Support Service Worker II - Bilingual (Public Defender DMV Liaison)

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website . Read on to find out more about this opportunity.

ABOUT THE POSITION

The Support Service Worker II - Bilingual (Public Defender DMV Liaison) is responsible for assisting Public Defender clients charged with criminal offenses, or generally in need of assistance to clear all impediments to obtaining a valid California Driver’s License (“CDL”), and to assist clients in navigating other court imposed obligations at the direction of the Chief Investigator, Chief Deputy Public Defenders, and the Public Defender.
Responsibilities for this position include:

• Research cases: Understand the criminal complaint and allegations against Public Defender clients, review associated discovery, examine minutes and court entries, interview clients, and make court clerk inquiries.
• DMV Specific Research: Ascertain the specific actions taken against a driving record and how to clear these holds. Interact with and contact the following DMV Units: Mandatory Actions Unit, Driver’s Safety Unit, Records Security Unit, Investigations Unit.
• Documentation: Organize and maintain all findings related to clients’ licensing issues into a useable format for the assigned Deputy Public Defender to prepare the case for the court. Synthesize an action plan for clients to execute towards obtaining their CDL.
• Administrative Documentation: Assist clients with filling out and submitting DUI Intake Packets to enroll in remedial DUI courses, DMV Exemption Forms, Modify Judicial Order Form, and other forms and documents related to licensing issues.

• Data Collection: Quantitative and Qualitative data collection to assess program impact and client success. Prepare monthly impact reports summarizing this data.

• Communication: Keep assigned attorneys abreast of findings regarding clients’ license, plan, progress towards re-licensure. Maintain active dialogue with clients to guide and assist in any manner necessary to resolve their criminal case and DMV record. Foster a friendly and efficient work relationship with any DUI Program.
• Coordinate legal strategy with attorney to resolve criminal court case.
• Client Assistance:
  • Meet with clients to execute the DUI program packet together.
  • Send executed DUI registration packet via email and/or mail to Marin DUI program and coordinate initial registration payment DUI Program.
  • Provide clients with the CA Driver’s Handbook so that the client can study before taking the written driving test.
  • When necessary, assist client obtaining/applying for a home country passport.
  • Provide clients with community service information and how to clear fines.
  • Monitor clients’ progress in re-licensure efforts and progress through DUI program.

• Community Outreach: In coordination with the Public Defender Community Outreach Liaison, engage with clients and the community at large at off-site outreach events. On average, there is an outreach event every week. To reach our target populations, some events will take place outside of regular business hours.

There is currently one (1) full-time regular hire position.

Bilingual Testing/Certification: The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.

Hybrid schedule:

The Public Defender Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely and telework options are available; however, the successful candidate must be able to report to County facilities for various meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

ABOUT YOU

Our Highly Qualified Candidate: The ideal Support Service Worker II - Bilingual (Public Defender DMV Liaison) candidate has a desire for assisting and working directly with the clients of the Public Defender’s Office. The successful candidate must be organized, have a professional demeanor, work well independently and in group settings. The candidate must be able to establish and maintain effective collaborative relationships with colleagues, clients, and County agencies. The candidate possesses the ability to maintain confidentiality and compassion for the individuals they work with, while maintaining sensitivity to the competing needs of a wide variety of stakeholders. The candidate will have a strong work ethic, be able to maintain case files in an orderly fashion and complete tasks in a timely manner.
QUALIFICATIONS
Knowledge of:

• Awareness of ethnic, economic, and social factors affecting clients and community members served by the Public Defender’s Office.
• Knowledge of County and community resources including legal, employment, and social services.
• Knowledge of linguistic, cultural, economic, and social barriers which inhibit clients from seeking and receiving services and methods of overcoming these barriers.
• Ability to perform standard office practices and procedures, including filing of relevant paperwork and the utilization of various software platforms.
• Utilize bilingual skills to read, speak, and understand communication with Spanish-speaking client populations.
• Strong communication skills between clients, attorneys, supporting programs, justice partners, and community members.
• Strong ability to problem-solve and be deeply solution focused, applicant will be inclined to think outside of the box while also complying with the department’s established policies and procedures.
• Applicant will be able to maintain confidentiality while pursuing better client outcomes and have the cultural competence with monolingual Spanish speakers, immigrants, and indigent community members.

Ability to:

• Evaluate client needs through interviewing and observation.
• Perform a variety of paraprofessional support work.
• Resolve conflicts between clients and providers.
• Recognize specific indications of need for various services and develop service delivery plans.
• Utilize bilingual skills to read, understand and explain rules, policies and documents to a non-English speaking or bilingual population.
• Maintain accurate records and files.
• Make accurate complex arithmetic calculations.
• Prepare reports related to the work performed.
• Establish and maintain effective working relationships with clients, representatives of the community served, employees of County departments, and other agencies and the public.

MINIMUM QUALIFICATIONS
Three (3) years of experience in a legal, public health, social service or community organization that demonstrates possession of the stated knowledge and abilities plus successful completion of twelve (12) semester units of education in administration of justice, political science, public health science, behavioral science and/or social welfare from a recognized college or equivalent. One (1) additional year of experience may substitute for the educational requirement. College-level education in a field as listed above may be substituted for the experience on a year-for-year basis to a maximum of two years. Demonstrated oral and written proficiency in English and a designated second language is required.

Licenses: This job class requires travel between various County and business-related locations. Employees who drive on County business to carry out job-related duties must possess a valid California driver’s license for the class of vehicle driven and meet automobile insurability requirements of the County. Possession of a valid Class C California driver’s license and a satisfactory driving history record as obtained from the Department of Motor Vehicles is required at the time of the selection interview.

IMPORTANT INFORMATION

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Linda Kline at linda.kline@marincounty.gov .

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 12/8/2024 11:59 PM Pacific

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• Marin County

• (415) 473-6104

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