Front of House Manager

ABOUT US

The Department of Cultural Services in partnership with the Marin Cultural Association has five essential functions: operating the Marin Center facilities and campus as rental venues, programming a diverse performance series and the visual arts galleries, overseeing the Frank Lloyd Wright Civic Center docent tour program, and producing the award-winning Marin County Fair. The Department and the Marin Cultural Association support art and culture in Marin County, increasing participation, advancing collaboration, and optimizing resources to create greater access to the arts for all Marin County residents regardless of age, race, ability, or means.

ABOUT THE MARIN CENTER: As the major performing arts, events center, and fairgrounds in Marin County, Marin Center serves the community by bringing art, music, dance, and performance of all kinds to audiences around the Bay. Marin Center is comprised of the Marin Veterans’ Auditorium, the Showcase Theater, the Exhibit Hall and the Fairgrounds

ABOUT THE POSITION

Under general supervision, the Front of House Manager manages front of house operations necessary to ensure excellence in customer service, safety and comfort for all individuals who attend performances and events at the Marin Center; recruits, assigns, coordinates and provides lead direction to Assistant House Managers, Performance Attendants, Utility Workers and volunteer usher staff; oversees on-site operations of producers, exhibitors, concessionaires, security and other vendors; and performs related duties as required.

The Front of House Manager functions independently within clearly established policies and procedures as the assigned departmental representative at events to ensure operational effectiveness and to respond to emergency situations. Unusual problems or policy matters are referred to higher levels of management.
Work is performed in a standard office environment and performing arts/event venue. Incumbents will be required to work a flexible schedule including weekends and holidays, overtime and on-call as dictated by events schedule.

ABOUT YOU

The Highly Qualified Candidate: Highly qualified candidates will bring a breadth of experience as a house manager and/or event coordinator in a theatre, auditorium, fairground or other public facility, and this experience will include directly managing front of house operations, overseeing safety training and protocols, developing and executing customer service protocols and procedures, and recruiting, coordinating, and managing paid and volunteer front of house staff. Desired skills include strong organizational capacity , . the ability to think and plan ahead, strong written and verbal communication skills, and the ability to deal with emergency situations while staying calm and clear headed. Bilingual proficiency in English and Spanish is highly desirable.

QUALFICATIONS

Knowledge of:

• Methods and techniques used in house management operations for performing arts, conventions, conferences, or other special events.
• Exceptional customer services practices and skills.
• Volunteer management.
• Methods and techniques used for recruiting and training volunteers and paid staff.
• Applicable public safety laws, rules and regulations governing buildings, facilities and grounds commensurate with those at the Marin Center; public safety agencies and types of emergencies handled by each.

Ability to:

• Use standard office software including events scheduling and volunteer scheduling software.
• Provide direction to paid and volunteer staff; recruit volunteers; evaluate skills of staff relating to the effective operation of the events.
• Follow instructions; take responsibility and exercise sound judgment in making decisions.
• Deal tactfully with the public; anticipate and effectively deal with potential problems of scheduled events.
• React quickly, efficiently and calmly in emergency situations and enlist assistance from the appropriate public safety agency.
• Explain established rules and regulations to others.
• Follow oral and written instructions.
• Interpret and apply applicable rules and explain regulations and procedures quickly
  

MINIMUM QUALIFICATIONS

One year of house management or event coordination experience in an auditorium, theater, fairground or similar public facility. For more information regarding the knowledge, duties and abilities, please view the class specification.

IMPORTANT INFORMATION

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.

Bilingual Certification: Successful candidates must demonstrate proficiency in Spanish/ English to be eligible for the 5% additional bilingual pay. A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet the requirements of the position.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment will be used to fill the current vacancy and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Alisa Samuel at alisa.samuel@marincounty.gov .

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 12/8/2024 11:59 PM Pacific

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• Marin County

• (415) 473-6104

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