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Job Description
Unit Manager
Lubbock
39261BR
Position Description
Manages a unit within a department. Plans, organizes and develops goals and procedures for the unit. Represents the unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff.
Major/Essential Functions- Directly supervises and trains nurses and PSS. Leads by example specifically in area of dependability to ensure limited unplanned absences and minimal weekly time off requests. Promotes punctuality and self-management by being punctual and responding to team member, Dept. Administrator, Residency Program Coordinator and faculty requests promptly.
- Works closely with Dept. Administrator with staff concerns and disciplinary. Will speak to Dept. Administrator before any disciplinary action is taken. Both must agree on disciplinary action.
- Maintains confidential files, records and financial data pertaining to assigned area of work. Maintains personnel files for clinical staff.
- Is the liaison for patient complaints, physicians', residents, staff and other healthcare providers' concerns or complaints regarding Clinic Operations, patient flow, work flow, patient care or service, etc. Unit Manager will communicate and escalate complaint to Sr. Clinical Dept. Administrator if unable to resolve.
- Assists Patient Services with patient complaints. Will research and review chart to determine whether complaint is warranted or whether information needs to be provided to Patient Services to determine next steps. Works with Dept. Administrator in completion of Patient Complaint form prior to returning to Patient Services.
- Coordinates the day-to-day Clinical Operations. Monitors and enforces clinical compliance and quality assurance policy. Ensures clinical staff are actively productive and completing work according to expectation. Ensures clinical staff promotes excellence in Customer Service.
- Manages Cash Fund Reimbursement, Petty Cash Reconciliation, Deposit Procedures, HSC Cash Controls and Daily Bank and receipt Procedures. Manages Endorsement Stamps and ensures compliance with TTUHSC Risk Controls and Cash guidelines. Prepares all departmental deposits. Ensures employees adhere to the Cash Fund Control Plan. Utilizes Centricity (IDX) Point of Service (POS) to determine Daily Collection Analysis. Monitor over the counter collections to ensure front office staff is collecting deposits, co-pay's, deductibles, and/or co-insurance at check-in.
- Submits Performance Reviews as needed to individual front office, nursing or billing team members via HSC Performance Review System to provide team members feedback and to assist in Professional and Personal Growth. Will ensure team members sign Performance Review. Conducts Annual Performance Review/Evaluation for front office and billing team according to HSC guidelines. Will ensure team members complete Self-Assessment. Works with Dept. Administrator to review prior to conducting Performance Review/Evaluation.
- Maintains standard operating procedures manual for front office, billing and nurses. Holds monthly meetings to discuss new, revised and/or changes to the standard operating procedures or to discuss Clinic Operations, work flow, etc. Will create Agenda and sign in sheet for record keeping. Will file documents in Clinic Monthly Meeting binder. Coordinates and/or maintains departmental records, files, and general office procedures in accordance with institutional policy.
- Serves on the Clinical Practice Improvement Committee with the committee Chair, Dept. Administrator and other members. Works with committee Chair and Dept. Administrator to create, implement and update Revenue Cycle Management work flows.
- Serves as a member of the Hiring Team for the Neurology Dept. Works with Dept. Administrator, Unit Manager and HR to ensure hiring guidelines are followed. Completes the pre and post Matrix then uploads to BrassRing. Saves all applicant Resumes to appropriate folder for future reference. Conducts and completes Interview Feedback and Reference Check forms.
- Analyzes reports such as TONIC Dashboard, CxOne Telephone Dashboard, Patient Satisfaction Report, NOS report, referral patterns, data regarding physician availability.
Required Qualifications
Bachelor's degree plus three years supervisory experience; OR a combination of education and/or supervisory experience to equal seven years.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=878202
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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ABOUT THE COMPANY
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Texas Tech University Health Sciences Center
Show moreAbout Us
Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).
Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.
Our Mission
As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.
Our Values & Culture
Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.
Compensation & Benefits
We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:
- Comprehensive Health Plans and Other Core Insurance
- State Retirement Programs and Pension Options
- Retiree Insurance for Lifetime Medical Benefits
- Continuing Education & Lifelong Learning Programs
- Tuition scholarships for employees and their dependents
- Leadership and Professional Development Programs
- Mental and Physical Wellness Programs
- Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!
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