Business Process Consultant Senior (For City of Austin Employees Only)

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses or Certifications:

None.
Notes to Applicants
Position Overview:

The Financial Services Department is seeking a Business Process Consultant, SR to join a team that provides communications and consulting services across the department. This role supports organization-wide collaboration and leads cross-functional teams to implement best practices, identify pain points, and drive improvements.

We are looking for a candidate that is skilled at building strong relationships and has a talent for providing communications with curiosity, compassion, and creativity.

Who We Are:
Our department provides a variety of financial services and programs. The Financial Services Department ( FSD ) serves residents, vendors, and City departments.

Our mission is to serve as a trusted steward of public resources with integrity and accountability to ensure a fiscally sound city.

Our staff supports a wide variety of financial processes, including preparing the annual budget and annual fiscal report, procurement processes, franchise agreements, real estate transactions, and overseeing the City’s investment portfolio and debt management.

As an internal support function within the larger City organization, FSD is proud to serve and act as a leader in financial management to its partner departments.

Click here to read more about us online!

Why Join Us?

Meaningful Work
Contribute to projects that improve the lives of the people in our community.

Innovation and Collaboration
Collaborate with diverse and talented teams, leveraging technology, continuous improvement, and best practices to drive progress in a variety of financial programs.

Professional Growth and Development
Achieve your professional goals. FSD offers opportunities to advance in multiple career paths, as well as a wide variety of learning opportunities.

Work-Life Balance
Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences.

Hybrid Work Environment:

The City of Austin Flexible Work Arrangement Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. Staff may be eligible to telework up to 60%/week. Work schedules are implemented to meet department requirements and are subject to change based on business needs.

Health and Wellness

The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally well. For employees that are covered, this includes low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

Click here to review the City of Austin’s Employee Benefits Guide .

Click here to watch a short City of Austin Employment Video .

Application Details:

• A detailed, complete COA employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position.
• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
• A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
• When completing the City of Austin employment application, the work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number.
• Incomplete applications will not be considered.
• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

Additional Details:

• The Financial Services Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.
• This position may require a skills assessment.
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required.
• This position will require a pre-employment Criminal Background Investigation ( CBI ).
• If you are selected as the top candidate for a position, we may contact your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 previous supervisors in the application with correct contact information.
• If you are identified as a top military candidate or a veteran, you must provide a copy of your DD-214.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

90 Day Provision for Additional Vacancy:

When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool.
Pay Range
$37.63 - $47.98

Hours
Monday - Friday; 8:00 a.m. to 5:00 p.m.

Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.

Staff eligible to telework must be in the office for at least 40% of their scheduled work week.
Job Close Date 11/26/2024 Type of Posting Reserved for City Employees Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Municipal Building, 124 W. 8th St. Preferred Qualifications

• Direct experience in developing and executing strategic plans and initiatives within a local government setting.

• Demonstrated ability to serve as a liaison, facilitating communication and coordination between department staff and key stakeholders, including community members, City Council, private businesses, vendors, community organizations, and other city departments.

• Background in staff supervision, including assigning tasks, overseeing work quality, and ensuring alignment with organizational objectives.

• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Knowledge of leadership methodologies and supervisory responsibilities.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in handling conflict resolution to changes of current processes.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to lead and manage a multi-discipline workforce.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires Graduation from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet these minimum qualifications?

• Yes
• No

* Are you currently an employee of the City of Austin?

• Yes
• No

* Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions.
(Open Ended Question)
* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

* Describe your direct experience in developing and executing strategic plans and initiatives within a local government setting. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position.
(Open Ended Question)
* Describe your experience serving as a liaison, facilitating communication and coordination between department staff and key stakeholders, including community members, City Council, private businesses, vendors, community organizations, and other city departments. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position.
(Open Ended Question)
* Describe your background in staff supervision, including assigning tasks, overseeing work quality, and ensuring alignment with organizational objectives. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Optional Documents

• 

• City of Austin

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