Emergency Dispatcher I

About the Opportunity

THE POSITION
The Emergency Dispatcher series performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned.

Emergency Dispatcher I is the entry level classification in this series. Employees shall demonstrate proficiency handling incoming emergency and non-emergency calls for service in an expedient and professional manner and possess proficiency in TWO radio disciplines. To learn more about Stanislaus Regional 9-1-1, click here . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch (SREDA) bargaining unit for labor relations purposes. The probationary period for Emergency Dispatcher I is 18 months. At management's discretion, in accordance with County Policy, Tab 15 Probationary Periods, the probationary period can be extended by an additional 6-month period for a total of 24 months.
The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab.

Typical Tasks

• Receive complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center;
• Procure accurate and timely information needed to classify and dispatch user agencies;
• Classify complaint types and enter data into the computer aided dispatch system;
• Determine appropriate response and course of action in accordance with established policy, procedures and codes;
• Dispatch user agency mobile unit by phone, fixed, or mobile radio communications equipment;
• Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and
• Act as a trainer at an assigned position.

Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience)

KNOWLEDGE

• The techniques, procedures and methods used in the operation of a public safety communications center;
• A minimum of three radio disciplines used by Stanislaus County Regional 911;
• The use and proper care of radio, telephone and other job-related equipment;
• Federal Communications Commission rules and regulations pertinent to public safety operations;
• The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and
• The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies.

SKILLS/ABILITIES

• Quickly and accurately follow written and oral instructions;
• Learn rules and regulations quickly and interpret them correctly;
• Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action;
• Dispatch public safety equipment in a coordinated manner;
• Speak clearly and concisely using proper English;
• Hear and distinguish between several voices at the same time while acquiring and retaining the information;
• Spell correctly using proper English;
• Function efficiently and calmly under pressure;
• Type accurately at a minimum speed of 35 (net) words per minute;
• Rapidly and accurately operate complex computerized equipment;
• Read and understand maps;
• Monitor two CRT screens simultaneously; and
• Properly use a headset.

We recognize your time is valuable, please only apply if you meet the following required qualifications.

EDUCATION/EXPERIENCE

• Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND
• Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center; AND
• Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test; AND
• All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information.

DESIRABLE QUALIFICATIONS

In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application.

• Possess a POST Basic or APCO Basic Telecommunicator Certification.

Application and Selection Procedures

APPLICATION PROCEDURES/FINAL FILING DATE
Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.

Resumes will not be accepted in lieu of a completed application.


Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.

EXAMINATION PROCESS
Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months.

TENTATIVE RECRUITMENT SCHEDULE

Application Deadline: November 22, 2024
CritiCall Online Testing: Week of November 25, 2024
Oral Examination: Tentatively week of December 16, 2024

GENERAL INFORMATION

Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.

Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions.

Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org

Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.

Benefits associated with this position can be found at Benefits Summary .

Closing Date/Time: 11/22/2024 5:00 PM Pacific

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• Stanislaus County

• (209) 525-6341

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