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Job Description
Starting salary: $101,254.00 annually. Rate of pay depends on qualifications.
Job Description
JOB SUMMARY
The Manager - Business Analytics is responsible for the development and management of Customer Service performance metrics and operational analytics that will translate raw data into valuable business insights. This position will lead a team in completing a variety of analytical techniques, ranging from simple data aggregation to complex data mining.
ESSENTIAL FUNCTIONS- Understands business needs and objectives.
- Develops strategies for effective data analysis and reporting.
- Defines department-wide metrics and relevant data sources.
- Selects, configures and implements analytic solutions.
- Leads and develops a team of data analysts.
- Oversees all analytics operations to correct discrepancies and ensure quality.
- Relies on extensive experience and sound judgment to plan and accomplish goals.
- Performs other duties as assigned.
DECISION MAKING- Works under limited supervision.
- Supervises assigned staff.
MINIMUM REQUIREMENTS- Bachelor’s Degree in Computer Science, Statistics, Data Management, or a related field from an institution accredited by a nationally recognized accrediting agency.
- Five (5) years of work experience in data analysis and reporting.
- Valid Class "C" Texas Driver's license.
PREFERRED QUALIFICATIONS- Master’s Degree in Computer Science, Statistics, Data Management, or a related field from an institution accredited by a nationally recognized accrediting agency.
- Three (3) or more years of relevant industry experience.
- Three (3) or more years of supervisory experience.
JOB DIMENSIONS- Advanced working knowledge of Excel, SQL and business intelligence tools (e.g. Tableau).
- Ability to develop and maintain contact with internal and external customers.
- Ability to work in a team environment.
- Ability to communicate effectively, verbally and in writing.
- Strong logical reasoning skills and business acumen.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 20 pounds occasionally. Subject to sitting, standing and walking for long periods of time. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment with occasional field visits.
May be required to work hours other than regular schedule such as nights and weekends.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:- Competitive, market-based salaries
- Performance-based incentives
- Medical benefits
- Dental benefits
- Life insurance
- Prescription drug program
- Vision care plan
- Two retirement plans
- Deferred compensation plans (457 plan)
- Disability income
- Paid leave (vacation, sick, personal)
- Education assistance program
- Employee assistance program
- Flexible, tax-deferred health and dependent care spending accounts
- Wellness programs
- On-Site Fitness Facilities
- Community service opportunities
Closing Date/Time: 6/8/2025 11:59 PM Central -
ABOUT THE COMPANY
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San Antonio Water System
Show moreThe San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties. The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.
As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.
San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.
Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.
SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.
SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.
Why Choose a Career at SAWS?
For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.
For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.
For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.
For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.
For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.
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