Child Support Specialist I

This recruitment will establish an employment list to fill current and any future vacancies within the Department of Child Support Services. The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration.

Multiple vacancies are with Tulare County Department of Child Support Services (DCSS) located in Visalia.

Typical Duties

Explain child support procedures and regulations to case participants, attorneys, employers and other agencies regarding child support and paternity matters. Verify information by in-house investigation, through computerized resources, personal interviews, telephone or form letters and contact with other agencies or institutions. Respond to high volume of inquiries from customers by using available resources Compose correspondence, preliminary reports and case summaries. Display professionalism when communicating with callers and/or visitors which may include custodial parents, non-custodial parents, team members, attorneys, employers, other agencies and others acting on behalf of families and children. Actively contributes to department’s goals and follows team action, strategic and performance plans. Maintain confidentiality of all information. Use established customer service practices to resolve complaints. Provides responsive, effective customer service to representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner. Educates and directs the customer to available programs, services and resources that promote self-sufficiency. Document all inquiries and responses according to defined procedures. Complete audits of arrearages and interest due to make preparation for legal actions. In an automated system, enter, edit and maintain case data, along with the generation of necessary forms. Obtain statements, documents and other fact-giving materials pertaining to child support matters then evaluate and locate resources. Perform mathematical computations in order to calculate, negotiate and obtain support orders; review cases for accuracy. Conducts outbound telephone calls. Manage a caseload involving child support complaints, and enforcement and collection of child support payments and medical support orders. Enforce child support orders by utilizing debt collection techniques. Serve legal documents in office. Explain and calculate child support calculations and account balances utilizing the computerized system. May take a variety of actions to determine paternity such as arranging for blood tests and obtaining statements from witnesses. Review cases for compliance with child support orders. Analyze and review child support cases and ensure compliance with current federal and state laws, guidelines and orders. Conduct case orientation with case participants. Recommend cases for prosecution and prepares legal documents Review with appropriate lead and/or supervisor, civil or criminal legal enforcement action through the preparation of a variety documents including but not limited to orders of examination, property liens, wage assignments, contempt motions, and for other legal actions taken. Attend training as assigned. Respond Multitask and perform effectively to a high volume of inquiries from customers by using available resources. Consult a Child Support Specialist II or III for complex or unusual action. Essential job duties may be assigned that are not listed above but are relative to this job classification. (Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.)

Minimum Qualifications

Option 1:

Education:

Equivalent to completion of the twelfth (12th) grade.

Experience:

Three (3) years of paid, full-time, experience working in a customer service environment which included resolving customer concerns.

Option 2:

Education:

Completion of at least 60 semester or 90 quarter units of coursework from an accredited college or university.

Experience:

One (1) year of paid, full-time, experience working in a high-volume customer service environment which includes resolving customer concerns.

Knowledge of :

Basic math, including percentages and decimals to compute items such as net income and support payments. Automated computer systems and working knowledge of work processing software.

Principles, practices and procedures for providing effective, responsive and prompt customer service. Office practices and procedures including equipment and software operations.

Skill/Ability to:

Work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers. Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment. Multitask, prioritize and organize work according to departmental operating requirements. Promote and support an environment of cooperation and respect. Proof read for typographical, grammatical and mathematical errors. Maintain systematic and accurate records Maintain confidentiality of all information. Follow and comply with rules, regulations, policies, procedures, work standards, expectations and guidelines of the department. Deal tactfully and professionally with members of the public, department, professionals and representatives of other county departments. Provide prompt, efficient and responsive service Work effectively within a team setting and independently. Completes appropriate and timely follow-up work. Identify best practices to improve team efficiency. Interpret, apply and explain technical terms, laws, rules, regulations, policies and procedures Listen and understand information and ideas presented by customers. Recall details of conversations, regulations, policies and procedures related to Child Support Services. Interact effectively with emotional and sometimes hostile members of the public. Write clear, concise, grammatically correct reports, letters, notes, narratives and memos. Document inquiries and responses according to defined procedures. Research and extract factual information from a variety of records and other sources. Apply general rules to specific problems to produce answers. Develop sound recommendations based on information or data collected, compiled, organized, and reviewed. Learn and perform the techniques and procedures employed in governmental collection activities. Skill and ability to analyze and negotiate.

License/Certificates:

Possession of, or the ability to obtain an appropriate, valid California driver's license.

Additional Information

Conditions of Employment

As this position requires access to Federal Tax Information, employment is conditioned on successful completion of a background investigation and a reinvestigation within every 5 years thereafter. A background investigation includes FBI fingerprinting, a check of local law enforcement agencies where he subject has lived, worked, and/or attended school within the last 5 years, and if applicable, of the appropriate agency for any identified arrests, and Employment Eligibility Verification using E-verify will be required on the first day of employment.

College Cost Reduction Access Act
This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Bargaining Unit 3

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount: An annualbenefit amountis provided and may be applied towards health insurance premiums (medical, dental, vision and life).This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance: A choice of PPO and HMOmedical plans which include PPOand HMO dental plans andinclude dentalandvision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, andVision Services Plan (VSP).

Retirement: The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave: 12 set days and 1 personal holiday.

Vacation Accrual:
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.

Sick Leave Accrual: 12 days per year with unlimited accumulation, 50 hours of which may be used toward family sick leave.

Group Term Life Insurance and AD&D: $10,000; Provided by Standard Insurance Company.

Disability Insurance: Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation: A voluntary deferred compensation plan is available.

To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.

Closing Date/Time: 11/16/2024 11:59 PM Pacific

• 

• County of Tulare - HR&D

• 559-636-4900

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