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Job Description
Are you ready to make a difference in your community?
Step into a dynamic role where every second counts! As an Communications Officer (Dispatcher), you’ll be the critical link between those in need and life-saving assistance. Use cutting-edge technology to ensure the safety and well-being of your community while thriving in a fast-paced, rewarding environment.
What You’ll Do:
- Command the technology: Operate advanced computer-aided dispatch systems, integrated radio, telephony, and GIS mapping technology to coordinate emergency response with precision.
- Be the first point of contact: Field emergency and non-emergency calls, assess situations, and determine the best course of action.
- Direct the heroes: Dispatch police, fire, rescue, and other emergency personnel to ensure swift and effective response.
- Stay sharp: Monitor public service radio frequencies, track field personnel locations, and maintain real-time situational awareness.
- Keep everything running smoothly: Prepare detailed reports, maintain records, and inspect communications equipment for optimal performance.
- Go above and beyond: Collect utility payments, coordinate with city workers, and assist with community events to support city operations.
- Lead by example: Work collaboratively with coworkers to deliver exceptional service and continuously strive for improvement.
What We’re Looking For:
- Strong communication and decision-making skills under pressure.
- A passion for helping others and making a difference.
- Willingness to learn and complete all required training.
- Familiarity with community events and a dedication to staying informed.
- Flexibility to work a variety of shifts, including nights, weekends, and holidays, to ensure continuous coverage and support.
Why Join Us?
- Be a vital part of the team that ensures safety and security for your neighbors.
- Work with state-of-the-art tools in a challenging, fast-paced environment.
- Gain unparalleled fulfillment knowing your efforts directly impact lives.
If you thrive in high-stakes situations, are committed to serving your community, and want a career where every day is different, we want to hear from you!
MINIMUM QUALIFICATIONS
- Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
- Possession of or ability to readily obtain NCIC/TCIC certification.
- Possession of or ability to readily obtain TLETS/NLETS certification.
- Possession of or ability to readily obtain a TCOLE Basic Telecommunicator certification.
- Must be able to work as a team during stressful situations and major events.
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ABOUT THE COMPANY
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City of Rockport
Show moreRockport is known for its endless recreational possibilities and mild weather. Ranked in The 100 Best Small Art Towns of America, and recognized among the top retirements spots in the nation by America's Best Places to Retire.
As the City’s Human Resources Department, we partner with all City Departments in providing professional human resource services. Staff works with employees through the pre-employment, employment, and retirement processes. All job openings are posted on the city’s website, and in the newspaper. Applications will be taken only for positions that are open. The City of Rockport is an EOE/ADA employer.
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