What You'll Be DoingThe Mail & Courier Services Specialist manages and operates the GSA Mail Center. This position oversees and directs the pick-up, receipt, sorting and delivering of interoffice mail, United States Postal Service (USPS) mail, medical records, lab samples, library books and other related mail items from commercial couriers and carriers.
Essential Job Duties:
- Manages the mail courier and processing contract
- Directs contract employees daily operations
- Ensures contracted workers are performing duties, which include processing and sorting mail, accurately applying postage to all outgoing US Mail, accurately processing and tracking Certified Mail, delivering mail to all mail stops according to the approved schedule
- Maintains continuity of service delivery
- Ensures the process is on time, accurate and handled with a high standard of customer service excellence
- Handles customer concerns and solves issues concerning mail services
- Prepares reports and maintains fiscal controls and accountability for all postage funds (approximately $5400,000/year)
- Maintains sufficient funds on mail meter and postage account
- Ensures chargeback codes for mail courier costs are accurate and updated in a timely manner
- Submits monthly chargebacks reports to Wake County Finance
- Processes all invoices for payment and submits requisition requests for postage
- Provides backup to the GSA Warehouse and Request Center.
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.
Other job responsibilities may include providing assistance in response to adverse weather events and emergency response operations; cleaning and restoring county properties after damage due to natural events, civil protests, or other unplanned events.
NOTE: A criminal background and credit check will be conducted.
About Our TeamGeneral Services Administration (GSA) manages Wake County owned and leased facilities, the Wake County fleet, provides criminal justice support, and supports a number of General Government business units. GSA is dedicated to ensuring safe, productive work environments and safe, reliable vehicles for our customers.
The Basics (Required Education and Experience) - High school diploma or GED
- Three years of job-related experience
- A valid driver's license and a "safe" driving record
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - 4 Years Mail center, processing and contract administrator experience and familiarity with United States Postal Service Regulations
- Forklift Operator Certification (or the ability to obtain in 1 year)
How Will We Know You're 'The One'? - Strong interpersonal skills with the ability to develop and maintain cooperative working relationships with others
- Ability to manage and supervise contractors
- Knowledge of United States Postal Service Regulations
- Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy
- Strong organizational skills to insure adequate tracking systems are utilized to maintain and track all required information
- Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures
- Ability to use computers and software applications to record time and material expenses
- Knowledgeable in work place safety practices and PPE to conform with OSHA requirements
About This PositionLocation: General Services Center Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 7:00am - 4:00pm
Hiring Range: 23.94 - 32.32
Market Range: 23.94 - 40.70
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 9/23/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
