Division Manager - Technology Project and Portfolio Management - San Jose Police

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About the Department

The San José Police Department is dedicated to providing public safety through community partnerships and 21st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose’s diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law.

Position Duties

The San Jose Police Department's Bureau of Technical Services is seeking an experienced Division Manager to lead its Project and Portfolio Management efforts. This role is essential for driving technology initiatives, overseeing project execution, and managing a diverse portfolio of projects that directly support SJPD's 24/7 operations. Reporting to the Deputy Director of the Bureau of Technical Services, the Division Manager will lead a high-performing team responsible for advancing SJPD’s technical capabilities, ensuring operational efficiency, and providing reliable, critical services.

San Jose's technology leadership emphasizes a "player-coach" model—combining technical expertise with strong team-building skills. The Division Manager will be a key contributor to SJPD’s mission, shaping the portfolio and project management practices that enhance law enforcement efficiency and public safety.

Responsibilities
The Division Manager will work closely with the Department’s Executive Team and Systems Development Division and manage an annual portfolio of 75+ projects and 40+ critical systems essential to SJPD operations. Key responsibilities include:

• Ensuring successful project and portfolio management for impactful law enforcement technology initiatives.
• Delivering high operational value through expert lifecycle management of the department’s technology assets.
• Promoting a culture of innovation to enhance 24/7 operational support and drive advancements in law enforcement capabilities.

Primary Duties

• Deliver value through comprehensive portfolio and project management strategies.
• Establish and enforce best practices for project lifecycle management tailored to law enforcement requirements.
• Develop and manage strategic plans, budgets, architectures, and roadmaps that support 24/7 law enforcement functions.
• Hire, coach, mentor, and evaluate project and product managers within the Bureau.
• Collaborate with law enforcement leaders, technical experts, and vendors to achieve operational objectives and address challenges.
• Monitor and communicate key performance metrics to departmental stakeholders, keeping them informed of project status and portfolio health.
• Apply governance processes to maintain project alignment, stakeholder support, and prevent major project setbacks.
• Balance competing technical and staffing resources to ensure the consistent, efficient delivery of projects supporting law enforcement needs.

Immediate Work Priorities (Next 18 Months)

• Tracking current projects and updating forecasts for future technology changes
• Implementing Business Process Automation
• Supporting Development Services tailored to SJPD's needs
• Preparing technology budget proposals
• Refreshing emergency management technology for robust readiness
• Expanding IoT platforms, infrastructure and exploring leading-edge national technology initiatives

Success will be measured by meeting cost, schedule, scope, quality, and customer satisfaction targets, with a particular focus on supporting law enforcement objectives.

Key Success Factors
To succeed, the Division Manager must foster a cohesive, innovative, and service-oriented team; form effective partnerships within SJPD; and ensure a high level of customer service in law enforcement technology projects. The Division Manager will utilize both agile and waterfall methodologies, along with Objectives and Key Results (OKRs), aligning projects with SJPD’s strategic goals.

Minimum Qualifications

Education and Experience

Bachelor ’ s Degree in a closely related field and six years of progressively responsible directly

related experience, including three years of supervisory experience.

Required Licensing (positions in this class may require one or more of the following):

Valid CA Driver ’ s License

Background
Submit to a personal background investigation as required by the Police Department.

Desirable Qualifications/Certifications
Project Management Professional (PMP)
Portfolio Management (PfMP)
Technical Experience in a law enforcement agency

Other Qualifications

Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations. Project and Portfolio Management Expertise

• In-depth knowledge and experience in portfolio, project, and product management within a public safety or law enforcement setting.
• Proficiency in agile, waterfall, DevOps, DataOps, SecureOps, and Enterprise Architecture frameworks.
• Expertise in managing the end-to-end lifecycle of law enforcement technology initiatives, ensuring they align with departmental goals and provide high value.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, encourages and rewards risk-taking, allowing others to learn from mistakes.

• Proven ability to build, develop, and manage a strong team through effective hiring, coaching, performance management, and development strategies.
• Skilled at setting and achieving clear, measurable goals that align with SJPD’s operational objectives.
• Exceptional communication skills for engaging with technical and non-technical stakeholders at all levels of the organization.

Management - evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.
Analytical Thinking - Approaches a situation or problem by defining the problem or issues; identifies a set of features, parameters, or considerations to take into account; collects and analyzes data; uses logic and intuition to arrive at conclusions and recommendations.

Communication Skills - Communicates and listens effectively and responds in a timely, effective, positive, and respectful manner; written reports and correspondence are accurate, complete, current, well-organized, legible, concise, neat, and in proper grammatical form.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Team Work & Interpersonal Skills - Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Technical Credibility - Appropriately applies procedures, requirements, regulations, and policies to related service delivery or regulatory activities.

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume and answers to the job-specific questions. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the positions will be forwarded to the interview phase of the selection process.

• What experience do you have managing technology projects in law enforcement or public safety environments?
• How do you ensure effective communication and collaboration with diverse stakeholders, including law enforcement personnel and external partners?
• Can you describe your approach to managing project budgets and resources effectively?
• What strategies do you use to address data security and privacy concerns when implementing new technologies?

For questions about the position, please contact Judi Torrico at Judith.Torrico@sanjoseca.gov.

For questions about the recruitment and hiring process, please contact Alexandria Rodriguez at Alexandria.Rodriguez@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 11/26/2024 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

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