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Summary
If you’re an IT professional who loves variety and serving the public, this is the opportunity for you! Join the City of West Sacramento and become part of the team supporting the technology that helps City staff deliver results for our residents. Preference will be given to candidates who have experience performing customer-focused IT technical support in an organizational setting. The ideal candidate should also possess excellent people skills, a positive can-do attitude, and an unshakable commitment to delivering outstanding results for IT’s internal customers and the West Sacramento community.
DEFINITION: The Technical Support Specialist I/II/III performs a variety of technical duties in the analysis, design, testing, installation, and maintenance of information technology systems, including third-party applications in a networked environment; installs, operates, and maintains computer equipment as required; and provides training and technical assistance to inter-departmental staff.
SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the Information Technology Operations Manager. No direct supervision of staff is exercised. Responsibilities may include the indirect supervision of lower level and/or part-time staff.
CLASS CHARACTERISTICS: The Technical Support Specialist I/II/III is distinguished from the Information Technology Specialist I/II series by the performance of assignments with less complexity and independence than the Information Technology Specialist I/II.
Upon satisfactory completion of one (1) year of training and meeting the minimum requirements, the Technical Support Specialist I will be appointed to the Technical Support Specialist II. Satisfactory performance means an overall “satisfactory” rating or higher on the performance evaluation during the last evaluation period.
The Technical Support Specialist II is the journey level in the Technical Support Specialist series. Upon recommendation of the Department Head and approval by the City Manager or designee, a Technican Support Specialist II may advance to the Technical Support Specialist III classification after they have performed the full range of duties of an Technical Support Specialist II for two (2) years, has demonstrated the abilities and competencies necessary to perform the full range of Technical Support Specialist III duties and has attained the minimum qualifications for Technical Support Specialist III position. -
Job Description
EXAMPLES OF ESSENTIAL FUNCTIONS: (Illustrative Only): Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Designs, develops, tests, and implements computer applications.
- Prepares and maintains documentation and inventory for each software application.
- Analyzes problems with existing applications.
- Consults with various city department staff.
- Analyzes current processes and procedures.
- Assists in determining equipment and software needs.
- Responsible for maintaining the city phone systems Conducts staff training for new and existing hardware and software.
- May participate in the design, implementation and maintenance of data communications, local area networks and wide area networks.
- Limited programming of third-party applications, using built in tools.
- Assists with the administration of the network servers and all related software applications.
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Job Requirements
EDUCATION AND EXPERIENCE: Any combination of training and experience which would provide the required knowledge and skill. A typical way to obtain the required knowledge and skill would be:
Education: High school diploma or equivalent plus college level coursework in data processing, computer science, computer network administration, or a related field.
Experience: Technical Support Specialist I: One (1) year experience demonstrating competency in one or more fields of information technology. Technical Support Specialist II: Two (2) years of related professional experience. Technical Support Specialist III: Four (4) years of related professional experience.
An Associate’s Degree or equivalent sixty (60) units or Bachelor’s Degree in a related field may be substituted for one (1) year of the experience requirement. -
Special Instructions
Please mention you found this employment opportunity on the CareersInGovernment.com job board.
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ABOUT THE COMPANY
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City of West Sacramento
Show moreCalifornia's Golden Dream is thriving in one of its newest cities. Incorporated in 1987, West Sacramento is a city designed and ready for business in the 80's. Yet its history dates back more than 100 years.
Like its cross-river neighbor, West Sacramento was first settled during the Gold Rush era. The early settlers soon learned that the real gold in the area was the incredibly rich delta soil deposited over the centuries by the Sacramento and the American Rivers. By the turn of the century the central valley of California was recognized as one of the premiere agricultural areas of the world. As Sacramento grew into a major city, West Sacramento, which was separated by the Sacramento River and a county line, retained its small town character and industrial base.
Today, West Sacramento is at the crossroads of California. Featuring its own deepwater port, two interstate highways, major North/South and East/West rail lines and a commercial airport nearby, West Sacramento is well connected to the Pacific Rim and the rest of the nation. And just a literal stone's throw away is downtown Sacramento, the seat of the government for the 6th largest economy in the world. Being a part of the Greater Sacramento community, we're on everyone's list as one of the fastest growing and most livable areas in the country.
Yet West Sacramento offers something that can no longer be found in many of California's cities - affordable land and housing. The average home cost is less than half of what a comparable home costs in metropolitan areas as little as 80 miles away. There is a small town atmosphere in West Sacramento, with traditional values and a healthy respect for business and industry.
Come to West Sacramento. Meet the people. See the land. You'll agree the climate is right for you!
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