Systems Administrator II

General

The Systems Administrator II reports to the Manager, IT Infrastructure & Cybersecurity and is responsible for the designing, planning, and administration of cloud-based systems and infrastructure for the San Mateo County Transit District (SamTrans), The Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA).

APPLICATION DEADLINE: Sunday, January 5th, 2025 (1st cutoff November 17th, 2024)

Essential Functions & Duties

• Administer the implementation and optimization of cloud-based services and virtualized infrastructure, with an emphasis on Microsoft Azure and M365 services.
• Configure, deploy, monitor, and support client computers and software using Microsoft’s modern cloud management platforms, including Microsoft Entra (Azure Active Directory), Azure Application Gateways, Cloud Management Gateways, Windows Autopilot, Intune.
• Configure, manage, monitor, and report on the health of SaaS and cloud-based software solutions, including the District’s Azure services, M365 applications, and third-party SaaS solutions in use by the District.
• Develop, configure, and maintain groups, policies, shared resources, permissions, domains, and trust relationships within Microsoft Entra (Azure Active Directory), Microsoft 365, Microsoft Azure platform, and other enterprise SaaS and cloud solutions.
• Configure, monitor, and perform routine maintenance including system updates, change and configuration management, backup and recovery software and services.
• Assist in the development of strategies, and the implementation and maintenance of policies, procedures, and associated plans, for service resilience, disaster recovery, and business continuity based on industry-standard best practices.
• Act as liaison with internal and external customers in support of IT cloud systems and services needs and requirements.

Examples of Duties:

• Provide IT support for computer systems and services.
• Identify, investigate, diagnose, resolve, and report on service and software availability and performance issues. Escalate incidents as necessary.
• Document and maintain procedures for system administration, configuration management, and maintenance activities.
• Perform system backups and restores, and routinely test backup and restore processes to ensure effectiveness.
• Recommend, schedule, and perform software and service improvements, upgrades, patches, reconfigurations, and/or purchases.
• Administer systems related security standards in accordance with Payment Card Industry Data Security Standard (PCI-DSS) and other relevant security standards.
• Analyze and report on system, service, and application performance.
• Create required reports in response to business user needs.
• Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

Minimum Qualifications

Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Associate degree in computer science, software engineering or closely related field
• Three (3) years of full-time progressive experience in IT systems management and/or support.
• Must be able to effectively communicate technical concepts to technical and non-technical audiences.
• Must be available to work and be on-call after hours and weekends.

Preferred Qualifications:

• Experience with administration of virtualized infrastructure and components is desirable.
• Knowledge of networking protocols and concepts.
• Knowledge of cloud computing concepts

Additional Information

Selection Process May Include: The process will include a panel interview and may include written and skills test assessments or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process.

Below is a summary of the comprehensive benefits provided to District full-time employees:

Health and Welfare Benefits:

• Healthcare Benefits -District employees are offered a choice of healthcare providers under the CalPERS Health Benefits Program.The District will contribute ninety (90) percent towards monthly premiums for full-time employees. Fifty (50) percent for part-time employees.
  
• Free Dental and Vision Benefits provided - Employer Covers Premiums
  
• Free Employee Assistance Benefit - Employees are entitled to 5 face-to-face sessions or telephonic or web-video consultations for problem-solving support per incident, per calendar year.
  

• Flexible Spending Accounts - Pre-tax dollars to pay for qualified Health or Dependent Care expenses.
  

Retirement Medical Benefits:

• Long Term Disability Insurance - After 90 days of total disability, Administrative full-time employees are eligible for 60% of monthly income covered by the District.
  
• Health and Wellness - Gyms located at most work locations and discounted Weight Watcher Membership Option.
  

Holidays and Paid Time Off:

• Paid Time Off - Newly hired employees accrue 6.5 hours bi-weekly when hired (if Exempt 8.5 hours).As you move up in years of service credit, the rate of the amount of PTO accrued will also increase.
  
• Paid Holidays - The District provides seven paid holidays throughout the year - New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day and Christmas Day
  
• Floating Holidays - District employees can earn up to five (5) floating holidays.
  

Financial Planning Benefits:

• Pension Benefits through CalPERS -You must have a minimum of 5 years of service to be eligible for this pension.
  

• CalPERS PEPRA vs. Classic - All employees hired on, or after January 1, 2013, are considered PEPRA members and will contribute 8% of their salary up to the maximum IRS cut-off. All Classic members will contribute 6%
  
• Deferred Compensation Options - Select to contribute to one or both of our Tax Deferred Compensation Options
  
• Reliance Standard Life Insurance with 100% premium paid by the District - 1 times annual salary of employee - max $200,000
  
• Optional Life Insurance - Employees may purchase additional life insurance for themselves and their eligible family members.
  

Growth and Education Benefits:

• Professional Development - Access to LinkedIn Learning and San Mateo County’s professional training. District Tuition Reimbursement Program - A maximum of $5,250 per year for courses related to your job or career goals with the District.
  
• Computer Loan Program - Interest-free two-year loan with a maximum amount of $4,000.
  

Other Amazing Benefits:

• Credit Union - Employees and family members are eligible to join the San Mateo Credit Union and Patelco Credit Union.
  
• Employee Clean Commute (ECC) - Car/Van poolers and Public Transit riders receive a monthly reimbursement.
  
• Commuter Benefits - Free Employee Parking; Free Bus Pass for employee as well as children/spouse; Clipper Card/Go Pass Program for Central employees.
  

For union employees, all of the above benefits are subject to the employee’s Collective Bargaining Agreement. Benefits listed are also subject to change with or without notice and are subject to contract/provider terms and conditions.

Closing Date/Time: 1/5/2025 11:59 PM Pacific

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• San Mateo County Transit District

• 650-508-6308

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