning checklists and ensure work was completed as indicated; • Addresses any discrepancies with staff arising from work order review and actual condition of the facility; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate proficiency in the following competencies: • Competency Key Skills: Ethics and Values Communicates and demonstrates the ethics and values of the Appeals Court and its Security Department. • Mission: Understands, upholds, and communicates the Appeals Court and its Security Department missions. • Applied Knowledge: Understands all court officer operations, knowledge of the Appeals Court and other court departments, and a security supervisor's role in the criminal justice system. • Managing Conflict: Acts quickly and decisively to address an antagonistic situation, using interpersonal skills and training methods to diffuse a conflict. Personnel Management • Demonstrates: an ability to effectively supervise and coordinate the work of others. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service Conducts oneself in a courteous and professional manner towards both Appeals Court employees and the public. • Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Facilities Supervisor I: • Must have a high school diploma and at least 5 years of experience in building custodial work and building maintenance, or the equivalent combination of education and experience; • Ability to give oral and written instructions in a precise and understandable manner; • Ability to coordinate the efforts of others in accomplishing assigned work objectives; • Knowledge of methods followed in building custodial work; • Knowledge of types and uses of materials, tools and equipment used in building maintenance work; • Physical stamina and endurance Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Pittsfield, Massachusetts, United States
Title: Probation Case Specialist - Pittsfield District Court Pay Grade: Grade 7 Starting Pay:$44,865.27 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2024-12-17
Sep 19, 2024
Full Time
Title: Probation Case Specialist - Pittsfield District Court Pay Grade: Grade 7 Starting Pay:$44,865.27 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Springfield, Massachusetts, United States
Title: Facilities Systems Supervisor - Springfield Pay Grade: Grade 18 Starting Pay: $ 86,605.33 Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: The hour for this position is 7AM - 3PM This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary: Working within the Facilities Management Department of the Massachusetts Trial Court, the Facilities Systems Supervisor shall establish and oversee maintenance programs to ensure that building systems remain in a good state of repair and that system components remain in good working order.The Facilities System Supervisor is responsible for the overall condition of the various mechanical, electrical, life safety, plumbing, elevator / escalator, and other designated facility systems. The Facilities System Supervisor performs and assigns both preventive maintenance activities, troubleshooting activities, and makes and oversees corrective repairs. Assigns and supervises work delegated to maintenance staff as well as outside vendors and contractors.Assists with the development of project scopes, budgets, and time lines affecting the facilities. On behalf of the Facilities Management Department, coordinates with the Department of Capital Asset Management and Maintenance (DCAMM) for the coordination of construction projects as necessary, and acts as the primary technical resource for the region. Supervision Received: General direction is received from the Manager of Facilities assigned to the region, in performing duties in accordance with established guidelines. Duties: • Supervises the daily performance of the building systems and is responsible for adjusting he performance of equipment to ensure optimal systems performance to provide for a proper building environment; • Maintains a daily log of all concerns / complaints submitted by building occupants and shall investigate all complaints; this investigation shall include a response back to the initiator of the complaint with a resolution to the problem reported; • Issues job priorities to Maintenance Technicians and other staff along with scheduling overtime and vacations. • Performs random inspections to monitor completeness and quality of work; • Shall be responsible for major equipment rebuilds, system upgrades and construction projects. • Coordinates all aspects of these projects, as in the Project Management section below. • Routinely writes authorization requests in support of facility or facility system improvements; • Shall be versed with the performance of building systems and shall be able to detect issues and identify problems as they arise; • Shall be computer literate and shall be expected to adjust, monitor, and operate computer controlled equipment, including but not limited to platforms such as Energy Management Systems (EMS); • Acts as the liaison between the Facilities Management Department and DCAMM in coordinating and executing Deferred Maintenance, Energy Efficiency and other Building Projects; • Responsible for the upkeep of the CAMIS work order system to ensure work orders are closed when work is completed; • Reports building performance monthly; • Maintains an inventory of plans, specifications, record drawings, cuts, catalogs, instructional material and performance records; • Ensures scheduled maintenance (PMs) are completed in accordance with assigned frequencies; • Supervises the performance of equipment maintenance contractors to ensure that work is completed as per the specifications and scope of work; • Tracks and insures completion of unscheduled maintenance (corrective work orders); and • Performs other related duties as required; • PROJECT MANAGEMENT: Assists with the development of project scope, budget and time line and participates in the project design process; • Assists with design constructability reviews and coordinates the bid and award process; • Coordinates the activity of the construction teams to ensure minimum impact to operations and provides oversight for the project; • Conducts scheduled meetings to review project status, develop punch lists, and commission the project; • Provides and communicates reports and presentations outlining the project status to the customer and Facilities Management senior staff; • Ensures safety risk assessment, environmental health policies, as applicable are adhered to by the construction contractors; • Reviews and analyzes change order requests for merit and cost reasonableness; • Leads the activities of internal and external resources; • Ensure all code compliance is obtained to support the project; • Proactive with sustainability, conservation, and energy efficiency efforts; • Ensures are Massachusetts General Laws are adhered to for proper bidding of projects and procurement of goods and services. Job Competencies: Ethics and Values Communicates and demonstrates the ethics and values of the Facilities Management Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Facilities Management Department missions. Applied Knowledge Understands facility system management methods, codes, and operational best practices. Problem Solving Accurately assesses system problems of a complex nature and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment toDiversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position Facilities Systems Supervisor: • Five (5) or more years of practical work experience in a supervisory capacity related to systems management, or as a maintenance engineer versed in the diagnosis, repair, and adjustment of building systems; a bachelor’s degree in mechanical or electrical engineering from an accredited college or university may be substituted for 3 years of practical work experience; • Department of Public Safety Construction Supervisor license is preferred; • Department of Public Safety Refrigeration Technician license is preferred; • Working knowledge of such regulatory items as State Building Codes especially as they relates to access and egress; the National Fire Protection Association (NFPA) codes as it relates to the performance of the fire alarm system and the sprinkler system including the maintenance of same; the State elevator code as it relates to the performance and maintenance of elevators and escalators; the BOCA code as it relates to the performance of the ventilation system (supply and return air); the National/State electrical code as it relates to the maintenance of electrical equipment and switch gear; • Knowledge of building materials and their use in the maintenance/repair and operation of large buildings; • Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of facility systems and supervising skilled technical staff at multiple work sites; • Working knowledge of automated energy management systems and Direct Digital control systems; • Experience utilizing a computerized work order system to issue, record, and track maintenance activities, and performing and overseeing work assigned through such a system. Closing Date/Time: 2024-12-17
Sep 17, 2024
Full Time
Title: Facilities Systems Supervisor - Springfield Pay Grade: Grade 18 Starting Pay: $ 86,605.33 Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: The hour for this position is 7AM - 3PM This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary: Working within the Facilities Management Department of the Massachusetts Trial Court, the Facilities Systems Supervisor shall establish and oversee maintenance programs to ensure that building systems remain in a good state of repair and that system components remain in good working order.The Facilities System Supervisor is responsible for the overall condition of the various mechanical, electrical, life safety, plumbing, elevator / escalator, and other designated facility systems. The Facilities System Supervisor performs and assigns both preventive maintenance activities, troubleshooting activities, and makes and oversees corrective repairs. Assigns and supervises work delegated to maintenance staff as well as outside vendors and contractors.Assists with the development of project scopes, budgets, and time lines affecting the facilities. On behalf of the Facilities Management Department, coordinates with the Department of Capital Asset Management and Maintenance (DCAMM) for the coordination of construction projects as necessary, and acts as the primary technical resource for the region. Supervision Received: General direction is received from the Manager of Facilities assigned to the region, in performing duties in accordance with established guidelines. Duties: • Supervises the daily performance of the building systems and is responsible for adjusting he performance of equipment to ensure optimal systems performance to provide for a proper building environment; • Maintains a daily log of all concerns / complaints submitted by building occupants and shall investigate all complaints; this investigation shall include a response back to the initiator of the complaint with a resolution to the problem reported; • Issues job priorities to Maintenance Technicians and other staff along with scheduling overtime and vacations. • Performs random inspections to monitor completeness and quality of work; • Shall be responsible for major equipment rebuilds, system upgrades and construction projects. • Coordinates all aspects of these projects, as in the Project Management section below. • Routinely writes authorization requests in support of facility or facility system improvements; • Shall be versed with the performance of building systems and shall be able to detect issues and identify problems as they arise; • Shall be computer literate and shall be expected to adjust, monitor, and operate computer controlled equipment, including but not limited to platforms such as Energy Management Systems (EMS); • Acts as the liaison between the Facilities Management Department and DCAMM in coordinating and executing Deferred Maintenance, Energy Efficiency and other Building Projects; • Responsible for the upkeep of the CAMIS work order system to ensure work orders are closed when work is completed; • Reports building performance monthly; • Maintains an inventory of plans, specifications, record drawings, cuts, catalogs, instructional material and performance records; • Ensures scheduled maintenance (PMs) are completed in accordance with assigned frequencies; • Supervises the performance of equipment maintenance contractors to ensure that work is completed as per the specifications and scope of work; • Tracks and insures completion of unscheduled maintenance (corrective work orders); and • Performs other related duties as required; • PROJECT MANAGEMENT: Assists with the development of project scope, budget and time line and participates in the project design process; • Assists with design constructability reviews and coordinates the bid and award process; • Coordinates the activity of the construction teams to ensure minimum impact to operations and provides oversight for the project; • Conducts scheduled meetings to review project status, develop punch lists, and commission the project; • Provides and communicates reports and presentations outlining the project status to the customer and Facilities Management senior staff; • Ensures safety risk assessment, environmental health policies, as applicable are adhered to by the construction contractors; • Reviews and analyzes change order requests for merit and cost reasonableness; • Leads the activities of internal and external resources; • Ensure all code compliance is obtained to support the project; • Proactive with sustainability, conservation, and energy efficiency efforts; • Ensures are Massachusetts General Laws are adhered to for proper bidding of projects and procurement of goods and services. Job Competencies: Ethics and Values Communicates and demonstrates the ethics and values of the Facilities Management Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Facilities Management Department missions. Applied Knowledge Understands facility system management methods, codes, and operational best practices. Problem Solving Accurately assesses system problems of a complex nature and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment toDiversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position Facilities Systems Supervisor: • Five (5) or more years of practical work experience in a supervisory capacity related to systems management, or as a maintenance engineer versed in the diagnosis, repair, and adjustment of building systems; a bachelor’s degree in mechanical or electrical engineering from an accredited college or university may be substituted for 3 years of practical work experience; • Department of Public Safety Construction Supervisor license is preferred; • Department of Public Safety Refrigeration Technician license is preferred; • Working knowledge of such regulatory items as State Building Codes especially as they relates to access and egress; the National Fire Protection Association (NFPA) codes as it relates to the performance of the fire alarm system and the sprinkler system including the maintenance of same; the State elevator code as it relates to the performance and maintenance of elevators and escalators; the BOCA code as it relates to the performance of the ventilation system (supply and return air); the National/State electrical code as it relates to the maintenance of electrical equipment and switch gear; • Knowledge of building materials and their use in the maintenance/repair and operation of large buildings; • Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of facility systems and supervising skilled technical staff at multiple work sites; • Working knowledge of automated energy management systems and Direct Digital control systems; • Experience utilizing a computerized work order system to issue, record, and track maintenance activities, and performing and overseeing work assigned through such a system. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Pittsfield, Massachusetts, United States
Title: Case Specialist - Berkshire County Juvenile Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism. Organizational Profile : https://www.mass.gov/orgs/juvenile-court Notes: This position will be required to travel between Pittsfield and North Adams Juvenile Court locations . Bilingual candidates are strongly encouraged to apply. This position requires a strong attention to detail. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-12-17
Sep 17, 2024
Full Time
Title: Case Specialist - Berkshire County Juvenile Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism. Organizational Profile : https://www.mass.gov/orgs/juvenile-court Notes: This position will be required to travel between Pittsfield and North Adams Juvenile Court locations . Bilingual candidates are strongly encouraged to apply. This position requires a strong attention to detail. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Case Specialist - West Roxbury Division of Boston Municipal Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-12-17
Sep 17, 2024
Full Time
Title: Case Specialist - West Roxbury Division of Boston Municipal Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Springfield, Massachusetts, United States
Title: Case Specialist-Western Housing Court Pay Grade: 7 Starting Pay: $44,865.27/yr. Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. HOUSING COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position will include travelling to the following offices & sessions: Springfield, Pittsfield, Greenfield and Hadley. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Closing Date/Time: 2024-12-17
Sep 14, 2024
Full Time
Title: Case Specialist-Western Housing Court Pay Grade: 7 Starting Pay: $44,865.27/yr. Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. HOUSING COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position will include travelling to the following offices & sessions: Springfield, Pittsfield, Greenfield and Hadley. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Sessions Clerk - Eastern Division Housing Court Pay Grade: Grade 13 Starting Pay: $59,047.98/Yr. Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. HOUSING COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for regularly attending sessions of court in place of the Recorder or Deputy Recorder unless otherwise prohibited by statute. Performs specific functions in court such as calling the list, administering oaths, receiving documents and exhibits, and recording dispositions. Also performs case processing duties when the court is not in session and provides service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position title above the entry-level requires the performance of more responsible duties and more specialized out-of-court case processing duties. Employees are appointed into this series at the entry-level position title and are eligible for reclassification to the higher-level position title consistent with the specifications for the higher-level position title. The position title reverts back to the entry-level when there is a vacancy. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry-level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Sessions Clerk I - This is the entry-level position title within this series. Employees at this level are expected to run sessions of court and to perform case processing duties when the court is not in session. Sessions Clerk II - This is the second-level position title within this series. Employees at this level are expected to provide assistance in the area of case management and to perform more advanced case processing duties when the court is not in session. Sessions Clerk I Duties: Regularly attends sessions of court for a major portion of the work day. While in court, assists the judge presiding over the session by calling the list, presenting matters to the court, ensuring that the session is stenographically or electronically recorded, administering oaths and giving directions to the parties as necessary, recording the judge's decisions, drawing orders reflecting those decisions as directed by the judge, and performing related duties as necessary. Performs courtroom duties alone or may supervise other employees depending on the needs of the session; Receives, marks, and maintains custody of papers and exhibits offered at trial and ensures their security; Maintains trial and hearing schedules and notifies interested parties; Prepares trial lists and all required files, forms, and exhibits in anticipation of court sessions; Records and maintains accurate minutes of all orders, judgments, or directions of the court; Receives training and assists advanced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of criminal complaints, warrant processing, extensive docketing, scheduling, and management reporting; Prepares, accepts, notates, and preserves files; Assists the public, litigants, and attorneys concerning court schedules or court functions, rules, or practices; Ensures compliance with court orders regarding submission of documents subsequent to hearing; Distributes case files to the appropriate personnel for further processing; Performs case processing functions within an office when court is not in session; Performs the duties of a lower-level series as required. Sessions Clerk II Additional Duties: Provides assistance in the area of case management, including coordinating with judges concerning scheduling, size of calendars, creation of special calendars as needed, working out conflicts concerning dates and length of time required, coordinating continuances, and determining case readiness. Assists as a supervisor of courtroom personnel, making assignments, reviewing calendars and maintaining an awareness of session requirements through discussions with Judges and Clerks, monitoring work activities and resolving problems, and coordinating the training of new courtroom personnel. Regularly meets with court personnel and other individuals to discuss ways to improve the efficiencies of court sessions and related work within established guidelines, and recommends improved methods and procedures to a supervisor. Performs advanced case processing functions using MassCourts when court is not in session. Performs special projects pertaining to case flow management as required. Performs the duties of the lower level within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Sessions Clerk. Sessions Clerk I Requirements: Graduation from high school or its equivalent and a minimum of five years of experience in an office of a Clerk-Magistrate or a Register of Probate, including experience as a Courtroom Procedures Clerk, or an equivalent combination of education and experience. Thorough knowledge of state statutes, court procedures and policies, legal documents and terminology, laws, and functions of the court. Demonstrated knowledge of the rules, practices, and procedures pertaining to court sessions. Demonstrated ability to navigate and recall court records and data from the MassCourts case management system. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. Excellent organizational skills. Excellent communication skills, including the ability to perform work and communicate in a highly visible and public setting. Ability to handle multiple issues simultaneously. Ability to maintain accurate records of proceedings. Ability to establish and maintain effective working relationships with others. Ability to serve the public and others with business before the court in a courteous and professional manner. Ability to perform case processing duties when court is not in session. Sessions Clerk II Additional Requirements: A minimum of three years of experience as a Sessions Clerk I. Thorough knowledge of the rules, practices, and procedures pertaining to all types of court sessions. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Excellent organizational skills, including the demonstrated ability to process a high volume of court papers in an organized and efficient manner. Demonstrated working knowledge of case processing using MassCourts. Ability to perform case processing duties when court is not in session. Considerable knowledge of the procedures related to the processing of all types of cases and the ability to process those cases from beginning to end. Demonstrated ability to identify problems and to develop creative solutions to those problems. Demonstrated ability to exercise sound judgments. Demonstrated ability to assign, supervise and review the work of subordinate employees. Demonstrated ability to perform research and to prepare report Closing Date/Time: 2024-12-17
Sep 13, 2024
Full Time
Title: Sessions Clerk - Eastern Division Housing Court Pay Grade: Grade 13 Starting Pay: $59,047.98/Yr. Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. HOUSING COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for regularly attending sessions of court in place of the Recorder or Deputy Recorder unless otherwise prohibited by statute. Performs specific functions in court such as calling the list, administering oaths, receiving documents and exhibits, and recording dispositions. Also performs case processing duties when the court is not in session and provides service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position title above the entry-level requires the performance of more responsible duties and more specialized out-of-court case processing duties. Employees are appointed into this series at the entry-level position title and are eligible for reclassification to the higher-level position title consistent with the specifications for the higher-level position title. The position title reverts back to the entry-level when there is a vacancy. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry-level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Sessions Clerk I - This is the entry-level position title within this series. Employees at this level are expected to run sessions of court and to perform case processing duties when the court is not in session. Sessions Clerk II - This is the second-level position title within this series. Employees at this level are expected to provide assistance in the area of case management and to perform more advanced case processing duties when the court is not in session. Sessions Clerk I Duties: Regularly attends sessions of court for a major portion of the work day. While in court, assists the judge presiding over the session by calling the list, presenting matters to the court, ensuring that the session is stenographically or electronically recorded, administering oaths and giving directions to the parties as necessary, recording the judge's decisions, drawing orders reflecting those decisions as directed by the judge, and performing related duties as necessary. Performs courtroom duties alone or may supervise other employees depending on the needs of the session; Receives, marks, and maintains custody of papers and exhibits offered at trial and ensures their security; Maintains trial and hearing schedules and notifies interested parties; Prepares trial lists and all required files, forms, and exhibits in anticipation of court sessions; Records and maintains accurate minutes of all orders, judgments, or directions of the court; Receives training and assists advanced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of criminal complaints, warrant processing, extensive docketing, scheduling, and management reporting; Prepares, accepts, notates, and preserves files; Assists the public, litigants, and attorneys concerning court schedules or court functions, rules, or practices; Ensures compliance with court orders regarding submission of documents subsequent to hearing; Distributes case files to the appropriate personnel for further processing; Performs case processing functions within an office when court is not in session; Performs the duties of a lower-level series as required. Sessions Clerk II Additional Duties: Provides assistance in the area of case management, including coordinating with judges concerning scheduling, size of calendars, creation of special calendars as needed, working out conflicts concerning dates and length of time required, coordinating continuances, and determining case readiness. Assists as a supervisor of courtroom personnel, making assignments, reviewing calendars and maintaining an awareness of session requirements through discussions with Judges and Clerks, monitoring work activities and resolving problems, and coordinating the training of new courtroom personnel. Regularly meets with court personnel and other individuals to discuss ways to improve the efficiencies of court sessions and related work within established guidelines, and recommends improved methods and procedures to a supervisor. Performs advanced case processing functions using MassCourts when court is not in session. Performs special projects pertaining to case flow management as required. Performs the duties of the lower level within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Sessions Clerk. Sessions Clerk I Requirements: Graduation from high school or its equivalent and a minimum of five years of experience in an office of a Clerk-Magistrate or a Register of Probate, including experience as a Courtroom Procedures Clerk, or an equivalent combination of education and experience. Thorough knowledge of state statutes, court procedures and policies, legal documents and terminology, laws, and functions of the court. Demonstrated knowledge of the rules, practices, and procedures pertaining to court sessions. Demonstrated ability to navigate and recall court records and data from the MassCourts case management system. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. Excellent organizational skills. Excellent communication skills, including the ability to perform work and communicate in a highly visible and public setting. Ability to handle multiple issues simultaneously. Ability to maintain accurate records of proceedings. Ability to establish and maintain effective working relationships with others. Ability to serve the public and others with business before the court in a courteous and professional manner. Ability to perform case processing duties when court is not in session. Sessions Clerk II Additional Requirements: A minimum of three years of experience as a Sessions Clerk I. Thorough knowledge of the rules, practices, and procedures pertaining to all types of court sessions. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Excellent organizational skills, including the demonstrated ability to process a high volume of court papers in an organized and efficient manner. Demonstrated working knowledge of case processing using MassCourts. Ability to perform case processing duties when court is not in session. Considerable knowledge of the procedures related to the processing of all types of cases and the ability to process those cases from beginning to end. Demonstrated ability to identify problems and to develop creative solutions to those problems. Demonstrated ability to exercise sound judgments. Demonstrated ability to assign, supervise and review the work of subordinate employees. Demonstrated ability to perform research and to prepare report Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Chelsea, Massachusetts, United States
Title: Junior Maintenance Technician-Chelsea Pay Grade: Grade 8 Starting Pay: $43,366.47/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. The hours for this position is 6am-2pm. Please upload a resume as part of the application. Position Summary: This series is responsible for assisting in a range of skilled trades duties for both licensed and unlicensed trades. The duties focus on the application of complex materials and compounds consistent with general contracting work. Other duties include providing assistance in repairing, installing and testing various types of systems and equipment. SUPERVISION RECEIVED: Receives supervision from the Facilities Supervisor in performing structured but not always routine work; Moderate judgment is required. Junior Maintenance Technician I Duties: The following list of major duties represents a composite list of typical duties performed by individuals in this position. Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division: Assists in servicing and replacing minor plumbing fixtures; Assists in implementing routine facility improvements including painting, light bulb changes, filter changes, lock repairs/changes, caulking/ plastering/sanding, light electrical and plumbing, tile, carpet, flooring repairs and installations as needed. Records and reports any needed repairs as reported or observed and assists with coordinating all repairs and services. Performs minor electrical work not requiring a licensed electrician such as replacing light bulbs and fuses; Assists in maintaining all equipment, tools, supplies, and completes inventories and logs Assists in minor carpentry and repair work; Maintain machinery, equipment, and tools by cleaning, lubricating, greasing, and oiling, to ensure optimum working order; Applies paint, varnish, and stain to all types of surfaces in order to protect and beautify surfaces using appropriate tools and equipment; and Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Maintenance Technician: Junior Maintenance Technician Requirements: A high school diploma or equivalent. Graduation from a vocational technical school or technical school training in building repair and/or maintenance related courses preferred. Knowledge in a variety of trade areas common to the field of building maintenance and basic construction skills; Knowledge of the use and operation of hand tools, power tools, and equipment; Ability to lift and carry heavy objects; Ability to climb and work on scaffolds and ladders; Physical stamina and endurance; Additional Requirements for Maintenance Technician II: A minimum of two years’ experience working at the entry level; A demonstration of competence and expertise in an area of specialization consistent with licensed and unlicensed trades utilized by the Court Facilities Bureau; The acquisition of a trade or technical license where applicable is preferred; Ability to give direction and instruction to less senior staff; Closing Date/Time: 2024-12-17
Sep 12, 2024
Full Time
Title: Junior Maintenance Technician-Chelsea Pay Grade: Grade 8 Starting Pay: $43,366.47/Yr. Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. The hours for this position is 6am-2pm. Please upload a resume as part of the application. Position Summary: This series is responsible for assisting in a range of skilled trades duties for both licensed and unlicensed trades. The duties focus on the application of complex materials and compounds consistent with general contracting work. Other duties include providing assistance in repairing, installing and testing various types of systems and equipment. SUPERVISION RECEIVED: Receives supervision from the Facilities Supervisor in performing structured but not always routine work; Moderate judgment is required. Junior Maintenance Technician I Duties: The following list of major duties represents a composite list of typical duties performed by individuals in this position. Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division: Assists in servicing and replacing minor plumbing fixtures; Assists in implementing routine facility improvements including painting, light bulb changes, filter changes, lock repairs/changes, caulking/ plastering/sanding, light electrical and plumbing, tile, carpet, flooring repairs and installations as needed. Records and reports any needed repairs as reported or observed and assists with coordinating all repairs and services. Performs minor electrical work not requiring a licensed electrician such as replacing light bulbs and fuses; Assists in maintaining all equipment, tools, supplies, and completes inventories and logs Assists in minor carpentry and repair work; Maintain machinery, equipment, and tools by cleaning, lubricating, greasing, and oiling, to ensure optimum working order; Applies paint, varnish, and stain to all types of surfaces in order to protect and beautify surfaces using appropriate tools and equipment; and Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Maintenance Technician: Junior Maintenance Technician Requirements: A high school diploma or equivalent. Graduation from a vocational technical school or technical school training in building repair and/or maintenance related courses preferred. Knowledge in a variety of trade areas common to the field of building maintenance and basic construction skills; Knowledge of the use and operation of hand tools, power tools, and equipment; Ability to lift and carry heavy objects; Ability to climb and work on scaffolds and ladders; Physical stamina and endurance; Additional Requirements for Maintenance Technician II: A minimum of two years’ experience working at the entry level; A demonstration of competence and expertise in an area of specialization consistent with licensed and unlicensed trades utilized by the Court Facilities Bureau; The acquisition of a trade or technical license where applicable is preferred; Ability to give direction and instruction to less senior staff; Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Palmer, Massachusetts, United States
Title: Custodian - Palmer District Court Pay Grade: Grade 6 Starting Pay: $ 39,221.67 Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: The hour for this position is 3PM - 11PM. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary: This series is responsible for performing a variety of duties related to cleaning and the up keeping of orderly conditions of courthouse premises and is responsible for providing custodial and janitorial services. The higher level requires the performance of increasingly more responsible and varied work which requires greater knowledge of cleaning chemicals, surface types, the utilization of power/mechanized cleaning equipment, and providing direction to less senior staff. Employees are hired at the entry level position and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. ORGANIZATIONAL LEVELS: Custodian I - This is the entry level position title within this series. Employees at this level are expected to clean and keep courthouse premises in an orderly condition by providing custodial and janitorial services. Custodian II - This is the second level position title within this series. Employees at this level are expected to have a complete knowledge of cleaning chemicals, industrial cleaning methods, and the utilization of automatic cleaning equipment. Employees are also expected to function as a lead person on project work and perform small motor/equipment repairs. SUPERVISION RECEIVED: Receives immediate supervision in performing structured but not always routine work. Limited discretion is required. Duties: Custodian I Duties: • Keeps a building in clean and orderly condition by performing a combination of activities including cleaning assigned areas. • Maintains the cleanliness and appearance of floors by sweeping, mopping, and vacuuming. • Washes interior surfaces of buildings such as walls, ceilings, windows, etc. using appropriate supplies and equipment. • Empties waste receptacles and disposes of refuse. • Dusts and polishes furniture. • Performs related duties such as loading and unloading equipment and supplies from vehicles, moving furniture in rooms for special functions or meetings. • Performs outside duties such as washing windows, sweeping walks, shoveling snow, and picking up trash. • Performs related duties as required. Custodian II Additional Duties: • Utilizes advanced custodial equipment such as automatic cleaning equipment, snow blowers, and lawn mowers. • Complete knowledge of cleaning chemicals, surface types, industrial cleaning methods, etc; • Performs minor repairs to building. • Performs small motor/equipment repairs. • Functions as lead person on project work. • Performs related duties as required. Job Competencies: • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. • Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses custodial problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Custodian I Custodian I Requirements: • One to three years’ experience in basic custodial / janitorial duties. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Physical stamina and endurance. Custodian II Additional Requirements: • At least two years’ experience as at the entry level position, working with automatic cleaning equipment and industrial cleaning methods. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Ability to give direction and instruction to less senior staff. Closing Date/Time: 2024-12-17
Sep 12, 2024
Full Time
Title: Custodian - Palmer District Court Pay Grade: Grade 6 Starting Pay: $ 39,221.67 Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: The hour for this position is 3PM - 11PM. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary: This series is responsible for performing a variety of duties related to cleaning and the up keeping of orderly conditions of courthouse premises and is responsible for providing custodial and janitorial services. The higher level requires the performance of increasingly more responsible and varied work which requires greater knowledge of cleaning chemicals, surface types, the utilization of power/mechanized cleaning equipment, and providing direction to less senior staff. Employees are hired at the entry level position and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. ORGANIZATIONAL LEVELS: Custodian I - This is the entry level position title within this series. Employees at this level are expected to clean and keep courthouse premises in an orderly condition by providing custodial and janitorial services. Custodian II - This is the second level position title within this series. Employees at this level are expected to have a complete knowledge of cleaning chemicals, industrial cleaning methods, and the utilization of automatic cleaning equipment. Employees are also expected to function as a lead person on project work and perform small motor/equipment repairs. SUPERVISION RECEIVED: Receives immediate supervision in performing structured but not always routine work. Limited discretion is required. Duties: Custodian I Duties: • Keeps a building in clean and orderly condition by performing a combination of activities including cleaning assigned areas. • Maintains the cleanliness and appearance of floors by sweeping, mopping, and vacuuming. • Washes interior surfaces of buildings such as walls, ceilings, windows, etc. using appropriate supplies and equipment. • Empties waste receptacles and disposes of refuse. • Dusts and polishes furniture. • Performs related duties such as loading and unloading equipment and supplies from vehicles, moving furniture in rooms for special functions or meetings. • Performs outside duties such as washing windows, sweeping walks, shoveling snow, and picking up trash. • Performs related duties as required. Custodian II Additional Duties: • Utilizes advanced custodial equipment such as automatic cleaning equipment, snow blowers, and lawn mowers. • Complete knowledge of cleaning chemicals, surface types, industrial cleaning methods, etc; • Performs minor repairs to building. • Performs small motor/equipment repairs. • Functions as lead person on project work. • Performs related duties as required. Job Competencies: • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. • Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses custodial problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Custodian I Custodian I Requirements: • One to three years’ experience in basic custodial / janitorial duties. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Physical stamina and endurance. Custodian II Additional Requirements: • At least two years’ experience as at the entry level position, working with automatic cleaning equipment and industrial cleaning methods. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Ability to give direction and instruction to less senior staff. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Barnstable, Massachusetts, United States
Title: Case Specialist - Barnstable Superior Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE : https://www.mass.gov/orgs/superior-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-12-17
Sep 12, 2024
Full Time
Title: Case Specialist - Barnstable Superior Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE : https://www.mass.gov/orgs/superior-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Salem, Massachusetts, United States
Title: Assistant Clerk Magistrate - Salem District Court Pay Grade: Assistant Clerk Magistrate Starting Pay: $134,389.69 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile : https://www.mass.gov/orgs/district-court Notes: Civil background and/or experience preferred. This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: This position involves responsible legal work and supervisory responsibilities. The employees in this position assist the Clerk of Court in performing administrative duties as set forth in state statutes and court rules. Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. Work is performed under the direction of the Clerk or First Assistant Clerk. Supervision is exercised over support personnel within the Clerk-Magistrate's Office. Duties: Any one position may not include all of the duties and responsibilities listed below nor do the listed examples include all tasks which may be found in these positions. • Receives applications for criminal complaints and reviews them for probable cause. • Reviews applications for search warrants filed by police and others and determines whether such warrants may issue. • Conducts hearings and determines whether criminal complaints and/or arrest warrants may issue, determines appeals from civil motor vehicle citations, municipal by-law violations and environmental citations. • Conducts trials of small claims and makes judgments of the same. In the absence of a justice, arraigns defendants, determines questions of bail, and conducts preliminary probation violation hearings. • Calls the list of cases scheduled before a justice and makes the official record of the proceedings. • Reviews filings from attorneys and Pro Se litigants and informs them on court procedure. • Arranges for hearings and notifies counsel. • Certifies and transmits official copies of court records as required. • Issues process as required by the court or prescribed by statutes and rules of court. • Receives, examines, and reviews all filings and has responsibility to ensure they comply with rules of court, and to establish their suitability for filing. • Maintains electronic and written indexes of cases entered. • Supervises the receipt, recording and disbursements of fees and money by the court. • Distributes and implements changes in court rules and office procedure. • Administers hearings inside and outside of court where no judge is present. • Performs related work as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Driven Employees are fully committed to fulfilling the Trial Court and associated Departmental missions. Professional Development Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Applied Knowledge Demonstrates an ability to coordinate, distribute and administer State Contracts, State Price Agreements, Trial Court Contracts, and other statewide specialty items. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses fiscal problems in the Trial Court and recommends and facilitates appropriate solutions. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Assistant Clerk: A bachelor’s degree and knowledge, skills and abilities acquired through 6 or more years of relevant work experience in criminal justice, public administration or business administration including supervisory experience; or an equivalent combination of higher education and relevant experience equal to 10 years total. OR A law degree or a graduate degree in a relevant field (for example: criminal justice, public administration, or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience. Closing Date/Time: 2024-12-17
Sep 12, 2024
Full Time
Title: Assistant Clerk Magistrate - Salem District Court Pay Grade: Assistant Clerk Magistrate Starting Pay: $134,389.69 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile : https://www.mass.gov/orgs/district-court Notes: Civil background and/or experience preferred. This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: This position involves responsible legal work and supervisory responsibilities. The employees in this position assist the Clerk of Court in performing administrative duties as set forth in state statutes and court rules. Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. Work is performed under the direction of the Clerk or First Assistant Clerk. Supervision is exercised over support personnel within the Clerk-Magistrate's Office. Duties: Any one position may not include all of the duties and responsibilities listed below nor do the listed examples include all tasks which may be found in these positions. • Receives applications for criminal complaints and reviews them for probable cause. • Reviews applications for search warrants filed by police and others and determines whether such warrants may issue. • Conducts hearings and determines whether criminal complaints and/or arrest warrants may issue, determines appeals from civil motor vehicle citations, municipal by-law violations and environmental citations. • Conducts trials of small claims and makes judgments of the same. In the absence of a justice, arraigns defendants, determines questions of bail, and conducts preliminary probation violation hearings. • Calls the list of cases scheduled before a justice and makes the official record of the proceedings. • Reviews filings from attorneys and Pro Se litigants and informs them on court procedure. • Arranges for hearings and notifies counsel. • Certifies and transmits official copies of court records as required. • Issues process as required by the court or prescribed by statutes and rules of court. • Receives, examines, and reviews all filings and has responsibility to ensure they comply with rules of court, and to establish their suitability for filing. • Maintains electronic and written indexes of cases entered. • Supervises the receipt, recording and disbursements of fees and money by the court. • Distributes and implements changes in court rules and office procedure. • Administers hearings inside and outside of court where no judge is present. • Performs related work as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Driven Employees are fully committed to fulfilling the Trial Court and associated Departmental missions. Professional Development Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Applied Knowledge Demonstrates an ability to coordinate, distribute and administer State Contracts, State Price Agreements, Trial Court Contracts, and other statewide specialty items. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses fiscal problems in the Trial Court and recommends and facilitates appropriate solutions. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Assistant Clerk: A bachelor’s degree and knowledge, skills and abilities acquired through 6 or more years of relevant work experience in criminal justice, public administration or business administration including supervisory experience; or an equivalent combination of higher education and relevant experience equal to 10 years total. OR A law degree or a graduate degree in a relevant field (for example: criminal justice, public administration, or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Worcester, Massachusetts, United States
Title: Assistant Clerk Magistrate - Worcester Superior Court Pay Grade: Statutory Starting Pay: $134,389.69 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE : https://www.mass.gov/orgs/superior-court Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: This position involves responsible legal work and supervisory responsibilities. • The employees in this position assist the Clerk of Court in performing administrative duties as set forth in state statutes and court rules. • Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. • Work is performed under the direction of the Clerk or First Assistant Clerk. • Supervision is exercised over support personnel within the Clerk-Magistrate's Office. Duties: (Any one position may not include all of the duties listed below nor do the listed examples include all tasks which may be found in these positions.) • Assists judge with general management and operation of session and provides continuity on case management. • Responsible for calendaring and regulating movement of cases pursuant to time standards and relevant tracking orders. • Maintains docket record of events and schedules on automated case management system. • Schedules and attends hearings, conferences, and trials and notifies counsel and others. • Records and maintains complete and accurate minutes of all orders, judgments, or directions of the court. • Assists judge with empanelment of jurors, the trial, and the taking and affirmation of verdict. • Administers oaths as required. • Marks, receives, and appropriately maintains exhibits in jury and jury waived proceedings. • Assists judge with conducting telephone and video conferences. • Prepares judgments and other orders at direction of judge. • Responds to attorney and pro se inquiries regarding scheduling and other matters. • Maintains, prepares, and organizes case files. • Organizes and collects papers and files for motion hearings and other conferences. • Monitors and maintains electronic recordation of court proceedings as required. • Receives and examines all papers, exhibits, briefs, and transcripts from court-related matters to establish suitability for initial filing including compliance with rules of court. • Provides assistance at the counter, including answering questions from the public and from attorneys on court procedure. • Assembles, certifies, and transmits copies of records when properly requested by other courts and parties. • Issues process as required by the court. • Accepts and records all fees, bail, and other monies received. • Attends hearings held outside the courtroom (e.g., in hospitals when medical authorities seek the court's permission to perform necessary medical procedures). • Exercise’s supervision over support personnel in the Clerk's Office as appropriate. • Participates in educational seminars and programs. •Receives documents such as letters or pro se petitions from prisoners, communicates with them at the direction of the court and draws orders appointing counsel at the direction of the court. •Performs related work as required. Job Competencies: Thorough knowledge of state statutes, case law and court rules which prescribe the powers and duties of the Clerk-Magistrate and ability to interpret and apply them to the administrative procedures of the office. • Thorough knowledge of court procedure, legal documents, laws, and legal factors pertaining to the court. • Thorough knowledge of the organization, functions, jurisdiction, and authority of the court. • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. • Ability to maintain complex and accurate court records. • Ability to plan and supervise the work of others. • Good communication skills and the ability to maintain effective working relationships with court officials, attorneys, subordinate employees, government agencies and the general public. Minimum Requirements: A Bachelor’s Degree; and knowledge, skills and abilities acquired through 6 or more years of relevant work experience in criminal justice, public administration or business administration including supervisory experience; or an equivalent combination of higher education and relevant experience equal to 10 years total; OR A law degree or a graduate degree in a relevant field (for example: criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience; Closing Date/Time: 2024-12-17
Sep 11, 2024
Full Time
Title: Assistant Clerk Magistrate - Worcester Superior Court Pay Grade: Statutory Starting Pay: $134,389.69 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE : https://www.mass.gov/orgs/superior-court Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: This position involves responsible legal work and supervisory responsibilities. • The employees in this position assist the Clerk of Court in performing administrative duties as set forth in state statutes and court rules. • Administrative responsibilities include the preparation and maintenance of all court papers and records and performance of administrative tasks to ensure that cases move rapidly and smoothly to a determination by the court. • Work is performed under the direction of the Clerk or First Assistant Clerk. • Supervision is exercised over support personnel within the Clerk-Magistrate's Office. Duties: (Any one position may not include all of the duties listed below nor do the listed examples include all tasks which may be found in these positions.) • Assists judge with general management and operation of session and provides continuity on case management. • Responsible for calendaring and regulating movement of cases pursuant to time standards and relevant tracking orders. • Maintains docket record of events and schedules on automated case management system. • Schedules and attends hearings, conferences, and trials and notifies counsel and others. • Records and maintains complete and accurate minutes of all orders, judgments, or directions of the court. • Assists judge with empanelment of jurors, the trial, and the taking and affirmation of verdict. • Administers oaths as required. • Marks, receives, and appropriately maintains exhibits in jury and jury waived proceedings. • Assists judge with conducting telephone and video conferences. • Prepares judgments and other orders at direction of judge. • Responds to attorney and pro se inquiries regarding scheduling and other matters. • Maintains, prepares, and organizes case files. • Organizes and collects papers and files for motion hearings and other conferences. • Monitors and maintains electronic recordation of court proceedings as required. • Receives and examines all papers, exhibits, briefs, and transcripts from court-related matters to establish suitability for initial filing including compliance with rules of court. • Provides assistance at the counter, including answering questions from the public and from attorneys on court procedure. • Assembles, certifies, and transmits copies of records when properly requested by other courts and parties. • Issues process as required by the court. • Accepts and records all fees, bail, and other monies received. • Attends hearings held outside the courtroom (e.g., in hospitals when medical authorities seek the court's permission to perform necessary medical procedures). • Exercise’s supervision over support personnel in the Clerk's Office as appropriate. • Participates in educational seminars and programs. •Receives documents such as letters or pro se petitions from prisoners, communicates with them at the direction of the court and draws orders appointing counsel at the direction of the court. •Performs related work as required. Job Competencies: Thorough knowledge of state statutes, case law and court rules which prescribe the powers and duties of the Clerk-Magistrate and ability to interpret and apply them to the administrative procedures of the office. • Thorough knowledge of court procedure, legal documents, laws, and legal factors pertaining to the court. • Thorough knowledge of the organization, functions, jurisdiction, and authority of the court. • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. • Ability to maintain complex and accurate court records. • Ability to plan and supervise the work of others. • Good communication skills and the ability to maintain effective working relationships with court officials, attorneys, subordinate employees, government agencies and the general public. Minimum Requirements: A Bachelor’s Degree; and knowledge, skills and abilities acquired through 6 or more years of relevant work experience in criminal justice, public administration or business administration including supervisory experience; or an equivalent combination of higher education and relevant experience equal to 10 years total; OR A law degree or a graduate degree in a relevant field (for example: criminal justice, public administration or business administration); and knowledge, skills and abilities acquired through 2 or more years of relevant work experience; Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Law Clerk - Land Court Pay Grade: 16 Starting Pay: $73,722.23/Yr. Departmental Mission Statement: The Land Court’s mission is to provide an accessible forum where specialized expertise is applied to resolve disputes involving the ownership, development, and use of real property throughout the Commonwealth. The judges and staff are committed to serving the public and the real estate and trial bars in a respectful, efficient manner by issuing decisions that are equitable and legally well-reasoned, and by providing readily available, reliable guidance to property owners and registries of deeds regarding registered land transactions. LAND COURT ORGANIZATIONAL PROFILE: Notes: This clerkship begins on August 18, 2025 - August 28, 2026 . This is a 1-year position. PLEASE NOTE: ( Applicants must upload a resume in PDF format please) along witha writing sample, and transcript to their profile in the applicant tracking system. Please do NOT send references or letters of recommendation at this time to the Trial Court. Position Summary: The law clerk position is responsible for performing legal research and writing assignments to assist the Justices of the Land Court Department of the Massachusetts Trial Court, for a one-year term with the possibility of a second year. The Land Court, located at 3 Pemberton Square, is a trial court of special jurisdiction, and provides an unparalleled opportunity for significant research and writing experience, observation of courtroom practice, and working closely with one or more justices for the duration of the clerkship. Land Court clerkships are particularly rewarding to those with interests in land use and real property law, and candidates who demonstrate such interests and experience are strongly encouraged to apply. Duties: Land use cases involving zoning and subdivision law comprise a substantial portion of the Land Court’s docket. The remainder of the Court’s docket includes cases involving title or boundary disputes, and other aspects of real property law. The Land Court’s jurisdiction extends to the entire Commonwealth. While the justices of the Land Court sit primarily in Boston, they also sit elsewhere in Massachusetts to conduct trials and motion sessions. Trials in the Land Court are without juries. Law clerks work closely with the justices on all aspects of the Court’s proceedings. Duties include attending and assisting with court sessions, performing legal research, preparing memoranda on cases and legal issues, and drafting decisions and orders. Topics of research include not only substantive questions of law, but also questions involving rules of civil procedure and evidentiary issues. Land Court law clerks emerge with a solid grounding in general civil courtroom practice. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Law Clerk: Juris Doctor degree from an accredited law school, as of the start of the clerkship. Excellent legal writing and communication skills. Excellent legal research and analytical skills, using both online and book resources. High professional and ethical standards. Proficiency in the use of personal computers, including word processing programs such as Microsoft Word, and legal research services such as Fastcase, Lexis, or Westlaw. Demonstrated ability to follow written and oral instructions. Demonstrated ability to manage, prioritize, and complete simultaneous assignments. Demonstrated ability to work well independently while maintaining productivity and demonstrating good judgment. Demonstrated ability to meet deadlines and otherwise complete assignments in a timely manner. Demonstrated ability to work well with others in a professional setting, including judges, managers, court staff, and other law clerks. Genuine commitment to serving the full term of the clerkship. Massachusetts residency is not required at the time of application, but law clerks must reside in Massachusetts at the commencement and throughout the duration of the clerkship. Additional preferred qualifications include: Membership in the Massachusetts Bar. Substantial legal research and writing experience, including prior experience as a judicial intern, volunteer, fellow or clerk for a state or federal court;or other legal experience in the fields of real estate and land use. Closing Date/Time: 2024-12-17
Sep 10, 2024
Full Time
Title: Law Clerk - Land Court Pay Grade: 16 Starting Pay: $73,722.23/Yr. Departmental Mission Statement: The Land Court’s mission is to provide an accessible forum where specialized expertise is applied to resolve disputes involving the ownership, development, and use of real property throughout the Commonwealth. The judges and staff are committed to serving the public and the real estate and trial bars in a respectful, efficient manner by issuing decisions that are equitable and legally well-reasoned, and by providing readily available, reliable guidance to property owners and registries of deeds regarding registered land transactions. LAND COURT ORGANIZATIONAL PROFILE: Notes: This clerkship begins on August 18, 2025 - August 28, 2026 . This is a 1-year position. PLEASE NOTE: ( Applicants must upload a resume in PDF format please) along witha writing sample, and transcript to their profile in the applicant tracking system. Please do NOT send references or letters of recommendation at this time to the Trial Court. Position Summary: The law clerk position is responsible for performing legal research and writing assignments to assist the Justices of the Land Court Department of the Massachusetts Trial Court, for a one-year term with the possibility of a second year. The Land Court, located at 3 Pemberton Square, is a trial court of special jurisdiction, and provides an unparalleled opportunity for significant research and writing experience, observation of courtroom practice, and working closely with one or more justices for the duration of the clerkship. Land Court clerkships are particularly rewarding to those with interests in land use and real property law, and candidates who demonstrate such interests and experience are strongly encouraged to apply. Duties: Land use cases involving zoning and subdivision law comprise a substantial portion of the Land Court’s docket. The remainder of the Court’s docket includes cases involving title or boundary disputes, and other aspects of real property law. The Land Court’s jurisdiction extends to the entire Commonwealth. While the justices of the Land Court sit primarily in Boston, they also sit elsewhere in Massachusetts to conduct trials and motion sessions. Trials in the Land Court are without juries. Law clerks work closely with the justices on all aspects of the Court’s proceedings. Duties include attending and assisting with court sessions, performing legal research, preparing memoranda on cases and legal issues, and drafting decisions and orders. Topics of research include not only substantive questions of law, but also questions involving rules of civil procedure and evidentiary issues. Land Court law clerks emerge with a solid grounding in general civil courtroom practice. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Law Clerk: Juris Doctor degree from an accredited law school, as of the start of the clerkship. Excellent legal writing and communication skills. Excellent legal research and analytical skills, using both online and book resources. High professional and ethical standards. Proficiency in the use of personal computers, including word processing programs such as Microsoft Word, and legal research services such as Fastcase, Lexis, or Westlaw. Demonstrated ability to follow written and oral instructions. Demonstrated ability to manage, prioritize, and complete simultaneous assignments. Demonstrated ability to work well independently while maintaining productivity and demonstrating good judgment. Demonstrated ability to meet deadlines and otherwise complete assignments in a timely manner. Demonstrated ability to work well with others in a professional setting, including judges, managers, court staff, and other law clerks. Genuine commitment to serving the full term of the clerkship. Massachusetts residency is not required at the time of application, but law clerks must reside in Massachusetts at the commencement and throughout the duration of the clerkship. Additional preferred qualifications include: Membership in the Massachusetts Bar. Substantial legal research and writing experience, including prior experience as a judicial intern, volunteer, fellow or clerk for a state or federal court;or other legal experience in the fields of real estate and land use. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Data Analyst - Office of Jury Commissioner Pay Grade: Grade 15 Starting Pay: $68,235.13 Departmental Mission Statement: The core mission of the Office of Jury Commissioner (OJC) is to provide randomly-selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts. ORGANIZATIONAL PROFILE : http://www.mass.gov/courts/jury/index2.htm Notes: Position Summary: Working within the Office of Jury Commissioner, the Data Analyst coordinates the collection and analysis of organizational data for use in process analysis and optimization. Presents findings in regular reports and presentations for use in leadership decision-making. Conducts research, as needed, and applies data to design new standards for optimizing efficiency of operations. Responds to customized requests for data compilation and analysis. Supervision Received: Works under the direction of the Network and Information Services Manager. Duties: Manages departmental data for reporting and quarterly metrics; Create and maintain dashboards highlighting key performance indicators; Collects, organizes, analyzes, writes, and distributes periodic data reports; Produces regularly distributed standard internal and external statistical reports quarterly and annually; Presents and distributes data findings to stakeholders as necessary; Reviews internal databases and external sources to complete statistical calculations; Builds out and prepares statewide statistical data reports on demand for information dissemination and other uses; Performs or assists with special projects and writes reports as requested; Performs research for specific programs and court initiatives; and Performs other duties as required. Job Competencies: Ethics and Values : Communicates and demonstrates the ethics and values of the Trial Court. Mission Driven : Employees are fully committed to fulfilling the Trial Court and associated Departmental missions. Professional Development : Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service : Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Applied Knowledge : Ability to communicate and present data and research findings such as graphs, tables, and technical briefs. Problem Solving : Ability to successfully address research issues, draw conclusions and make recommendations based on the research and policy analysis results. Commitment to Diversity : Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration : Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: Education and Experience : • Bachelor's Degree from an accredited college or university (statistics-oriented degree is preferred) • Two (2) years of related work experience • Equivalent combinations of education and experience will be considered for meeting minimum qualifications Knowledge, Skills, and Abilities : • Jury and court system processes and procedures preferred, but not required • Data analysis and related mathematical and statistical principles • Research design methodology • Systems operational procedures, including planning, management, and data analysis techniques • Excel and other statistical reporting software • PowerPoint • Familiarity with programs such as Oracle and Tableau preferred, but not required • Attention to detail • Organization and prioritization • Complex problem solving • Verbal and written communication, including technical writing and communication • Training • Public speaking • Assimilate statistical information, identify and analyze trends, and track large volumes of numerical data • Recognize data anomalies • Interact with the public • Communicate clearly and persuasively with top management • Handle multiple projects simultaneously • Set and meet deadlines Closing Date/Time: 2024-12-17
Sep 09, 2024
Full Time
Title: Data Analyst - Office of Jury Commissioner Pay Grade: Grade 15 Starting Pay: $68,235.13 Departmental Mission Statement: The core mission of the Office of Jury Commissioner (OJC) is to provide randomly-selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts. ORGANIZATIONAL PROFILE : http://www.mass.gov/courts/jury/index2.htm Notes: Position Summary: Working within the Office of Jury Commissioner, the Data Analyst coordinates the collection and analysis of organizational data for use in process analysis and optimization. Presents findings in regular reports and presentations for use in leadership decision-making. Conducts research, as needed, and applies data to design new standards for optimizing efficiency of operations. Responds to customized requests for data compilation and analysis. Supervision Received: Works under the direction of the Network and Information Services Manager. Duties: Manages departmental data for reporting and quarterly metrics; Create and maintain dashboards highlighting key performance indicators; Collects, organizes, analyzes, writes, and distributes periodic data reports; Produces regularly distributed standard internal and external statistical reports quarterly and annually; Presents and distributes data findings to stakeholders as necessary; Reviews internal databases and external sources to complete statistical calculations; Builds out and prepares statewide statistical data reports on demand for information dissemination and other uses; Performs or assists with special projects and writes reports as requested; Performs research for specific programs and court initiatives; and Performs other duties as required. Job Competencies: Ethics and Values : Communicates and demonstrates the ethics and values of the Trial Court. Mission Driven : Employees are fully committed to fulfilling the Trial Court and associated Departmental missions. Professional Development : Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording those opportunities to those they supervise as scheduling permits. Customer Service : Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Applied Knowledge : Ability to communicate and present data and research findings such as graphs, tables, and technical briefs. Problem Solving : Ability to successfully address research issues, draw conclusions and make recommendations based on the research and policy analysis results. Commitment to Diversity : Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Collaboration : Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: Education and Experience : • Bachelor's Degree from an accredited college or university (statistics-oriented degree is preferred) • Two (2) years of related work experience • Equivalent combinations of education and experience will be considered for meeting minimum qualifications Knowledge, Skills, and Abilities : • Jury and court system processes and procedures preferred, but not required • Data analysis and related mathematical and statistical principles • Research design methodology • Systems operational procedures, including planning, management, and data analysis techniques • Excel and other statistical reporting software • PowerPoint • Familiarity with programs such as Oracle and Tableau preferred, but not required • Attention to detail • Organization and prioritization • Complex problem solving • Verbal and written communication, including technical writing and communication • Training • Public speaking • Assimilate statistical information, identify and analyze trends, and track large volumes of numerical data • Recognize data anomalies • Interact with the public • Communicate clearly and persuasively with top management • Handle multiple projects simultaneously • Set and meet deadlines Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Telephone Scheduler - Office of Jury Commissioner Pay Grade: Grade 10 Starting Pay: $48,632.20 Departmental Mission Statement: The core mission of the Office of Jury Commissioner (OJC) is to provide randomly selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts. Notes: Employment is contingent upon passage of a criminal record check. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: Working within the Office of the Jury Commissioner (OJC), the Telephone Scheduler is responsible for answering or referring all telephone inquiries pertaining to juror service matters, using a centralized, automated on-line computer system. The Telephone Scheduler assists callers by providing information and assisting with any necessary adjustments to jurors' terms of service. The Telephone Scheduler assists other telephone schedulers and OJC personnel as needed and may assist with Legal Department calls and administrative projects. The position title above the entry level performs more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position title within this series consistent with the specifications of the higher-level position title. The position title reverts to the entry level when there is a vacancy. The OJC offers remote work and hybrid work schedules for all employees, in appropriate cases and subject to the needs of the office. This is a union position. Telephone Scheduler I - This is the entry level position title within this series. Employees are expected to perform the full range of entry level duties for this series. Telephone Scheduler II - This is the second level position title within this series. Employees are expected to perform higher level duties which require more knowledge of policies and procedures and to exercise more independent judgment. Duties: Telephone Scheduler I Duties : Working under the direction of the Call Room Supervisor and the supervision of the Operations Manager, the Telephone Scheduler I: Receives and responds to telephone and mail inquiries from jurors in a courteous, efficient, and professional manner. Implements scheduling and other changes on matters pertaining to juror service in response to telephone requests, using the computerized, on-line jury system. Implements changes on matters pertaining to juror service manually in response to mailed requests. Uses a web application to access OJC images to review archived document images. Reschedules or otherwise handles delinquent jurors in response to telephone and mail inquiries. Routes business phone calls to appropriate staff persons. Backs up Administrative Secretaries, Data Entry personnel, Operations Coordinator, and other OJC personnel as required. Assists with special projects as required. Performs related duties as required. Telephone Scheduler II Duties : Working under the direction of the Call Room Supervisor and the supervision of the Operations Manager, the Telephone Scheduler II: Evaluates requests for permanent disqualification and makes recommendations. Handles more difficult calls involving sensitive issues. Provides a variety of clerical and administrative assistance to other departments as necessary. Assists in the training of new employees and serves as a lead person, answering questions and providing technical advice. Performs special projects as required. Performs all of the duties of the lower level as required. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Understands, upholds, and communicates the Trial Court missions. Applied Knowledge Understands research, information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions. Problem Solving Ability to successfully address data issues, draw conclusions, and make recommendations. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Performance Measurement Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied economic and cultural backgrounds. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: Telephone Scheduler I Requirements : High School Diploma and Customer Service Experience preferably within a Call Center, or an equivalent combination of education and experience. Knowledge of and ability to use personal computers and basic software. Knowledge of and ability to use automated telephone equipment. Knowledge of grammar, spelling, and punctuation. Ability to communicate professionally and efficiently with members of the public, the Trial Court, and others. Excellent telephone etiquette. Telephone Scheduler II Requirements : Two years of experience as a Telephone Scheduler I Considerable knowledge of on-line system technology. Considerable knowledge of court and jury system policies and procedures. Demonstrated ability to provide excellent customer service and to respond to more difficult calls. Closing Date/Time: 2024-12-17
Sep 09, 2024
Full Time
Title: Telephone Scheduler - Office of Jury Commissioner Pay Grade: Grade 10 Starting Pay: $48,632.20 Departmental Mission Statement: The core mission of the Office of Jury Commissioner (OJC) is to provide randomly selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts. Notes: Employment is contingent upon passage of a criminal record check. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: Working within the Office of the Jury Commissioner (OJC), the Telephone Scheduler is responsible for answering or referring all telephone inquiries pertaining to juror service matters, using a centralized, automated on-line computer system. The Telephone Scheduler assists callers by providing information and assisting with any necessary adjustments to jurors' terms of service. The Telephone Scheduler assists other telephone schedulers and OJC personnel as needed and may assist with Legal Department calls and administrative projects. The position title above the entry level performs more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position title within this series consistent with the specifications of the higher-level position title. The position title reverts to the entry level when there is a vacancy. The OJC offers remote work and hybrid work schedules for all employees, in appropriate cases and subject to the needs of the office. This is a union position. Telephone Scheduler I - This is the entry level position title within this series. Employees are expected to perform the full range of entry level duties for this series. Telephone Scheduler II - This is the second level position title within this series. Employees are expected to perform higher level duties which require more knowledge of policies and procedures and to exercise more independent judgment. Duties: Telephone Scheduler I Duties : Working under the direction of the Call Room Supervisor and the supervision of the Operations Manager, the Telephone Scheduler I: Receives and responds to telephone and mail inquiries from jurors in a courteous, efficient, and professional manner. Implements scheduling and other changes on matters pertaining to juror service in response to telephone requests, using the computerized, on-line jury system. Implements changes on matters pertaining to juror service manually in response to mailed requests. Uses a web application to access OJC images to review archived document images. Reschedules or otherwise handles delinquent jurors in response to telephone and mail inquiries. Routes business phone calls to appropriate staff persons. Backs up Administrative Secretaries, Data Entry personnel, Operations Coordinator, and other OJC personnel as required. Assists with special projects as required. Performs related duties as required. Telephone Scheduler II Duties : Working under the direction of the Call Room Supervisor and the supervision of the Operations Manager, the Telephone Scheduler II: Evaluates requests for permanent disqualification and makes recommendations. Handles more difficult calls involving sensitive issues. Provides a variety of clerical and administrative assistance to other departments as necessary. Assists in the training of new employees and serves as a lead person, answering questions and providing technical advice. Performs special projects as required. Performs all of the duties of the lower level as required. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court. Mission Understands, upholds, and communicates the Trial Court missions. Applied Knowledge Understands research, information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions. Problem Solving Ability to successfully address data issues, draw conclusions, and make recommendations. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Performance Measurement Understands the value and importance of performance measures as a basis for both individual and departmental assessments. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied economic and cultural backgrounds. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: Telephone Scheduler I Requirements : High School Diploma and Customer Service Experience preferably within a Call Center, or an equivalent combination of education and experience. Knowledge of and ability to use personal computers and basic software. Knowledge of and ability to use automated telephone equipment. Knowledge of grammar, spelling, and punctuation. Ability to communicate professionally and efficiently with members of the public, the Trial Court, and others. Excellent telephone etiquette. Telephone Scheduler II Requirements : Two years of experience as a Telephone Scheduler I Considerable knowledge of on-line system technology. Considerable knowledge of court and jury system policies and procedures. Demonstrated ability to provide excellent customer service and to respond to more difficult calls. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Peabody, Massachusetts, United States
Title: Maintenance Technician - Peabody Pay Grade: Grade 9 Starting Pay: $ 45,943.50 Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. The hours for this position is 6:00am-2:00pm. Position Summary: This series is responsible for assisting in a range of skilled trades duties for both licensed and unlicensed trades. The duties focus on the application of complex materials and compounds consistent with general contracting work. Other duties include providing assistance in repairing, installing and testing various types of systems and equipment. A classification above the entry level requires the performance of increasingly more responsible and complex work which requires advanced skill and experience. Employees are appointed at the entry level and are eligible for reclassification to the higher grade within this series consistent with the requirements in the job description. The position title reverts to the entry level of this series when there is a vacancy. Supervision Received: Receives moderate supervision from the Facilities Supervisor in performing structured but not always routine work; Moderate judgment is required. Organizational Levels: Maintenance Technician I - This is the entry level position title within this series. Employees at this level are expected to perform minor repairs and improvements in a variety of trades under the direction of a building or maintenance supervisor. Maintenance Technician II - This is the second level position title within this series. Employees at this level are expected begin to develop a trade of expertise utilized by the Court Facilities Bureau and have the ability to work independently in the performance of standard maintenance and repairs. Duties: Maintenance Technician I Duties: The following list of major duties represents a composite list of typical duties performed by individuals in this position. Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division: Assists in servicing and replacing minor plumbing fixtures; Performs minor electrical work not requiring a licensed electrician such as replacing light bulbs and fuses; Assists in minor carpentry and repair work; Maintain machinery, equipment, and tools by cleaning, lubricating, greasing, and oiling, to ensure optimum working order; Applies paint, varnish, and stain to all types of surfaces in order to protect and beautify surfaces using appropriate tools and equipment; and Performs related duties as required. Maintenance Technician II Duties: Performs preventive maintenance and makes repairs to heating, ventilating, air conditioning equipment according to instructions such as replacing belts on motors, changing filters, bearings, etc; Maintains and makes routine repairs to electrically powered equipment and appliances according to instruction from senior technicians and equipment service manuals; Apply carpentry techniques and using carpentry tools to construct, alter, repair, and/or install walls, stairs, floors, ceiling, windows, doors, roofs, gutters, and locks; Perform structural repair, alterations, or improvement work such as preparing surfaces for plaster or cement work; studding, wiring, and plastering walls. Install glass in doors and windows; All duties covered under Maintenance Technician I; and Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. Problem Solving Accurately assesses maintenance problems of a routine nature and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Maintenance Technician: Maintenance Technician I Requirements: A high school diploma or equivalent and at least one year of professional work experience performing general building repair and maintenance; Note: Graduation from a vocational school with a trade or technical concentration will serve as a substitute for the 1 year of required work experience; Knowledge in a variety of trade areas common to the field of building maintenance; Knowledge of the use and operation of hand tools, power tools, and equipment; Ability to lift and carry heavy objects; Ability to climb and work on scaffolds and ladders; Physical stamina and endurance; Additional Requirements for Maintenance Technician II: A minimum of two years’ experience working at the entry level; A demonstration of competence and expertise in an area of specialization consistent with licensed and unlicensed trades utilized by the Court Facilities Bureau; The acquisition of a trade or technical license where applicable is preferred; Ability to give direction and instruction to less senior staff; Closing Date/Time: 2024-12-17
Sep 07, 2024
Full Time
Title: Maintenance Technician - Peabody Pay Grade: Grade 9 Starting Pay: $ 45,943.50 Departmental Mission Statement: The Facilities Management and Capital Planning department provides for the management and maintenance of 62 state-owned courthouses, and 42 leased facilities located in ten counties of the Commonwealth. The Department is committed to administering effective property management, facility operations, facility renewal, and the delivery of quality customer service in support of the administration of justice throughout the Commonwealth. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. The hours for this position is 6:00am-2:00pm. Position Summary: This series is responsible for assisting in a range of skilled trades duties for both licensed and unlicensed trades. The duties focus on the application of complex materials and compounds consistent with general contracting work. Other duties include providing assistance in repairing, installing and testing various types of systems and equipment. A classification above the entry level requires the performance of increasingly more responsible and complex work which requires advanced skill and experience. Employees are appointed at the entry level and are eligible for reclassification to the higher grade within this series consistent with the requirements in the job description. The position title reverts to the entry level of this series when there is a vacancy. Supervision Received: Receives moderate supervision from the Facilities Supervisor in performing structured but not always routine work; Moderate judgment is required. Organizational Levels: Maintenance Technician I - This is the entry level position title within this series. Employees at this level are expected to perform minor repairs and improvements in a variety of trades under the direction of a building or maintenance supervisor. Maintenance Technician II - This is the second level position title within this series. Employees at this level are expected begin to develop a trade of expertise utilized by the Court Facilities Bureau and have the ability to work independently in the performance of standard maintenance and repairs. Duties: Maintenance Technician I Duties: The following list of major duties represents a composite list of typical duties performed by individuals in this position. Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division: Assists in servicing and replacing minor plumbing fixtures; Performs minor electrical work not requiring a licensed electrician such as replacing light bulbs and fuses; Assists in minor carpentry and repair work; Maintain machinery, equipment, and tools by cleaning, lubricating, greasing, and oiling, to ensure optimum working order; Applies paint, varnish, and stain to all types of surfaces in order to protect and beautify surfaces using appropriate tools and equipment; and Performs related duties as required. Maintenance Technician II Duties: Performs preventive maintenance and makes repairs to heating, ventilating, air conditioning equipment according to instructions such as replacing belts on motors, changing filters, bearings, etc; Maintains and makes routine repairs to electrically powered equipment and appliances according to instruction from senior technicians and equipment service manuals; Apply carpentry techniques and using carpentry tools to construct, alter, repair, and/or install walls, stairs, floors, ceiling, windows, doors, roofs, gutters, and locks; Perform structural repair, alterations, or improvement work such as preparing surfaces for plaster or cement work; studding, wiring, and plastering walls. Install glass in doors and windows; All duties covered under Maintenance Technician I; and Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. Problem Solving Accurately assesses maintenance problems of a routine nature and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Maintenance Technician: Maintenance Technician I Requirements: A high school diploma or equivalent and at least one year of professional work experience performing general building repair and maintenance; Note: Graduation from a vocational school with a trade or technical concentration will serve as a substitute for the 1 year of required work experience; Knowledge in a variety of trade areas common to the field of building maintenance; Knowledge of the use and operation of hand tools, power tools, and equipment; Ability to lift and carry heavy objects; Ability to climb and work on scaffolds and ladders; Physical stamina and endurance; Additional Requirements for Maintenance Technician II: A minimum of two years’ experience working at the entry level; A demonstration of competence and expertise in an area of specialization consistent with licensed and unlicensed trades utilized by the Court Facilities Bureau; The acquisition of a trade or technical license where applicable is preferred; Ability to give direction and instruction to less senior staff; Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Field Support Technician - JISD Pay Grade:Grade 17 Starting Pay: $ 79,771.83 Departmental Mission Statement: Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity and continuous improvement. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. First consideration will be given to those applicants that apply within the first 14days. This position will be responsible for providing technical support throughout the Commonwealth of Massachusetts and reports out of the Boston office. Successful candidates will need to travel to court locations using a court-provided vehicle on regular basis. Position Summary: As a staff member of the Judicial Information Services Department (JISD) of the Trial Court, the Field Support Technician has the responsibility for providing on-site technical support to judges, court staff, and others in resolving user problems or issues. The Field Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management. Supervision Received: Reports to the JIS Deputy Director for Support Services or that person's management designee and receives direction in performing duties in accordance with established guidelines Duties: • Installs, configures, and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments. • Installs, assembles, and configures computers, monitors, network infrastructure and peripherals, such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required. • Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. • Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. • Assists in instructing Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets, and database management; provides instruction or written documentation where required. • Assists with the planning, design, research, and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. • Works with the Fiscal Department to assist in effective Information Technology asset management. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Judicial Branch. Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge Understands information services operations, computer hardware and software, with some understanding of the various court departments and divisions. Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses workplace problems in TCIS and recommends and facilitates appropriate solutions. Minimum Requirements: These are the minimum requirements necessary to be considered for the position of Field Support Technician: Education and Experience: • Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance, and repair experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. • Knowledge of: Computer hardware, software, and peripherals such as PC's, laptops, tablets, mobile devices, servers, cabling, network systems, and printers; procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware, and peripherals; principles, practices, hardware, and software related to the establishment and maintenance of LAN's and WAN's and techniques for explaining technical concepts and procedures to non-technical users. • Skill in: Installing, configuring and upgrading operations systems and software, using primarily standard financial, business and administrative application practices; installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware; troubleshooting and solving hardware and software problems; instructing users on new or upgraded computer applications and hardware; using initiative and independent judgment within established guidelines and procedures; imaging software such as Ghost; organizing own work, setting priorities and meeting critical time deadlines; and, communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information. • Ability to analyze technical problems and to develop feasible solutions; • Must be able to physically lift and move computers, printers, and associated hardware. Closing Date/Time: 2024-12-17
Sep 07, 2024
Full Time
Title: Field Support Technician - JISD Pay Grade:Grade 17 Starting Pay: $ 79,771.83 Departmental Mission Statement: Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity and continuous improvement. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. First consideration will be given to those applicants that apply within the first 14days. This position will be responsible for providing technical support throughout the Commonwealth of Massachusetts and reports out of the Boston office. Successful candidates will need to travel to court locations using a court-provided vehicle on regular basis. Position Summary: As a staff member of the Judicial Information Services Department (JISD) of the Trial Court, the Field Support Technician has the responsibility for providing on-site technical support to judges, court staff, and others in resolving user problems or issues. The Field Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management. Supervision Received: Reports to the JIS Deputy Director for Support Services or that person's management designee and receives direction in performing duties in accordance with established guidelines Duties: • Installs, configures, and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments. • Installs, assembles, and configures computers, monitors, network infrastructure and peripherals, such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required. • Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. • Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. • Assists in instructing Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets, and database management; provides instruction or written documentation where required. • Assists with the planning, design, research, and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. • Works with the Fiscal Department to assist in effective Information Technology asset management. Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Judicial Branch. Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions. Applied Knowledge Understands information services operations, computer hardware and software, with some understanding of the various court departments and divisions. Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds. Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Problem Solving Accurately assesses workplace problems in TCIS and recommends and facilitates appropriate solutions. Minimum Requirements: These are the minimum requirements necessary to be considered for the position of Field Support Technician: Education and Experience: • Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance, and repair experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. • Knowledge of: Computer hardware, software, and peripherals such as PC's, laptops, tablets, mobile devices, servers, cabling, network systems, and printers; procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware, and peripherals; principles, practices, hardware, and software related to the establishment and maintenance of LAN's and WAN's and techniques for explaining technical concepts and procedures to non-technical users. • Skill in: Installing, configuring and upgrading operations systems and software, using primarily standard financial, business and administrative application practices; installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware; troubleshooting and solving hardware and software problems; instructing users on new or upgraded computer applications and hardware; using initiative and independent judgment within established guidelines and procedures; imaging software such as Ghost; organizing own work, setting priorities and meeting critical time deadlines; and, communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information. • Ability to analyze technical problems and to develop feasible solutions; • Must be able to physically lift and move computers, printers, and associated hardware. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Salem, Massachusetts, United States
Title: Senior Maintenance Technician- Salem Pay Grade: Grade 13 Starting Pay: $54,593.18/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: Candidate must be licensed as an Electrician, HVAC or a Plumber. The hours for this position is 6am-2pm. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. This position may have occasional travel. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing the full range of skilled trade position duties for both licensed and unlicensed trades. Typical duties include repairing, installing and testing various types of systems and equipment. These positions may also frequently include the application of complex materials and compounds consistent with general contracting work. The title above the entry level requires the performance of increasingly more responsible and varied work which requires advanced skill and experience with regard to the various licensed and unlicensed trades. Employees are appointed at the entry level position title and are eligible for reclassification to a higher level position within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level of this series when there is a vacancy. SUPERVISION RECEIVED: Reports to a Facilities Supervisor performing structured but not always routine work; Moderate judgment is required. Senior Maintenance Tech I (13) - This is the entry level position within this series. Employees at this level are expected to perform plumbing, electrical, carpentry, HVAC, painting, and other trades and technical work in their area of expertise. Employees are expected to have an established area specialization developed through training and experience and can work independently. Senior Maintenance Tech II (14) - This is the second level within the series. These employees are generally involved in projects of a larger scope and complexity consistent with experience and training. The Senior Maintenance Tech II engages in more complex project assignments and has a higher degree of contact with court officials. Senior Maintenance Tech IIs take lead roles in the completion of projects. Employees are required to work a minimum of three years as a Senior Maintenance Tech I before being eligible to reclassify to the higher level. Senior Maintenance Tech II positions also require the employee to hold a trade or technical license if applicable in their area of specialization prior to applying for reclassification. Senior Maintenance Technician Duties: The following list of major duties represents a composite list of typical duties performed by individuals in various areas of specialization. Specific duties performed by an incumbent will vary depending upon the Division, designated assignment, and level of the employee. All positions may perform related duties as required. Carpenter Maintains buildings and related structures applying carpentry techniques and using carpentry tools to construct, alter, repair and/or install walls, stairs, floors, ceilings, windows, doors, roofs, gutters, locks, air-conditioners, handicapped chair rails and ramps, shelving, etc. Inspect buildings needing carpentry repair or alterations, estimates job duration and the cost and/or quantities of labor and materials needed to complete the job. Interprets and/or draws up sketches, patterns, blueprints, instructions and/or layouts of work to be done. Perform structural repair, alteration or improvement work such as lowering ceilings and paneling rooms; preparing surfaces for plaster or cement work; studding, wiring and plastering walls and cracks in floors or around windows; taping joints on sheetrock; and pre-cementing and/or replacing formica tops. Confers with various department heads or managers regarding handling of emergencies, the feasibility of performing repair or alterations and the scheduling of work. Performs related work such as framing pictures; making window and door screens; drilling holes in signs; ordering materials and supplies and cleaning; and sharpening and tempering various tools and equipment. Electrician Tests, repairs, installs and /or maintains various types of electrical systems and equipment by operating the appropriate equipment and tools to ensure proper maintenance and functioning of necessary equipment. Troubleshoots electrical and related equipment using necessary electrical equipment and by reading schematics, diagrams and outlines to identify and correct operational problems. Maintain an adequate inventory of equipment and materials. Elevator Repairperson The following list of major duties represents a composite list of typical duties performed by individuals in this position. Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division. Inspects and tests elevators and related machinery to ensure that they meet legal operating requirements. Review plans and specifications for proposed installations or alterations of elevators and related machinery. Test elevators to ensure the receipt of certificates of inspections. Provide technical assistance by responding orally or in writing to inquiries. Perform periodic inspections in compliance with public safety requirements. Coordinates and schedules inspections with other agencies and contractors maintaining personal logs, compiles statistical data and represents the agency at hearing or meetings. HVAC Technician Installs, repairs, alters and maintains existing heating, venting and air conditioning (HVAC) equipment and systems. Troubleshoots HVAC equipment and systems. Run standard tests to determine whether finished work meets specifications. Inspect facility to determine the need for maintenance and repair to HVAC equipment. Establish priorities and make recommendations concerning work activities. Locksmith Install lock devices in doors, desks, office equipment and other units. Repairs and/or overhauls locking devices such as mortise, rim, key-in-the knob locks, dead bolt, office equipment, padlocks and emergency exit locks by repairing for replacing worn tumblers, springs or other parts of locking devices; by making alterations to locking mechanisms and units; and/or by replacing escutcheons and face plates on doors to change the size of existing holes to assure correct Fitchburg District Court. Repairs and/or installs locks containing dual locking capabilities by reworking locking devices designed to work in conjunction with other components and equipment to form a complete security or surveillance system. Changes lock combinations by inserting new or repaired tumblers into locks in order to increase security. Mason/Plasterer Lays brick, stone and cement blocks using a variety of hand and power tools such as brick or napping hammer, brick or shill saw, pick, chisel and hammer to build, alter, repair and /or maintain brick and/or concrete surfaces and structures such as sidewalks, partitions, floors, chimneys, etc. Plasters walls and ceilings. Prepare surfaces for plastering or cement work. Pours concrete in molds or forms to make slabs or blocks .Erects and dismantles scaffolding, riggings, and/or ladders. Reads instructions and interprets blueprints and sketches to determine work to be done. Repairs masonry and walls by patching with cement or plaster. Tape joints on sheetrock Perform related duties such as caulking and waterproofing cracks in walls and floors; coring holes through cement or marble floors; cleaning tools and equipment; laying-out cement or marble floors; cleaning tools and equipment; laying-out drop cloths; studding, wiring, and plastering door and window openings, etc. Order materials and supplies. Repair and maintain power tools to ensure proper operation. Painter Applies paints, varnish, and/or stains to all types of surfaces(e.g. wood, metal, plaster, etc.) In order to protect and beautify such surfaces using appropriate utensils and equipment such as paint spraying machines. Prepares surfaces for painting using appropriate tools, equipment and techniques. Selects the types and color of paints, varnish or stain and mixes, blends and prepares the same for proper color match. Erects, repairs, maintains and operates staging, and scaffolding following accepted safety practices in order to gain access to areas needing painting. Estimates length of time, cost and quantities of materials and manpower needed to complete a job. Operates, cleans and maintains hand and power tools, air compressors and painting equipment. Confers with supervisors and department heads regarding the scheduling of work, the handling of emergencies and the feasibility of installing painting equipment and materials in the area in order to ensure that needs of the agency are met expeditiously and at a convenient time. Prepares surfaces for plaster or cement work by taping joints on sheetrock, caulking and waterproofing walls and cracks in floors, etc. by using appropriate tools and equipment. Performs related duties such as preparing various reports; maintaining records and files; setting up signs and barricades; reading instructions on lay-outs; removing and replacing glass; drilling holes in signs; printing letters and signs; laying out drop cloths; and moving office furniture. Based on assignment, may operate road-line painting machines and sand blasting equipment. Read and/or interpret blueprints, sketches, instructions or layouts to understand work to be done. Plumber Install, repairs, and alters steam plumbing systems. Reads and interprets blueprints, sketches, instructions or layouts to understand construction work to be done. Schedules installation, maintenance, and/or repair work by conferring with supervisors and other department personnel to determine location of equipment and appropriate time to complete the project. Estimates length of time, cost of materials and manpower needed to develop a project budget. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. Problem Solving Accurately assesses maintenance problems of a routine nature and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Senior Maintenance Technician: A high school diploma or equivalent; and, the following required experience and abilities in one or more of the following skilled trades or areas of specialization: Carpenter: Must have at least four years of full-time experience in carpentry, woodworking or cabinet-making work or a combination of two years' experience and a diploma or certificate from a recognized trade, technical or vocational school at high school level. Knowledge of the principles and techniques of carpentry. Knowledge of the types of building structures. Knowledge of the types of material used in carpentry. Knowledge of the types and uses of safety and/or climbing equipment such as scaffolds, ladders, rigging, etc. Knowledge and skill in the types and uses of small hand held tools such as hammers, saws, screwdrivers, chisels, drills, etc. Knowledge and skill in the types and uses of tools used in carpentry bench work. Knowledge and skill in the types and uses of small measurement devices such as power saws, power drills, power hammers, etc. Electrician: Possession of a current and valid Massachusetts journeyman electrician's license issued by the Board of State Examiners of Electricians. Knowledge of state and local electrical codes. Knowledge of inspection techniques used in the electrical trade. Knowledge of safety practices and precautions observed in the electrical trade. Ability to follow oral and written instructions. Ability to perform arithmetical computations with speed and accuracy. Ability to climb and work from ladders and scaffolds. Elevator Repairperson: Possession of a current and valid License as an Maintenance Man and Repairman issued by the Massachusetts Dept. of Public Safety. Knowledge of the principles of operations of elevators, escalators, and hoisting systems. Knowledge of the methods followed in the repair and maintenance of elevators and related machinery. Knowledge of safety practices and procedures followed in connection with maintenance. Skill in the operation of freight and passenger elevators and related machinery. Ability to understand and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing elevators and related machinery. Ability to read and interpret such documents as technical and equipment operation manuals, plans, specifications, blueprints, etc. HVAC Technician: Possession of a current and valid Massachusetts journeyman license in a related field or an equivalent combination of education and experience. Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of HVAC systems. Experience in the use and operation of power tools and other equipment. Knowledge of the laws, rules, and regulations governing HVAC systems. Knowledge of state building codes. Ability to follow written and oral instructions. Ability to perform arithmetical computations with speed and accuracy. Locksmith: Must have at least four years of full-time experience in locksmithing work or a combination of one year experience and a diploma or certificate from a recognized trade, technical or vocational school at high school level. Knowledge of the methods and techniques used in installing and repair of lock or lock assemblies. Knowledge of the types and uses of small hand tools and uses of precision measuring equipment. Skill in the methods and techniques of making and cutting keys. Ability to exercise discretion in handling confidential information. Ability to maintain accurate records. Ability to follow written and oral instructions. Ability to read and interpret such documents as plans, specifications, blueprints, etc Mason/Plasterer: Must have at least (2) two years of full-time experience as stonemason, marble setter, bricklayer or plaster, or any combination of the required experience. A diploma or certificate from a recognized trade or vocational school, may be substituted for a maximum of one year of experience. Knowledge of standard practices, methods and techniques of masonry. Knowledge of the types and uses of materials used in masonry such as brick, stone, sand, etc. Knowledge of the types and uses of equipment used in masonry such as portable mixers, etc. Knowledge and skill in the types and uses of small hand tools used in masonry such as spades, chisels, trowels, etc. Knowledge of types of masonry bonds. Knowledge of types and uses of safety and/or climbing equipment such as scaffolds, ladders, rigging. Skills in the use of masonry equipment such as portable mixers. Ability to follow written instructions. Ability to read and interpret documents such as plans, blueprints, drawings, etc. Ability to climb and work from ladders and scaffolds. Painter: Must have at least three years of full-time experience in painting work or a combination of two year experience and a diploma or certificate from a recognized trade, technical or vocational school at high school level. Knowledge of the practices and techniques of painting. Knowledge of the types and uses of painting materials such as paint, varnishes, and stains. Knowledge of the types of finishes used in painting. Knowledge of the methods of preparation of wood, metal, glass, plaster, cement, and other materials and surfaces for painting. Knowledge of chemical solvents used to prepare surfaces for painting and cleanup. Ability to climb and work from ladders and scaffolds. Knowledge and skill in the types and uses of painting tools such as brushes, rollers, spray machine guns, etc. Knowledge and skill in the types and uses of small hand held tools and power tools such as chisels, drills, power saws, etc. Knowledge of the properties and characteristics of wood. Knowledge of the practices and techniques of mixing and matching paints. Knowledge of the types and uses of safety or climbing equipment used in painting such as scaffolds and ladders. Skill in applying paints and other finishes by brush, cloth, air gun, etc. Skill in using painting equipment such as hand and power-operated paint chippers, sand blasting equipment, etc. Plumber: Possession of a current and valid Massachusetts journeyman plumber's license issued by the Board of State Examiners of Plumbers and Gas Fitters. Knowledge of laws, rules, and regulations governing plumbing. Ability to follow oral and written instructions. Ability to lift and carry heavy objects. Physical stamina and endurance. Ability to maintain accurate records. Roofer: Must have at least two years of full-time experience in roofing work or a combination of one year experience and a diploma or certificate from a recognized trade, technical or vocational school at high school level. Knowledge of the types and uses of small measurement devices, hand held power tools, and equipment used in roofing. Knowledge of safety practices and procedures followed in roofing. Knowledge of the types and uses of materials used in roofing. Knowledge of the safety practices, methods and techniques of roofing. Skill in the use of small measurement devices, hand held power tools, and equipment used in roofing. Ability to climb and work from ladders and scaffold Closing Date/Time: 2024-12-17
Sep 07, 2024
Full Time
Title: Senior Maintenance Technician- Salem Pay Grade: Grade 13 Starting Pay: $54,593.18/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: Candidate must be licensed as an Electrician, HVAC or a Plumber. The hours for this position is 6am-2pm. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. This position may have occasional travel. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing the full range of skilled trade position duties for both licensed and unlicensed trades. Typical duties include repairing, installing and testing various types of systems and equipment. These positions may also frequently include the application of complex materials and compounds consistent with general contracting work. The title above the entry level requires the performance of increasingly more responsible and varied work which requires advanced skill and experience with regard to the various licensed and unlicensed trades. Employees are appointed at the entry level position title and are eligible for reclassification to a higher level position within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level of this series when there is a vacancy. SUPERVISION RECEIVED: Reports to a Facilities Supervisor performing structured but not always routine work; Moderate judgment is required. Senior Maintenance Tech I (13) - This is the entry level position within this series. Employees at this level are expected to perform plumbing, electrical, carpentry, HVAC, painting, and other trades and technical work in their area of expertise. Employees are expected to have an established area specialization developed through training and experience and can work independently. Senior Maintenance Tech II (14) - This is the second level within the series. These employees are generally involved in projects of a larger scope and complexity consistent with experience and training. The Senior Maintenance Tech II engages in more complex project assignments and has a higher degree of contact with court officials. Senior Maintenance Tech IIs take lead roles in the completion of projects. Employees are required to work a minimum of three years as a Senior Maintenance Tech I before being eligible to reclassify to the higher level. Senior Maintenance Tech II positions also require the employee to hold a trade or technical license if applicable in their area of specialization prior to applying for reclassification. Senior Maintenance Technician Duties: The following list of major duties represents a composite list of typical duties performed by individuals in various areas of specialization. Specific duties performed by an incumbent will vary depending upon the Division, designated assignment, and level of the employee. All positions may perform related duties as required. Carpenter Maintains buildings and related structures applying carpentry techniques and using carpentry tools to construct, alter, repair and/or install walls, stairs, floors, ceilings, windows, doors, roofs, gutters, locks, air-conditioners, handicapped chair rails and ramps, shelving, etc. Inspect buildings needing carpentry repair or alterations, estimates job duration and the cost and/or quantities of labor and materials needed to complete the job. Interprets and/or draws up sketches, patterns, blueprints, instructions and/or layouts of work to be done. Perform structural repair, alteration or improvement work such as lowering ceilings and paneling rooms; preparing surfaces for plaster or cement work; studding, wiring and plastering walls and cracks in floors or around windows; taping joints on sheetrock; and pre-cementing and/or replacing formica tops. Confers with various department heads or managers regarding handling of emergencies, the feasibility of performing repair or alterations and the scheduling of work. Performs related work such as framing pictures; making window and door screens; drilling holes in signs; ordering materials and supplies and cleaning; and sharpening and tempering various tools and equipment. Electrician Tests, repairs, installs and /or maintains various types of electrical systems and equipment by operating the appropriate equipment and tools to ensure proper maintenance and functioning of necessary equipment. Troubleshoots electrical and related equipment using necessary electrical equipment and by reading schematics, diagrams and outlines to identify and correct operational problems. Maintain an adequate inventory of equipment and materials. Elevator Repairperson The following list of major duties represents a composite list of typical duties performed by individuals in this position. Specific duties performed by an incumbent will vary depending upon the Division and the department within the Division. Inspects and tests elevators and related machinery to ensure that they meet legal operating requirements. Review plans and specifications for proposed installations or alterations of elevators and related machinery. Test elevators to ensure the receipt of certificates of inspections. Provide technical assistance by responding orally or in writing to inquiries. Perform periodic inspections in compliance with public safety requirements. Coordinates and schedules inspections with other agencies and contractors maintaining personal logs, compiles statistical data and represents the agency at hearing or meetings. HVAC Technician Installs, repairs, alters and maintains existing heating, venting and air conditioning (HVAC) equipment and systems. Troubleshoots HVAC equipment and systems. Run standard tests to determine whether finished work meets specifications. Inspect facility to determine the need for maintenance and repair to HVAC equipment. Establish priorities and make recommendations concerning work activities. Locksmith Install lock devices in doors, desks, office equipment and other units. Repairs and/or overhauls locking devices such as mortise, rim, key-in-the knob locks, dead bolt, office equipment, padlocks and emergency exit locks by repairing for replacing worn tumblers, springs or other parts of locking devices; by making alterations to locking mechanisms and units; and/or by replacing escutcheons and face plates on doors to change the size of existing holes to assure correct Fitchburg District Court. Repairs and/or installs locks containing dual locking capabilities by reworking locking devices designed to work in conjunction with other components and equipment to form a complete security or surveillance system. Changes lock combinations by inserting new or repaired tumblers into locks in order to increase security. Mason/Plasterer Lays brick, stone and cement blocks using a variety of hand and power tools such as brick or napping hammer, brick or shill saw, pick, chisel and hammer to build, alter, repair and /or maintain brick and/or concrete surfaces and structures such as sidewalks, partitions, floors, chimneys, etc. Plasters walls and ceilings. Prepare surfaces for plastering or cement work. Pours concrete in molds or forms to make slabs or blocks .Erects and dismantles scaffolding, riggings, and/or ladders. Reads instructions and interprets blueprints and sketches to determine work to be done. Repairs masonry and walls by patching with cement or plaster. Tape joints on sheetrock Perform related duties such as caulking and waterproofing cracks in walls and floors; coring holes through cement or marble floors; cleaning tools and equipment; laying-out cement or marble floors; cleaning tools and equipment; laying-out drop cloths; studding, wiring, and plastering door and window openings, etc. Order materials and supplies. Repair and maintain power tools to ensure proper operation. Painter Applies paints, varnish, and/or stains to all types of surfaces(e.g. wood, metal, plaster, etc.) In order to protect and beautify such surfaces using appropriate utensils and equipment such as paint spraying machines. Prepares surfaces for painting using appropriate tools, equipment and techniques. Selects the types and color of paints, varnish or stain and mixes, blends and prepares the same for proper color match. Erects, repairs, maintains and operates staging, and scaffolding following accepted safety practices in order to gain access to areas needing painting. Estimates length of time, cost and quantities of materials and manpower needed to complete a job. Operates, cleans and maintains hand and power tools, air compressors and painting equipment. Confers with supervisors and department heads regarding the scheduling of work, the handling of emergencies and the feasibility of installing painting equipment and materials in the area in order to ensure that needs of the agency are met expeditiously and at a convenient time. Prepares surfaces for plaster or cement work by taping joints on sheetrock, caulking and waterproofing walls and cracks in floors, etc. by using appropriate tools and equipment. Performs related duties such as preparing various reports; maintaining records and files; setting up signs and barricades; reading instructions on lay-outs; removing and replacing glass; drilling holes in signs; printing letters and signs; laying out drop cloths; and moving office furniture. Based on assignment, may operate road-line painting machines and sand blasting equipment. Read and/or interpret blueprints, sketches, instructions or layouts to understand work to be done. Plumber Install, repairs, and alters steam plumbing systems. Reads and interprets blueprints, sketches, instructions or layouts to understand construction work to be done. Schedules installation, maintenance, and/or repair work by conferring with supervisors and other department personnel to determine location of equipment and appropriate time to complete the project. Estimates length of time, cost of materials and manpower needed to develop a project budget. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. Problem Solving Accurately assesses maintenance problems of a routine nature and initiates corrective action. Continuous Learning Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Customer Service Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. Collaboration Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Senior Maintenance Technician: A high school diploma or equivalent; and, the following required experience and abilities in one or more of the following skilled trades or areas of specialization: Carpenter: Must have at least four years of full-time experience in carpentry, woodworking or cabinet-making work or a combination of two years' experience and a diploma or certificate from a recognized trade, technical or vocational school at high school level. Knowledge of the principles and techniques of carpentry. Knowledge of the types of building structures. Knowledge of the types of material used in carpentry. Knowledge of the types and uses of safety and/or climbing equipment such as scaffolds, ladders, rigging, etc. Knowledge and skill in the types and uses of small hand held tools such as hammers, saws, screwdrivers, chisels, drills, etc. Knowledge and skill in the types and uses of tools used in carpentry bench work. Knowledge and skill in the types and uses of small measurement devices such as power saws, power drills, power hammers, etc. Electrician: Possession of a current and valid Massachusetts journeyman electrician's license issued by the Board of State Examiners of Electricians. Knowledge of state and local electrical codes. Knowledge of inspection techniques used in the electrical trade. Knowledge of safety practices and precautions observed in the electrical trade. Ability to follow oral and written instructions. Ability to perform arithmetical computations with speed and accuracy. Ability to climb and work from ladders and scaffolds. Elevator Repairperson: Possession of a current and valid License as an Maintenance Man and Repairman issued by the Massachusetts Dept. of Public Safety. Knowledge of the principles of operations of elevators, escalators, and hoisting systems. Knowledge of the methods followed in the repair and maintenance of elevators and related machinery. Knowledge of safety practices and procedures followed in connection with maintenance. Skill in the operation of freight and passenger elevators and related machinery. Ability to understand and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing elevators and related machinery. Ability to read and interpret such documents as technical and equipment operation manuals, plans, specifications, blueprints, etc. HVAC Technician: Possession of a current and valid Massachusetts journeyman license in a related field or an equivalent combination of education and experience. Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of HVAC systems. Experience in the use and operation of power tools and other equipment. Knowledge of the laws, rules, and regulations governing HVAC systems. Knowledge of state building codes. Ability to follow written and oral instructions. Ability to perform arithmetical computations with speed and accuracy. Locksmith: Must have at least four years of full-time experience in locksmithing work or a combination of one year experience and a diploma or certificate from a recognized trade, technical or vocational school at high school level. Knowledge of the methods and techniques used in installing and repair of lock or lock assemblies. Knowledge of the types and uses of small hand tools and uses of precision measuring equipment. Skill in the methods and techniques of making and cutting keys. Ability to exercise discretion in handling confidential information. Ability to maintain accurate records. Ability to follow written and oral instructions. Ability to read and interpret such documents as plans, specifications, blueprints, etc Mason/Plasterer: Must have at least (2) two years of full-time experience as stonemason, marble setter, bricklayer or plaster, or any combination of the required experience. A diploma or certificate from a recognized trade or vocational school, may be substituted for a maximum of one year of experience. Knowledge of standard practices, methods and techniques of masonry. Knowledge of the types and uses of materials used in masonry such as brick, stone, sand, etc. Knowledge of the types and uses of equipment used in masonry such as portable mixers, etc. Knowledge and skill in the types and uses of small hand tools used in masonry such as spades, chisels, trowels, etc. Knowledge of types of masonry bonds. Knowledge of types and uses of safety and/or climbing equipment such as scaffolds, ladders, rigging. Skills in the use of masonry equipment such as portable mixers. Ability to follow written instructions. Ability to read and interpret documents such as plans, blueprints, drawings, etc. Ability to climb and work from ladders and scaffolds. Painter: Must have at least three years of full-time experience in painting work or a combination of two year experience and a diploma or certificate from a recognized trade, technical or vocational school at high school level. Knowledge of the practices and techniques of painting. Knowledge of the types and uses of painting materials such as paint, varnishes, and stains. Knowledge of the types of finishes used in painting. Knowledge of the methods of preparation of wood, metal, glass, plaster, cement, and other materials and surfaces for painting. Knowledge of chemical solvents used to prepare surfaces for painting and cleanup. Ability to climb and work from ladders and scaffolds. Knowledge and skill in the types and uses of painting tools such as brushes, rollers, spray machine guns, etc. Knowledge and skill in the types and uses of small hand held tools and power tools such as chisels, drills, power saws, etc. Knowledge of the properties and characteristics of wood. Knowledge of the practices and techniques of mixing and matching paints. Knowledge of the types and uses of safety or climbing equipment used in painting such as scaffolds and ladders. Skill in applying paints and other finishes by brush, cloth, air gun, etc. Skill in using painting equipment such as hand and power-operated paint chippers, sand blasting equipment, etc. Plumber: Possession of a current and valid Massachusetts journeyman plumber's license issued by the Board of State Examiners of Plumbers and Gas Fitters. Knowledge of laws, rules, and regulations governing plumbing. Ability to follow oral and written instructions. Ability to lift and carry heavy objects. Physical stamina and endurance. Ability to maintain accurate records. Roofer: Must have at least two years of full-time experience in roofing work or a combination of one year experience and a diploma or certificate from a recognized trade, technical or vocational school at high school level. Knowledge of the types and uses of small measurement devices, hand held power tools, and equipment used in roofing. Knowledge of safety practices and procedures followed in roofing. Knowledge of the types and uses of materials used in roofing. Knowledge of the safety practices, methods and techniques of roofing. Skill in the use of small measurement devices, hand held power tools, and equipment used in roofing. Ability to climb and work from ladders and scaffold Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Barnstable, Massachusetts, United States
Title: Law Library Assistant (Barnstable) Pay Grade: Grade 13 Starting Pay: $59,047.98 Departmental Mission Statement: The Court Services and Law Libraries Department is responsible for providing key court services to support the administration of justice and advance access to justice in the Trial Court. These services include the Court Service Centers, the Trial Court Law Libraries, and the Judicial Response System. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT LAW LIBRARIES: The Trial Court Law Library System provides timely, efficient access to current and historical law-related information in an impartial and respectful manner to anyone in need of legal information. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/case-legal-res/law-lib/ Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: Major duties are performed under the direction of the Head Law Librarian and include processing incoming library materials, preparing fiscal documents, providing general and legal information, and implementing circulation and interlibrary loan policies. The Law Library Assistant assists the Head Law Librarian in system-wide activities such as long range planning, electronic library services, and special projects, and may be assigned by the Law Library Department to perform Law Library Assistant duties in other libraries as needed. In the absence of the Head Law Librarian and other law library staff, maintains the day-to-day operation of the law library. Law Library Assistant I: This is the entry level position title within the series. Employees are expected to perform the full range of entry level duties and to train for the higher level (Law Library Assistant II) Law Library Assistant II - This is the second level position title within this series. Employees at this second level are expected to perform more advanced duties which require more knowledge of policies and procedures and the exercise of more independent judgment. S upervision Received: Reports to and receives work assignments and supervision from the Head Law Librarian. In the absence of a Head Law Librarian, the Law Library Assistant may receive direction from another Head Law Librarian, Circuit Law Librarian or Manager of Law Libraries in keeping with the library local policies and procedures. Duties: Law Library Assistant I Duties: • Processes incoming library materials for supplementation, maintains circulation records including the database of borrowers, and processes overdue notices using an integrated library system; • Files loose-leaf services, advance sheets, periodicals, and supplements; • Removes appropriate material and arranges disposition according to library policy; shelves materials; • Processes invoices, communicates with vendors about account problems, and maintains accounting records including budgetary spreadsheet; • Provides reference and information services to those seeking legal information by responding to questions in person, by telephone or through e-reference; locating and retrieving materials; performing simple bibliographic searches; and filling interlibrary loan requests; • Participates in basic e-reference services; • Maintains and operates library equipment including computer networks, microform machines, copiers, scanners and fax machines; • Prepares current and historical material for binding; • In the absence of the Head Law Librarian or a Law Librarian, maintains the day-to-day operation of the law library; • Performs related duties as required. Law Library Assistant II Duties: • Performs advanced legal reference duties including participating in document delivery and filling common e-reference requests; • Trains staff in aspects of library operations; • Performs routine cataloging functions; • Makes recommendations to the Head Law Librarian on the development of the library, collection and operational procedures; • Develops and maintains databases and troubleshoots the computer network and Internet access; updates and installs new software on computers; • Works with other librarians and staff on system-wide projects and committees; • Maintains the ability to perform Law Library Assistant I duties in at least one other Trial Court Law Library; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court and Trial Court Law Libraries as demonstrated in the American Association of Law Libraries Ethical Principals. ( http://www.aallnet.org/main-menu/Leadership-Governance/policies/PublicPolicies/policy-ethics.html) Mission Understands, upholds, and communicates the missions of the Trial Court, Support Services Department, and the Trial Court Law Libraries. Applied Knowledge Demonstrates core competencies in the areas of reference and client services, information technology, cataloging and fiscal. Problem Solving Accurately assesses workplace problems in the Trial Court, the Trial Court Law Libraries and a specific law library and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Court employees and the public whether in person, on the telephone or in an electronic environment. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, contributing to a work environment that focuses on shared departmental goals and maintaining effective working relationships. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Conducts oneself in a courteous and professional manner towards everyone using the services of the Trial Court Law Libraries. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development and actively pursues continuing education. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Law Library Assistant: Law Library Assistant I Requirements: • Bachelor’s degree AND one (1) year of full-time experience as a paid paralegal OR one (1) year of full-time paid clerical experience in a law library OR an equivalent combination of education and experience; • Strong interpersonal skills and the ability to deal effectively and respectfully with people; • Knowledge of procedures, interlibrary cooperation, and the types of resources and services available to librarians and library users; • Ability to use computer applications, such as MS Office spreadsheets, text editing and publisher programs; • Ability to perform Trial Court fiscal procedures in accordance with MMARS accounting System; • Ability to understand and implement all policies and procedures of the Trial Court Law Libraries; • Ability to gather, analyze and report information; • Ability to reach with hands and arms, bend, crouch, lift materials weighing up to 30 pounds and climb stairs; • Ability to communicate effectively in both oral and written form; • Ability to travel to multiple library locations. Law Library Assistant II Requirements: • A minimum of three years of experience as a Law Library Assistant I; • Demonstrated ability to perform advanced legal reference; • Comprehensive knowledge of library policies and procedures; • Comprehensive knowledge of the Trial Court including its organizational structure and administrative policies; • Comprehensive knowledge of software applications and reference techniques including e-reference; • Demonstrated ability to work on system wide projects; • Demonstrated ability to work in more than one Trial Court Law Library. Closing Date/Time: 2024-12-17
Sep 06, 2024
Full Time
Title: Law Library Assistant (Barnstable) Pay Grade: Grade 13 Starting Pay: $59,047.98 Departmental Mission Statement: The Court Services and Law Libraries Department is responsible for providing key court services to support the administration of justice and advance access to justice in the Trial Court. These services include the Court Service Centers, the Trial Court Law Libraries, and the Judicial Response System. MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT LAW LIBRARIES: The Trial Court Law Library System provides timely, efficient access to current and historical law-related information in an impartial and respectful manner to anyone in need of legal information. ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/case-legal-res/law-lib/ Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: Major duties are performed under the direction of the Head Law Librarian and include processing incoming library materials, preparing fiscal documents, providing general and legal information, and implementing circulation and interlibrary loan policies. The Law Library Assistant assists the Head Law Librarian in system-wide activities such as long range planning, electronic library services, and special projects, and may be assigned by the Law Library Department to perform Law Library Assistant duties in other libraries as needed. In the absence of the Head Law Librarian and other law library staff, maintains the day-to-day operation of the law library. Law Library Assistant I: This is the entry level position title within the series. Employees are expected to perform the full range of entry level duties and to train for the higher level (Law Library Assistant II) Law Library Assistant II - This is the second level position title within this series. Employees at this second level are expected to perform more advanced duties which require more knowledge of policies and procedures and the exercise of more independent judgment. S upervision Received: Reports to and receives work assignments and supervision from the Head Law Librarian. In the absence of a Head Law Librarian, the Law Library Assistant may receive direction from another Head Law Librarian, Circuit Law Librarian or Manager of Law Libraries in keeping with the library local policies and procedures. Duties: Law Library Assistant I Duties: • Processes incoming library materials for supplementation, maintains circulation records including the database of borrowers, and processes overdue notices using an integrated library system; • Files loose-leaf services, advance sheets, periodicals, and supplements; • Removes appropriate material and arranges disposition according to library policy; shelves materials; • Processes invoices, communicates with vendors about account problems, and maintains accounting records including budgetary spreadsheet; • Provides reference and information services to those seeking legal information by responding to questions in person, by telephone or through e-reference; locating and retrieving materials; performing simple bibliographic searches; and filling interlibrary loan requests; • Participates in basic e-reference services; • Maintains and operates library equipment including computer networks, microform machines, copiers, scanners and fax machines; • Prepares current and historical material for binding; • In the absence of the Head Law Librarian or a Law Librarian, maintains the day-to-day operation of the law library; • Performs related duties as required. Law Library Assistant II Duties: • Performs advanced legal reference duties including participating in document delivery and filling common e-reference requests; • Trains staff in aspects of library operations; • Performs routine cataloging functions; • Makes recommendations to the Head Law Librarian on the development of the library, collection and operational procedures; • Develops and maintains databases and troubleshoots the computer network and Internet access; updates and installs new software on computers; • Works with other librarians and staff on system-wide projects and committees; • Maintains the ability to perform Law Library Assistant I duties in at least one other Trial Court Law Library; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court and Trial Court Law Libraries as demonstrated in the American Association of Law Libraries Ethical Principals. ( http://www.aallnet.org/main-menu/Leadership-Governance/policies/PublicPolicies/policy-ethics.html) Mission Understands, upholds, and communicates the missions of the Trial Court, Support Services Department, and the Trial Court Law Libraries. Applied Knowledge Demonstrates core competencies in the areas of reference and client services, information technology, cataloging and fiscal. Problem Solving Accurately assesses workplace problems in the Trial Court, the Trial Court Law Libraries and a specific law library and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Court employees and the public whether in person, on the telephone or in an electronic environment. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, contributing to a work environment that focuses on shared departmental goals and maintaining effective working relationships. Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Conducts oneself in a courteous and professional manner towards everyone using the services of the Trial Court Law Libraries. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development and actively pursues continuing education. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Law Library Assistant: Law Library Assistant I Requirements: • Bachelor’s degree AND one (1) year of full-time experience as a paid paralegal OR one (1) year of full-time paid clerical experience in a law library OR an equivalent combination of education and experience; • Strong interpersonal skills and the ability to deal effectively and respectfully with people; • Knowledge of procedures, interlibrary cooperation, and the types of resources and services available to librarians and library users; • Ability to use computer applications, such as MS Office spreadsheets, text editing and publisher programs; • Ability to perform Trial Court fiscal procedures in accordance with MMARS accounting System; • Ability to understand and implement all policies and procedures of the Trial Court Law Libraries; • Ability to gather, analyze and report information; • Ability to reach with hands and arms, bend, crouch, lift materials weighing up to 30 pounds and climb stairs; • Ability to communicate effectively in both oral and written form; • Ability to travel to multiple library locations. Law Library Assistant II Requirements: • A minimum of three years of experience as a Law Library Assistant I; • Demonstrated ability to perform advanced legal reference; • Comprehensive knowledge of library policies and procedures; • Comprehensive knowledge of the Trial Court including its organizational structure and administrative policies; • Comprehensive knowledge of software applications and reference techniques including e-reference; • Demonstrated ability to work on system wide projects; • Demonstrated ability to work in more than one Trial Court Law Library. Closing Date/Time: 2024-12-17
MASSACHUSETTS TRIAL COURT
Nantucket, Massachusetts, United States
WE ARE HIRING PER DIEM COURT OFFICERS! Daily rate: $275.00 Hours: 8:30am-4:30pm The Massachusetts Trial Court is seeking Per Diem Court officers to support the following location; Nantucket District Court If you have any questions please email or call our Regional Director of Security, Gerard Fahey at: EMAIL: gerard.fahey@jud.state.ma.us, SUBJECT: Per Diem Court Officer Phone: 508-375-6834 Closing Date/Time: 2024-12-17
Sep 06, 2024
Full Time
WE ARE HIRING PER DIEM COURT OFFICERS! Daily rate: $275.00 Hours: 8:30am-4:30pm The Massachusetts Trial Court is seeking Per Diem Court officers to support the following location; Nantucket District Court If you have any questions please email or call our Regional Director of Security, Gerard Fahey at: EMAIL: gerard.fahey@jud.state.ma.us, SUBJECT: Per Diem Court Officer Phone: 508-375-6834 Closing Date/Time: 2024-12-17
