Program Manager (Entertainment Services Manager)

THE POSITION

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

The Program Manager will play a lead role in establishing and managing the newly formed Entertainment Services Division. The position will oversee the permitting of special events, entertainment venues, and commercial filming while helping promote Sacramento as a destination for entertainment activities. This position will work closely with representatives from other departments, event organizers, production teams, and/or venue owners to foster a welcoming environment for safe entertainment activities that enrich Sacramento. The Program Manager will help develop and implement strategies to streamline processes and create proactive policies that reduce barriers for applicants, while being sensitive to the concerns of the public.

IDEAL CANDIDATE STATEMENT

The ideal candidate will have a deep understanding of the impact that entertainment has on the vibrancy, diversity and economic vitality of a community. They will also understand the importance of the role that policy and regulation play to ensure safety, minimize negative impacts, and establish an equitable landscape. The ideal candidate will have the following traits, skills, and experience:

• Implementer: They will evaluate existing entertainment environment and identify opportunities for improvement using a variety of tools including, but not limited to, education, policy, outreach, regulation, promotion, and incentivizing. They will have skills to create new approaches, designs, processes, technologies, and systems to achieve desired results.

• Collaborator: They will have interpersonal and leadership skills necessary to build and foster a positive and collaborative team. They will be able to work with a wide array of interested parties from other City departments, outside jurisdictions, applicants, and entertainment industry professionals with varying viewpoints.

• Problem-Solver: They will be adept at identifying and addressing potential issues related to entertainment activities. The ideal candidate will use their analytical skills to navigate and resolve complex situations efficiently. They will have dexterity to constructively embrace different points of view, resolve challenging issues, and bring cohesive solutions forward.

• Customer Service Orientation: They will be committed to providing exceptional service to promoters, producers, production team, venue owners, and other applicants. The candidate will be approachable, professional, and able to handle inquiries and concerns with diplomacy.

• Communicator: They will clearly communicate and present information to leadership, legislative bodies, committees, industry professionals, and members of the public. The will be able to receive feedback and utilize it for improvement.

Overall, the ideal candidate will bring a blend of industry knowledge, administrative expertise, and a proactive attitude to help guide the seamless implementation of the entertainment services division and contribute to the city's dynamic cultural landscape. They will understand the value of employing both short-term and long-term strategies.

Under limited direction, a Program Manager organizes and manages major programs or projects with a high degree of visibility and substantial citywide impact; supervises professional, technical, and clerical staff; coordinates administrative functions; and develops procedures, programs and methodologies.

DISTINGUISHING CHARACTERISTICS

This management level classification may be populated with multiple incumbents who exercise a broad range of authority over complex programs critical to a department’s mission. Responsibilities require work beyond typical program or project management work. Incumbents must exercise substantial innovation and leadership in developing and managing programs or projects. The Program Manager is distinguished from the lower classification of Program Specialist in that the Program Manager is responsible for administration and management of major complex programs and projects with high visibility and substantial citywide impact.

This class is distinguished from that of Support Services Manager in that the latter class manages all internal support functions for a department and supports a board or commission.

SUPERVISION RECEIVED AND EXERCISED

Limited direction is provided by a department head or division manager. Supervision, on a regular basis, of three or more assigned staff positions is required to hold this classification.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organizes, coordinates, and manages one or more major programs or projects with high visability and citywide impact; coordinates administrative functions including budget preparation, financial management, contract administration, and personnel administration for the program.
  
• Develops procedures and methodologies within compliance requirements; interprets and applies existing policies to actual situations; coordinates development of work plans, selects and supervises staff; meets with staff to identify and resolve problems, assigns work activities, and evaluates work products.
  
• Serves as principal contact for the program/project; confers with department heads, division chiefs, members of professional staff, and other officials concerning programs, regulations, procedures, policies, etc.; represents the department in a variety of meetings involving program coordination or regulatory requirements; may serve on commissions or non-profit boards as part of program service delivery.
  
• Develops and maintains informational and statistical reports regarding program performance, goal attainment, and service levels; conducts customer service audits and delivers customer service training.
  
• Works with vendors and suppliers; writes RFP/RFQs, contracts, and grant applications; negotiates terms, conditions and performance standards.
  
• Provides exceptional customer service to those contacted in the course of work.
  
• Other related duties may also be perfomed; not all duties listed are necessarily performed by each individual holding this classification.

QUALIFICATIONS

Knowledge of:

• Principles and practices of public administration, including governmental finance, budgeting, personnel administration, procurement methods.
  
• Methods and practices of modern office management.
  
• Advanced principles and practices of research, analysis, and technical report writing.
  
• Functions and missions of publicly appointed Boards or Commissions.
  
• Principles and practices of supervision.
  
• Advanced principles and practices of project/program development, management and administration.
  
• Principles and practices of supervision and training.

Skill in:

• Collecting and analyzing large volumes of data and reaching a conclusion supported by the research.
  
• Building a consensus among parties with competing or conflicting interests.
  
• Supervising and motivating employees and generating department-wide cooperation in support of strategic goals and plans.
  
• Use of computers, computer applications, and software.

Ability to:

• Prepare technical or analytical reports.
  
• Interpret and apply regulatory practices, rules, and policies to actual situations.
  
• Present ideas effectively, orally and in writing.
  
• Establish and maintain effective working relationships with people of diverse backgrounds.
  
• Meet deadlines in a highly political environment.
  
• Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity.
  
• Manage highly complex subject matter.
  
• Make program or project changes based on analysis of results, new legislation, or departmental changes.
  
• Exercise administrative supervision and direction over professional, technical, and clerical staff.

EXPERIENCE AND EDUCATION

Experience:

Six years of professional level administrative and analytical experience including two years of which must be in the program area.

-AND-

Education:

Graduation from an accredited four-year college or university with major coursework in business or public administration or a closely related field.

Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction.

Substitution:

A post-graduate degree may substitute for one year of the required professional level governmental administrative and analytical experience.

PROOF OF EDUCATION

Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

SPECIAL QUALIFICATIONS

Driver License:

Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ;

• Employment applications must be submitted online; paper applications will not be accepted.
  

• Employment applications will be considered incomplete and will be disqualified:
  

• If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ).
  

• If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
  

• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
  

• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
  

2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ;

• Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
  

• Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
  

• A resume will not substitute for the information required in the supplemental questionnaire.
  

• Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.
  

3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.

5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting . If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

QUESTIONS:
For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
  

• For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
  

• Visit the City of Sacramento Human Resourc es Department website at https://www.cityofsacramento.gov/HR/employment ;
  

• Send an email to employment@cityofsacramento.org ; or
  

• Call the Human Resources Department at (916) 808-572 6
  

Bilingual Pay
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html

Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf

Closing Date/Time: 12/6/2024 11:59 PM Pacific

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• City of Sacramento

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