Employment and Human Services Division Manager--Workforce Services

The Position

Bargaining Unit: Local 21 - Supervisory Management

Why join the Contra Costa County?
Contra Costa County is accepting applications to fill Division Manager positions in their Workforce Services bureau within the Employment and Human Services Department.

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

When assigned to Workforce Services: Division Managers are responsible for operations or policy for the CalFresh, CalWORKs, Welfare-to-Work and/or Medi-Cal benefit programs. This position manages supervisory level or program analyst staff responsible for facilitating
eligibility or policy dissemination for the aforementioned benefit programs. Serving over 250,000 Contra Costa residents, the Workforce Services Bureau is committed to the department’s core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

We are looking for someone who is:

• A strong leader who can motivate and encourage others to succeed
• Flexible, dependable, and able to work in a dynamic environment
• Committed and can manage multiple deadlines and competing interests
• Inquisitive and committed to continuous quality improvement and delivering results

What you will typically be responsible for:

• Working cooperatively with stakeholders to ensure programs are administered according to program regulations with a focus on the customers’ needs
• Fostering a culture of trust and accountability

A few reasons you might love this job:

• You will work with a diverse staff that is committed to their community
• You will help to drive the future vision of the bureau

A few challenges you might face in this job:

• You will work in a fast-paced environment with competing priorities and mandated deadlines
• You will encounter staffing issues and budget restrictions

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Informing: Proactively obtaining and sharing information
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
• Leadership: Guiding and encouraging others to accomplish a common goal
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change

To read the complete job description, please visit the website, www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: All candidates must possess a valid California Motor Vehicle Operator’s license. Out-of-state valid Motor Vehicle Operator’s License will be accepted during the application process.

Education: Possession of a Bachelor’s degree from an accredited college or university with a major in Business or Public Administration, Social or Behavioral Sciences or a closely related field.

Experience: Five (5) years of full-time experience in a professional administrative position with responsibilities in social services working with the vulnerable and at-risk population in a public or private agency or a federally funded social program, which may include casework. Two (2) years of the required experience must have been at the supervisory or management level.
Desirable Qualifications:

• Strong interpersonal skills
• Experience in strategic planning
• Mastery of computer applications for data analysis and reporting

Selection Process

Application Filing: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Virtual Interview : Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the EHS Division Manager position. These may include, but are not limited to: Delivering Results, Professional Integrity & Ethics, Managing & Facilitating Change, and Coaching & Developing Others. ( Weighted 100%)
The online interview will be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to participate in the online interview, as well as computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment-specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 11/15/2024 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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