Housing Navigator (Senior Analyst)

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department

The Director’s Office of Planning, Building and Code Enforcement (PBCE) leads the department to fulfil the Department’s mission to guide the physical change of San José to create and maintain a safe, healthy, attractive and vital place to live and work. The goal of the team is to support the three divisions to build a better San José. The Office works collaboratively with leaders to advance the department as a professional, well-run organization.

The Director’s Office leads operational improvements and coordination between the teams inside the department and liaisons with other departments to advance the goals of the City. The Department includes over 300 staff members responsible for issuing over 40,000 permits a, conducting 100,000 inspections, and closing over 3,000 code cases per year. The Department plays a crucial role in advancing the 4,000 affordable housing units that are in the entitlement or permitting process and the 2,000 units in the construction and inspection phase.

Position Duties

The Department is seeking highly capable applicants for the Senior Analyst classification to fill the Housing Navigator role. This full-time position supports developer clients/applicants who seek to build affordable housing in San José by problem solving any issues in the process to facilitate new affordable units. The primary focus is to ensure that major affordable housing applications (generally 50+ units) are processed efficiently through the San Jose entitlement/permitting process, resulting in the rapid delivery of completed housing units.

The Position facilitates major affordable housing permits through the permitting process and works with internal partners including Planning, Building, Public Works, and Fire Prevention who are responsible for reviewing plans and issuing permits for construction. This role also coordinates closely with the Housing Department, working at times as an extension of their staff to properly prioritize and guide the coordinated efforts of all the involved departments toward delivery of housing units that have funding constraints/deadlines associated with both City-funded and non-City funded sources.

The Housing Navigator serves as the internal project manager for the developer/builder regarding their work inside City Hall, troubleshooting technical issues and resolving conflicts in order to keep plans moving through the process toward permit issuance. The Housing Navigator will be a main point of contact for the developer/building and their design team to determine their needs and help them understand process and potential issues in detail.

Responsibilities include but are not limited to:

• Coordinate and facilitate affordable housing projects throughout the San José approval process.
• Support projects through the entitlement process and coordinate with the Planning project manager on requirements, conditions of approval and next steps.
• Work with the applicant to ensure all conditions of approval are implemented.
• Outline the process steps between the entitlement and permitting process to prepare applicants for the next steps.
• Work with the review partners to establish a review schedule that involves commitment from the applicant on resubmittal timeframes.
• Serve as a facilitator between the applicant and the plan reviewers if/when there are communication breakdowns or misunderstands during the permitting process.
• Coordinate the finance deadlines with Housing Department to ensure the plan review process allows for that process.
• Track the funding and financing conditions for affordable housing projects to ensure all requirement met through the process.
• Assist with external agency coordination related to the City’s development review process.
• Troubleshooting delays in the inspection process by working with internal managers.
• Serve as a point of contact for prospective applicants contemplating building affordable housing in San José.
• Work with City stakeholders to identify and implement process improvements that aid the production of affordable housing in San José.

SALARY

Senior Analyst: $113,327.76 - $138,072.48 annually

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

Minimum Qualifications

Education: A bachelor’s degree from an accredited college or university.

Experience: Four (4) years of increasingly responsible experience in general management/administrative analytic work in the areas of budget, finance, grant administration, organizational analysis, general administration, human resources, or related field in general analytical work.

Acceptable Substitutions: One (1) year of additional education above the bachelor’s degree level may be substituted for one (1) year of the required management/administrative analytic work.

Licenses/Certifications: Possession of a valid State of California driver's license may be required for some assignments.

Form 700 requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.

Other Qualifications

COMPETENCIES
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems; is proactive and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Problem Solving - Approaches a situation or problem by defining the problem or issue. Determines the significance of problem(s). Collects information. Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Decision Making - Identifies and understands issues, problems, and opportunities. Uses effective approaches for choosing a course of action or developing appropriate solutions.

SELECTION PROCESS
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You must answer all job specific questions to be considered or your application may be deemed incomplete and withheld from further consideration.

If you have questions about the duties of this position, the selection or hiring processes, please contact Amy Ruiz at amy.ruiz@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 12/11/2024 11:59 PM Pacific

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• City of San Jose

• 408-535-1285

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