ACCESSIBILITY PROGRAM MANAGER (REQUIREMENTS/COMPLIANCE)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Manages accessibility compliance programs, provides accessibility-related training to Metro employees, and establishes and strengthens relationships with community groups to promote Metro's accessibility services and to receive vital feedback from the community, ensuring that Metro is meeting accessibility requirements and complying with the Americans with Disabilities Act (ADA) regulations for Metro's transportation systems and facilities used by persons with disabilities.

Examples of Duties

• Manages Metro's accessibility compliance programs, such as Mystery Rider Program and Safely Transporting All Riders Program
• Establishes and maintains compliance with the Americans with Disabilities Act (ADA) in coordination with other departments, project managers, subrecipients, and contractors to ensure that Metro's business operations, and facilities are compliant with applicable local, state, and federal requirements
• Receives, investigates, and makes recommendations on formal and informal complaints, grievances, inquiries, and concerns from employees, customers, and community organizations in relation to ADA services and facilities; when necessary, refers complaints to appropriate departments, flags issues with critical legal implications, and monitors resolution
• Provides oversight to the resolution of accessibility-related complaints
• Develops, implements, and conducts training on ADA requirements to educate and sensitize agency and subrecipient employees on disability concerns and related issues
• Establishes and seeks to strengthen relationships with ADA advocacy groups
• Provides customer outreach and education to the community
• Researches best practices with transportation and other public agencies on ADA issues
• Analyzes, interprets, and remains current on applicable federal, state, and local regulations, and advises management on regulations, policies, and procedures
• Reviews technical guidance to management and interdepartmental support services and/or activities for the disabled
• Conducts and/or participates in roundtable meetings regarding ADA issues related to reasonable accommodation within Metro's facilities and services
• Provides interdepartmental support for reporting to federal and state agencies on Metro and subrecipient accessibility issues
• Participates in federal and state audits by providing requested data, documentation, and information related to Metro's policies and procedures
• Coordinates Metro participation in development and implementation of ADA plans, programs, services, and projects for people with disabilities and other special ridership groups in order to be in compliance with federal, state, and local requirements
• Conducts site inspections of vendors, subrecipients, Metro and Access contractors, and Access member agencies to ensure all applicable local, state, and federal requirements pertaining to persons with disabilities are met
• Provides recommendations in accessibility improvements to all Metro bus and rail services, equipment, and facilities and oversees ADA services and training provided by Metro subrecipients
• Ensures all Metro communications and publications meet ADA communications requirements, coordinates marketing and publicity initiatives for accessible services, and oversees compliance by subrecipients of ADA requirements for communications
• Integrates ADA complementary services with the fixed route system
• Manages the Accessibility Advisory Committee
• Serves as Metro's liaison with other organizations concerning compliance with ADA regulations and subrecipients
• Provides leadership to junior staff
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business, Public Administration, Planning, or a related field

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience performing work in ADA compliance, civil rights or other related program/ project management; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• California Certified Access Specialist (CASP) designation preferred

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience providing outreach or presentations to persons with disabilities or with limited language proficiency.
• Experience investigating customer complaints related to ADA requirements for public agency or transit services.
• Experience applying ADA requirements for programs, activities, services, facilities, or vehicles, per ADA Title II and ADA Title III.
• Experience monitoring compliance of public agency or transit services procedures / policies related to accessibility, including limited English proficiency.

Essential Knowledge

Knowledge of(defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of applicable civil rights and accessibility federal, state, and local laws and regulations, including ADA Title II, Department of Transportation regulation 49 CFR Part 37, requirements for fixed route/paratransit service criteria/operation, etc.
• Program/project management concepts and practices
• Research, analysis and report preparation methods
• Theories, principles, and practice of public transit
• Dangerous situation identification and resolution
• Principles and practices of the procurement process
• Applicable business software applications

Skill in(defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Managing projects and programs
• Interacting professionally with various levels of Metro employees and outside representatives
• Communicating effectively orally and in writing
• Analyzing situations, identifying problems, and recommending solutions
• Exercising sound judgment and creativity in making decisions
• Establishing and implementing relevant policies and procedures
• Conducting comprehensive studies and projects
• Compiling and analyzing complex data, synthesizing information from multiple areas, and critical thinking
• Preparing comprehensive reports and correspondence
• Mediating and negotiating; diplomacy
• Determining strategies to achieve goals
• Overseeing, training, and motivating lower-level staff

Ability to(defined as a present competence to perform an observable behavior or produce an observable result)

• Meet tight time constraints and deadlines
• Keep up to date with latest practices in area of assignment
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Communicate with customers in a respectable manner, remain calm in difficult situations, and identify any problem areas
• Effectively and sensitively communicate with all levels of employees internal and external to Metro
• Think and act independently
• Organize materials and events
• Handle highly confidential information
• Conduct trainings and educate others
• Make financial decisions within a budget
• Manage a large volume of records and data using PC (Personal Computer)-based applications
• Handle highly confidential information
• Represent Metro before union officials, contractors, vendors, subrecipients, federal and state auditors, arbitrators, and legal professionals
• Read, write, speak, and understand English
  Special ConditionsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
  

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Closing Date/Time: 11/18/2024 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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