Operations Program Specialist - University Housing

Job Summary

The University Housing Planning and Support Services oversees multiple dynamic areas and is responsible for continual proactive analysis of complex issues and process improvement as well as communicating department specific information from three University Housing support services areas to the residential community and campus-wide stakeholders. Under the general direction of the Assistant Director of Facilities Operations and Sustainability, the incumbent is responsible for providing lead direction to professional and administrative staff, functional leadership for day-to-day operations for the Customer and Work Order unit, monitoring and ensuring that organizational goals and deadlines for customer service functions are achieved. Additionally, this position serves as a liaison to departments, residents, contractors, and vendors and provides specific administration analysis for a variety of tasks and programs including work order database expertise; room/apartment condition inventory program; department-wide key control inventories and trainings; damage charge analytics; and administrative oversight of special event programs.

Department Summary

University Housing, a unit within the Division of Student Affairs, consists of Facilities Operations, Housing Administration, Custodial Operations, Diversity and Inclusion, and Residential Student Experience. University Housing provides a premier living and learning experience for over 8800 students in residence hall and apartment-style communities. University Housing’s mission is to create a diverse and engaging experience that inspires all residents to Learn by Living.

Key Qualifications
Demonstrated ability to provide lead work direction to student assistants and/or customer service staff through the development of measurable key performance indicators and achievable objectives to accomplish greater department goals. Excellent organizational and time management skills. Ability to initiate, independently plan and coordinate the execution of multiple projects, continually assessing and handling shifting and competing priorities with frequent interruptions within a work environment that can be fast paced and sometimes stressful. Demonstrated ability to independently analyze and evaluate software functionality through technical documents and testing, perform fit-gap analyses, and design and document efficient and effective business practices. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization, bringing about understanding to needs and solution options. Ability to identify and understand problems from a granular and broader perspective, anticipating the impacts on processes, staff and other functional areas, navigating and directing discussions to reduce negative impacts during the designing of solutions.
Education and Experience

• Equivalent to graduation from a four-year college or university. Three years of technical or administrative experience. A graduate degree in a related field may be substituted for one year of the required experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Salary and Benefits

Anticipated Hiring Range: $65,000 - $85,000 Per Year

Classification Range: $55,176 - $99,816 Per Year

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu .

Equal Opportunity and Excellence in Education and Employment

This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Positions are posted for a minimum of 14 calendar days.

Advertised: May 15 2025 Pacific Daylight Time
Applications close:

• 

• California Polytechnic State University

• 805-756-2236

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