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Job Description
Application Process
This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Thursday, September 26, 2024.
In your cover letter, please share how you prioritize your workload when there are competing priorities, and customer service is one of the priorities.
Please review the position description listed above for full scope of responsibilities and qualifications.
Job Summary
Reporting to the Director of the Seawolf Service Center (SSC), the Seawolf Service Specialist is responsible for providing a variety of complex administrative and technical services in support of the campus community. The services involve application of a wide range of regulations, policies, and procedures, as well as a number of complex computer software systems. The Seawolf Service Specialist assesses individual customer problems and solves them through troubleshooting, coordination with other campus departments and through independent research, including assisting customers in obtaining resolution to University service problems beyond the purview of the Division of Administration and Finance. The Seawolf Service Specialist provides recommendations and proposes solutions for improvement in administrative processes and is the frontline dealing daily with a steady stream of customers, both in person, via email, and by phone.
Key Qualifications
This position requires a bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Experience working in higher education preferred. Intermediate proficiency with computers and Microsoft Office (Word, Excel) required. Knowledge of Google Suite, PeopleSoft, Transact, Basis/OnGuard, Atrium preferred. Bilingual fluency (English/Spanish) is preferred.
Salary and Benefits
Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,879 to $4,611 a month. This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.
A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.
For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.
Supplemental Information
Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.
The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid- compliance-and-monitoring- office .
CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.
Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas).
Positions are posted for a minimum of 14 calendar days.
For questions related to the application process, please reach out to hr@sonoma.edu . The ADA Coordinator is also available ( hraccommodations@sonoma.edu ) to assist individuals with disabilities in need of accommodation during the hiring process.
Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu .
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/compliance-data/2024-campus-housing-fire-safety-report . The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu .
Advertised: Sep 12 2024 Pacific Daylight Time
Applications close:
Closing Date/Time: -
ABOUT THE COMPANY
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Sonoma State University
Show moreLocated in California's premier wine country one hour north of San Francisco, Sonoma State is a small campus with big ideas. As California's premier public undergraduate institution, SSU has a commitment to graduating students who have the ability to think critically and ethically and can effectively use information technology. The faculty and staff provide collaborative relationships with students and an education that fosters ethical exploration, civic engagement, social responsibility, and global awareness combined with a solid foundation in an academic discipline.
The University strives to create a campus climate in which the desire to build trust among people is widely shared, and opportunities for enhancing diversity and a sense of community are encouraged and supported. We stand committed to fostering and sustaining a pluralistic, inclusive environment that empowers all members of the campus community to achieve their highest potential without fear of prejudice or discrimination. We encourage every member of our university community to embrace the underlying values of this vision, and to demonstrate a strong commitment to supporting, retaining, and attracting students, faculty, and staff who reflect the diversity of our larger society.
SSU is one of the most requested campuses in the CSU system and regularly named a “Best Regional University” by U.S. News & World Report and has also been named one of the “most wired” campuses in the nation by Princeton Review. SSU is the only California University invited to be a member of the Council of Public Liberal Arts Colleges, a prestigious group of 25 universities and colleges across the nation committed to providing superior liberal arts and sciences education to their students. With 33 percent of the university's 8,600 undergraduates being Hispanic, SSU is proudly a Hispanic-Serving Institution (HSI).
From the world-class Green Music Center to the beautiful Lakes, SSU is a shining example of what makes Sonoma County one of the world’s most desirable locations. The stunning beauty of the 269-acre campus is just part of what makes Sonoma State a unique liberal arts university.
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