-
Job Description
Napa County as an Employer
As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE .
The Position
This recruitment is being conducted to fill one full-time vacancy for the classification of Information Systems Specialist, which may be filled at the I or II level depending on the qualifications, for the Help Desk Team at the Information Technology Services (ITS) Division, a branch of the County Executive Office, at Napa County. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year.
About Information Technology Services at Napa County:
Napa County Information Technology Services (ITS) is a branch of the County Executive Office that provides technology services and solutions to all 18 County departments, as well as a range of technology services to five special districts within the County. Each of these functional areas and special districts provide their unique services to the Napa County community and ITS plays a strategic role in fulfilling technology needs in support of these varying businesses.
About the Position of Information Systems Specialist I/II for ITS Service Desk:- Pay Range for ISS I: $43.65 per hour (Step 1) - $52.02 per hour (Step 5)
- Pay Range for ISS II: $49.71 per hour (Step 1) - $59.53 per hour (Step 5)
- Learn more about the summary of benefits HERE.
- UPCOMING SALARY INCREASES:
- 3.5% COLA increase effective 7/01/2025
- 3.5% COLA increase effective 7/01/2026
The current vacancy is for the ITS Service Desk group. This position will be administering end-user support on a variety of computers, printers, and other devices, over the phone and on-site. The ideal candidate must have strong problem-solving skills, customer service skills, and experience working in an Enterprise Environment performing hardware and software maintenance, replacement, and installations. The ideal candidates will need to be well-versed in the administration of Windows Operating Systems, Microsoft Office 365, and Microsoft Active Directory and Azure. Additionally, the ideal candidate will understand business requirements and communicate those requirements to the Information Technology Services (ITS) Management team; perform technical work on information technology projects; plan, develop, and test computer systems and applications; analyze user requirements to implement solutions to meet their business needs.
Telework Availability - Teleworking is not permitted during the first six (6) months of employment and/or during the first six (6) months of a probationary period. Should teleworking be permitted by a hiring department after the 6 month requirement, the County supports a telework schedule that consists of a maximum of two (2) days per week.
Position Requirements for the Information Systems Specialist I:
To qualify for the Info Systems Specialist I classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is:- Experience: None required.
- Education: Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Position Requirements for the Information Systems Specialist II:
To qualify for the Info Systems Specialist II classification , an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is:- Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation.
- Education: Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License.
The Recruitment Process:
Online Application Deadline By Monday, May 19, 2025 @ 5:00 pm Application Screening Tentatively the week of May 19, 2025 Supplemental Question Scoring Tentatively the week of May 19, 2025
Supplemental questions will be scored by subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview .
Oral Exam (Panel Interview) Tentatively the week of June 9, 2025 Establish Eligibility List Tentatively the week of June 9, 2025
Only the most qualified candidates from the interview process will be placed on the eligibility list and may be considered to fill positions for up to one year.
Napa County Human Resources reserves the right to make changes, additions, or deletions to the examination dates/processes.
Example of Duties
View the full job description including the example of duties for these positions can be reviewed below.- Info Systems Specialist I
- Info Systems Specialist II
Disaster Service Workers:
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).
ADA Accommodation:
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.
Napa County is an Equal Opportunity Employer.
PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION
SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.
ADDITIONAL BENEFITS INFO -
Click here for additional benefits information forPublic ServicesEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE
THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS
EMPLOYMENT INFORMATION
PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.
FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.
SELECTION PROCESS -
FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.
Closing Date/Time: 5/19/2025 5:00 PM Pacific -
Special Instructions
5/19/2025 5:00 PM Pacific -
ABOUT THE COMPANY
-
-
Napa County
Show moreThe Napa Valley - Internationally known for its fine wines, exciting restaurants and world-class resorts, is home to 130,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.
Located in the heart of California’s preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.
The Napa Valley’s strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.
The County of Napa is a highly respected employer within the local community as well as throughout the region. We offer rewarding and challenging work, flexible hours, competitive salaries, a comprehensive benefits package and tremendous opportunities for career growth. At the County of Napa we truly value our employees and are committed to diversity in our family-oriented environment. This is why we are the Employer of Choice for more than 1,300 employees.
As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community’s values: integrity, accountability, and service.
Please visit our career page for current opportunities: www.napacountycareers.com
A general law county, Napa County is governed by a five-member Board of Supervisors elected by district for four year terms. The Board of Supervisors appoints a County Executive Officer who is responsible for providing overall management for the County’s operations, including day-to-day supervision of the County’s appointed department heads.Napa County has a budget of over $454 million and has enjoyed relative financial stability in recent years compared to many agencies. More than 1,300 county employees provide services to the public through 17 departments—5 managed by elected officials and the remainder managed by a department head appointed by the Board of Supervisors based on the recommendation of the County Executive Officer. County services include land use permitting, road maintenance, social services, public safety, elections, public health, behavioral health, environmental management, airport operations, library services, emergency operations and dozens of other pro-grams that benefit County residents. As an organization, Napa County is dedicated to improving the lives of its residents and reflecting the best of the community’s values: integrity, accountability and service.
-