Customer Service Representative

Three full-time positions available with the Public Works Department, Solid Waste Division located at 5300 Municipal Ave
Salary Range: $18.37-$28.01/hour
Normal Work Days/Hours: Monday-Friday, 6:30 a.m.-3:30 p.m.
Application Deadline Date: November 22, 2024


Responsibilities

• Performs customer service duties for the Public Works Department by responding to a wide variety of citizen and customer requests for information.
• Greets and directs the public and internal staff to appropriate resources within the Public Works Department or throughout the organization, responding to information requests, and resolving routine complaints.
• Monitors and responds to incoming calls, 311 incoming e-mails, and online inquiries for the Public Works Department.
• Works with independence and judgment, by city and departmental policies and regulations.
• Responds promptly once reports are transmitted to Public Works in real-time based on the coding selected in the myKCMO system.
• Updates the assigned Public Works division, provides input through the myKCMO portal, and shares with the reporter.
• Closes cases once a resolution has been provided by the department.

Qualifications

REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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