Community Services Supervisor (BeautifySJ) - Parks, Recreation and Neighborhood Services

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department

The City of San José’s Department of Parks, Recreation and Neighborhood Services (PRNS) is looking for people who want to make San José a better place to live. Our mission is to connect people through parks, recreation and neighborhood services for an active San José. ActivateSJ, PRNS’ latest strategic work plan, is committed to establishing healthy communities that inspire belonging by following the guiding principles of stewardship, nature, equity & access, identity and public life.

The Department creates and activates thriving places where people live, work, play, and learn, which include 48 community centers, 10 regional parks, 209 neighborhood parks, Happy Hollow Park & Zoo, 290 playgrounds and almost 61 miles of trails, programs and services that touch the lives of individuals and families in our community. We take a fun approach to public service, and value the public’s trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that takes decisive action after thoughtful planning.

For more information, please visit activatesj.org

Position Duties

Parks, Recreation, and Neighborhood Services department (PRNS) seeking to fill two (2) Community Services Supervisor positions in the Community Services Division.

The selected Community Services Supervisors will work with the Project Hope Program or with the Encampment Management Program, both within BeautifySJ.

Project Hope Community Services Supervisor

The Project Hope Program is a neighborhood empowerment initiative that is working with residents to create and strengthen neighborhood associations in nine priority/underserved San José neighborhoods. Project Hope staff teaches association residents and leaders how to obtain the resources they need from the City or other governmental institutions. The position will report to the Program Manager in the Community Services Division.

Encampment Management Community Services Supervisor

The Encampment Management Program includes interaction with unhoused residents through blended City staff and vendor teams servicing encampment areas and behavior change through incentive programs including the City of San Jose Cash for Trash program. This position will report to the Program Manager in the Community Services Division.

Job duties for the positions include but are not limited to:

• Supervising a staff of professional community coordinators, community activity workers and maintenance workers that coordinate and lead blight reduction, neighborhood engagement, and beautification programs and projects in the field.
• Organize activities to promote neighborhood engagement, working with and training neighborhood association leaders, and helping associations to identify and obtain the services their communities need.
• Manage and coordinate the delivery of services as outlined in established partnership agreements.
• Have the ability to quickly form relationships with internal City Departments and external partners to meet established goals and outcomes.
• Performing important and difficult public contact and liaison work with stakeholders, external partners, and Council Offices.
• Attends and coordinates monthly and/or quarterly BeautifySJ meetings with various internal departments representatives.
• Prepares written reports and presentations and manages overall program performance.
• Develops and implements program performance measures to ensure that program goals and outcomes are being met.
• Develops, coordinates, and executes action plans necessary to address complex blight issues that will need to be managed inter-departmentally.
• Advises neighborhoods of city, county, or private resources to improve, assist or resolve ongoing issues.
• Attempts to resolve complex blight issues across interagency partners by taking appropriate action.
• Supports the BeautifySJ Unit with projects and assignments.

The Community Services Supervisors need excellent knowledge of community engagement and organizing, local government service and structure and how to collaborate with neighborhood residents, City agencies or other private sector partners. Both positions will be housed at Kirk Community Center (home of BeautifySJ) and will have a hybrid work schedule. The position works 40 hours per week with a typical schedule of Monday-Friday, but will vary depending on activities and events and will require flexible scheduling that includes evening or weekend work.

Minimum Qualifications

Education: A Bachelor’s Degree from an accredited college or university in public administration, social work, sociology, or related field.

Experience: Two years (4,160 hours) of related supervisory experience involving the organization and management of a comprehensive specialized program providing for the improvement of inter-group or community relations.

Licenses/Certificates: Possession of a valid California Driver's License (or the ability to obtain one).

Background Check: Candidate will be required to undergo a background check, including a criminal history records check, before being considered for a position.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Analytical Thinking - Approaches a situation or problem by defining the problem or issue.
Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Teamwork & Interpersonal Skills - Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Customer Service - Demonstrates the ability to anticipate customers’ needs and deliver services effectively and efficiently using professional demeanor

Collaboration - Develops networks and builds alliances; engages in cross-functional activities.

Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current positions.

Project Management - Ensures support for projects and implements agency goals and strategic objectives.

Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Management - Evaluates priorities to ensure the “true” top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Taylor Pawlik at Taylor.Pawlik@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 11/29/2024 11:59 PM Pacific

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• City of San Jose

• 408-535-1285

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