Chief Assistant Director of Child Support Services

The Position

Why join the Contra Costa Department of Child Support Services?

Contra Costa County Department of Child Support Services is seeking a talented and motivated individual to fill a full-time Child Support Services Chief Assistant Director vacancy located in Martinez, CA. The Department has a tradition of excellence and has received multiple program awards for their hard work and outstanding achievements within the program.
The Chief Assistant Director is a member of the team that assists with the development and implementation of policies and procedures, participates in strategic goal planning and monitoring/assessing, and serves as a member of the Department’s management team that builds collaborative relationships between the DCSS units, the public, and other government agencies. The successful candidate for this position will strive to continue the excellence achieved by the department.

We are looking for someone who:

• Has the ability to interpret, disseminate, and implement new State DCSS directives and Federal regulations and procedures into the Division's business activities as required;
• Takes actions, makes decisions, and shapes team or group priorities to reflect the organization’s vision and values
• Adapts quickly to change and demonstrates resilience
• Is capable of setting performance goals and focusing on guiding others to accomplish work objectives, utilizing project and performance management strategies
• Effectively manages time, resources, and utilizes new approaches, new methods, and new technologies to ensure work is completed efficiently and cost-effectively
• Takes actions to continually improve, and takes a structured approach to managing self and others
• Will work as a team member to encourage communication and collaboration from all levels in the department when looking for solutions.

What you will typically be responsible for:

• Developing strategies to integrate new policies and laws into existing procedures
• Developing and presenting evidence-based solutions for department-wide operational issues
• Guiding and advising staff on complex child support cases
• Recognizing the accomplishments of staff to promote morale and achieve operational efficiency
• Supporting and guiding the management team in their efforts toward continual professional and operational improvement
• Conducting assessments to determine organizational progress in meeting priorities and goals
• Assisting in maintaining the departmental budget
• Communicating and incorporating the department’s direction, values, and strategic plan with all staff and in every process

A few reasons you might love this job:

• Instrumental in implementing and supporting the Department’s Strategic Plan
• Great staff and work environment
• Ability to work on an effective management team
• An important program mission that allows us to help families in need

A few challenges you might face in this job:

• High ratio of newer staff
• Continuous change
• Balancing of multiple priorities and demands

Competencies Required:

• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Displaying Ownership and Accountability: Holding self and others accountable for measurable, high-quality, timely, and cost-effective results
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Informing: Proactively obtaining and sharing information
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Influencing: Affecting or changing others’ positions and opinions
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
• Delegating: Sharing responsibility, authority, and accountability
• Driving Results: Demonstrating concern for achieving or surpassing results against an internal standard of excellence
• Leading the Organizational Culture: Driving the organization’s culture through establishing and enforcing norms and/or behaviors in addition to processes
• Organizational Systems Thinking: Comprehending the organization as a system of integrated and interdependent functions
• Strategic Thinking & Perspective: Evaluating immediate actions in context of achieving long range objective
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education: Possession of a Bachelor's degree from an accredited college or university with a major in public or business administration or a closely related field.

Experience: Three (3) years of full-time or its equivalent senior level managerial, administrative or supervisory experience relating to planning, organizing and directing the functions of a child support collection enforcement agency.

Other requirements: All appointees to this class must be fingerprinted and successfully pass a background check.

Desirable Qualifications:
•Familiar with DCSS performance data and sources
•Project management experience
•Ability to implement and support a LCSA DCSS Strategic Plan
•Experience with implementing a performance management strategy

Selection Process

Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Remote Oral Board Interview: Candidates who possess the minimum qualifications will be invited via email to complete a remote oral board interview. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies and an overall passing score of 70% or higher. These may include any of the competencies listed in the above job description. (Weight 100%)

Tentative Recruitment Timeline

Remote Oral Board Interview: 5/28/2025-6/2/2025

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 5/19/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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