APD - Communications Dispatcher I

Position open until 11/26/2024

Salary: $43,433.775 annually

General Description and Classification Standards

Duties include but are not limited to receives and processes calls from the public in the 911 Center. Determines the nature and location of the emergency and passes information to the appropriate dispatcher for action (fire, police, other public safety). Provides information and instructions to the caller depending on the emergency circumstances. May remain in communication with the caller if needed for liaison. Keeps notes, recordings, records, etc. as required.

Supervision Received

Works under direct supervision; follows standardized procedures and instructions.

Minimum Qualifications

Education and Experience

• High school diploma or GED required; must be willing to perform shift work.
• Must successfully pass a communications dispatcher performance test which includes the ability to receive, retain, and process emergency information.
• Must pass a background investigation.
• Must meet the requirements of the Police Officer Standards and Training for a Communications Officer within six months of appointment.
• Must maintain certification of same will in the classification.
• Must be willing to perform shift work.

Preferred Education and Experience

High school diploma plus 1-2 years of work experience in a call center, security office, or related.

Licensures and Certifications

• Will be required to obtain GCIC, Telephone Cardiopulmonary Resuscitation (T-CPR), Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD) within 6 months of employment.
• Must maintain certification of same in the classification.
• Must complete 10 hours of Continuing Education Units (CEU) as instructed by Training.
• May be required to attain and maintain certifications specific to assigned unit as a condition of continued employment.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environment conditions associated with job.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Closing Date/Time: 2024-11-27

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• City of Atlanta

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