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Job Description
Minimum Qualifications- Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of related experience
- Experience may substitute for education up to four (4) years
Licenses and Certifications Required:
None.
Notes to Applicants
Position Overview:
This position works with customers to understand their needs and as part of a team to translate business needs into technical solutions. This includes support of an enterprise case management application (such as AMANDA ), document and records management software (such as eDocs/Capture Center) and ticket management (ServiceNow). This role ensures that key systems are up to date with the latest software versions and patches, collaborates on development projects, provides troubleshooting, and fulfills enhancement requests. Familiarity with DevOps frameworks and coding (PL/ SQL , jquery, and some Angular) is required. In addition to the technical skills required, the candidate should enjoy working on a team, learning unfamiliar technologies, be willing to share knowledge and learn from others, coordinate and lead meetings, effectively communicate technical concepts to both technical and non-technical audiences, offer advice and recommendations on proposed solutions and be FLEXIBLE .
Standard business hours, and on call rotation. The position is REMOTE but must come to the office anytime it is required. Must reside in Texas. Skills assessment(s) will be required for this position. you must pass PL/ SQL to be invited to interview.
Use of AI is strictly prohibited to respond to the application and during the interview process.
Critical Employee:
This position has been designated as a CriticalEmployee. Critical Employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services
About the Department:
The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.
Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.
NOTE : A cover letter and/or resume will NOT be accepted. Once a position is closed, no additional applications or application changes will be accepted.
All interviews are being conducted virtually via Microsoft Teams.
Skills Assessment(s) may be required as part of the recruitment process.
Fair Labor Standards Act:
This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.
Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.
Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information.
Pay Range
$35.50 - $45.27
Hours
Standard Business Hours, may require outside of schedule
Job Close Date 05/13/2025 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Road, Austin, Texas Preferred Qualifications- Experience with PL/ SQL focused on creation of stored procedures and packages.
- Experience with jquery, SOAP UI, Angular, web services, and configuration of web services, and configuration of web server applications.
- Experience working directly with customers configuring, coding and supporting commercial off-the-shelf IT systems with complex business rules using Agile and DevOps technologies.
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Researches, designs, develops, tests, implements, and manages service/product solutions Develops service/product/solutions to support value creation, growth, and delivery of exceptional City/department customer and business results Leads creation of a quality product or component of value Leads and supports implementation, development, enhancement, and software source code and script modifications Analyzes and designs technical solutions related to an application, platform, or service Analyzes, creates, automates tests, and verifies and validates whether system and software solutions meet specified requirements Monitors performance and identifies errors and remediation Uses DevOps and Agile processes to deliver desired functionality quickly and effectively while iterating to continue development Supports legacy systems, technology, processes Determines technical feasibility criteria and next steps and actions for software and features. Ensures high-quality software deliverables by leveraging automation and tooling best practices. Participates in the design and development of the test automation framework and any in-house tools required. Debugs, troubleshoots, and isolates software problems.
Responsibilities- Supervision and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.- Knowledge of software design concepts, application servers, middleware applications and other software-related tools and concepts.
- Knowledge of programming languages like Javascript, C++, Python, Java etc.
- Knowledge of development platforms (e.g., AWS , Azure, Salesforce, Pega, Docker, Kubernetes).
- Knowledge of software development lifecycles and agile development methodologies.
- Knowledge of Operating Systems (Linux, UNIX , MacOS etc.)
- Knowledge of DevOps and CI/CD principles and tools.
- Knowledge of configuration management, test-driven development, and release management
- Knowledge of mobile applications, ecosystems and development.
- Skill in leading automation & orchestration, scripting & coding skills, ci/cd, containerization testing, infrastructure as code (IaC), release and deployment, and solution development.
- Skill in software security, cloud orchestration & computing.
- Ability to design and code the right solutions starting with broadly defined problems.
- Ability to work in an agile environment to deliver high-quality software.
- Ability to collaborate with experienced cross-disciplinary teams to conceive, design, and bring innovative products and services to market.
- Ability to investigate and analyze information, and to draw conclusions.
- Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
- Ability to adapt quickly to short timelines, changes in prioritization, and ambiguity in an agile work environment.
- Ability to work with multiple layers of complexity.
- Ability to adhere to required compliance to all change management policies and procedures.
- Ability to adhere to required compliance to all information security policies and procedures.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* The minimum qualifications for the IT Software Engineer Senior position require: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of related experience Experience may substitute for education up to four (4) years. Do you meet these qualifications?- Yes
- No
- I acknowledge and understand this position requires a Criminal Background Check
(Open Ended Question)
* Detail your experience with jquery, SOAP UI, Angular, web services, and configuration of web server applications.
(Open Ended Question)
* Describe in detail your experience working directly with customers configuring, coding, and supporting commercial-off-the-shelf IT systems with complex business rules using Agile and DevOps technologies.
(Open Ended Question)
Optional & Required Documents
Required Documents Optional Documents -
ABOUT THE COMPANY
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City of Austin
Show moreThe City of Austin
This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.
Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.
The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.
Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.
There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.
City Government
The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.
The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.
The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.
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