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Job Description
The Position
Bargaining Unit: Local 2700 - General Clerical Unit
Why join the Contra Costa County Clerk-Recorder's Office?
The Clerk-Recorder Department is responsible for preserving real property records of every parcel in the County in perpetuity, as well as all vital events (i.e. birth, death, and marriage) occurring in the County, ensuring these records are maintained and available pursuant to government code. The Office of the County Clerk-Recorder is recruiting to fill two vacant Clerk-Recorder Services Technician position.
A few examples of how we strive to exceed the expectations of our customers and constituents include services such as “Destination Weddings” which allow us to offer ceremonies at locations that highlight the landmarks and beauty of Contra Costa, our “Records Within Reach” program that allows us to be present at events to bring vital record services directly to our communities and our Extended Hours on the first and third Thursday of each month when we are open until 6:30 pm to offer services to those who cannot come visit during regular office hours.
The Department prides itself on providing consistently excellent customer service and has a continual focus on improving and expanding the services it provides to the communities of Contra Costa. We offer a fast-paced, progressive, diverse, and professional work environment with a commitment to the well-being of our staff.
The Office of the County Clerk-Recorder is recruiting to fill two vacant positions as Clerk-Recorder Services Technician.
We are looking for someone who is:- Customer service oriented. You will be working with the public regularly
- Detail focused. You will be responsible for ensuring the accuracy of customer transactions
- Flexible. You will need to respond to changing assignments throughout the day
- A team-player. You will need to collaborate with others as well as complete assignments independently
- Honest. You should be able to demonstrate professional and ethical behavior in all situations
- Fulfilling customer requests via in-person, mail, and online; ensuring all requirements of each application are met
- Verifying document images and associated index of all recorded documents
- Answering calls from customers
- Providing technical support as needed
- Filing applications and documents
- Performing ceremonies
- You will work in a dynamic department with opportunities to excel
- Year-round events for engaging with, and showing appreciation for staff and coworkers
- Abundant learning opportunities through in-person and online classes
- Participation in innovative programs that provide services outside the office
- Assignments vary from long-term to abrupt changes based on staff availability and workflow
- You may need to deal with difficult customers
- Attention to Detail: Focusing on the details of work content, work steps, and final work products
- Customer Focus: Attending to the needs and expectations of customers
- Adaptability: Responding positively to change and modifying behavior as the situation requires
- Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
- Writing: Communicating effectively in writing
- Oral Communication: Engaging effectively in dialogue
- Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
- Reading Comprehension: Understanding and using written information
- Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
- Teamwork: Collaborating with others to achieve shared goals
- Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
- Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
The eligible list established from this recruitment may remain in effect for 6 months.
Minimum Qualifications
License Required: Possession of a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process.
Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.
Experience: Two (2) years of full-time, or its equivalent, clerical or technical experience using spreadsheets, word processing and database management programs. At least (6) six months of the required experience must have included performing duties related to technical clerk and recorder responsibilities for a County Clerk-Recorder's Office or six (6) months of full-time, or its equivalent, experience receiving and examining legal documents affecting title to real and personal property, or indexing real and personal property and other legally acceptable documents in an escrow office, title company or other similar institution.
Selection Process
Application Filing and Evaluation: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement and supplemental questionnaire by the final filing date. Online Multiple-Choice Test: A multiple-choice test will be conducted online to measure candidates' competencies as they relate to the job. These may include but are not limited to Attention to Detail, Customer Focus, Adaptability, Displaying Ownership and Accountability, Reading Comprehension, Building and Maintaining Relationships, and Professional Integrity and Ethics. (Weighted 100%). The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. Departmental Hiring Interview: To be scheduled once the eligible list is established.
Tentative Dates:
Online Multiple-Choice Test: December 11, 2024 - December 16, 2024
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment-specific questions, please contact Sanyukta Mohan Singh at Sanyukta.Singh@hrd.cccounty.us . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits
Closing Date/Time: 12/3/2024 11:59 PM Pacific -
ABOUT THE COMPANY
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Contra Costa County Human Resources Department
Show moreThe County of Contra Costa, California was incorporated in 1850 as one of the original 27 counties of the State of California, with the City of Martinez as the County Seat.
Contra Costa County is home to more than one million residents. Comprised of 19 cities and many established communities in the unincorporated area, it is the ninth most populous county in the state.
The most notable landmark in the county is Mount Diablo, rising 3,849 feet at the northern end of the Diablo Range. It is the centerpiece of Mt. Diablo State Park, one of many recreation areas residents and visitors can enjoy. The East Bay Regional Park District is comprised of more than 100,000 acres within 65 parks, including more than 1,200 miles of trails.
Our Mission: Contra Costa County is dedicated to providing public services which improve the quality of life of our residents and the economic viability of our businesses.
Our Vision: Contra Costa County is recognized as a world-class service organization where innovation and partnerships merge to enable our residents to enjoy a safe, healthy and prosperous life.
Our Values: Contra Costa County serves people, businesses and communities. Our organization and each one of our employees value:
- Clients and communities
- Accountability
- Partnerships
- Fiscal prudence
- Quality Services
- Organizational excellence
Featured Image by My Nguyen- Miller Knox Regional Shoreline (2019)
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