Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,158.00 per month to $8,750.00 per month.
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.
This position
may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.
Classification Analyst/Programmer, Exempt - Career
About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position This is a full-time, one-year temporary position. Please Note: Review of applications will begin on June 2, 2025. This ITS Solutions Developer is responsible for designing, developing, implementing, supporting, debugging and enhancing developed application software, data integrations, and other solutions to support faculty, staff, and student success initiatives. This position collaborates with project manager(s), solution partner(s), other technical team members, CSU Chancellor’s Office, and third-party vendors to deliver robust solutions and integrations with laser focus on data integrity.
Under the direction of the ITS Director, this position is responsible for understanding and analyzing the evolving technological needs of the campus community, supporting existing and/or new products while maintaining data integrity, security, and accessibility standards.
Responsibilities Product Design, Administration, Development and Support:
- Install, configure, design, develop, test, implement, maintain, enhance, and support assigned products. Including but not limited to software, databases, and other technology stack for assigned products.
- Architect solutions by aligning complex requirements to IT products and solutions.
- Provide data and application integration between core applications and external third parties, and connectivity between two or more third parties.
- Apply advanced knowledge and broad understanding of technical architecture to develop, maintain, support, and scale multipurpose integration processes, platforms, and implements extensible API connectors.
- Leverage modern integration tool(s) to enable multi-platform data and application integration for all products & solutions within the ITS ecosystem.
- Administer and operate assigned ITS platform(s)
- Upgrade to the latest release of the products.
- Stay up-to-date on product features and functionalities.
- Implement best practices for application lifecycle management and product management.
- Facilitate meetings and workshops to gather requirements and promote process improvement.
- Automate processes where feasible and reduce technical debt.
- Work in a cross functional environment with various groups and end users to identify, document, and implement solutions to support various projects and initiatives.
- Provide responsive Tier-2 support for production issues and outages, helping to ensure minimal downtime, loss of productivity and service.
- Apply effective troubleshooting and problem resolution techniques.
- Prepare comprehensive root cause analysis and present alternative solutions with cost/benefit/risk perspective.
- Adhere to Accessibility Section 508 Compliance standards in all technical work.
Technical Project Coordination, Collaboration and Consultation:
- Serve as technical project manager/coordinator for assigned projects.
- Define and document functional needs, project scope, project plans for assigned projects, or coordinate the resources needed to execute these tasks.
- Write functional requirements into technical specifications.
- Estimate cost, resources, level of effort, and time for projects, enhancements, and assigned tasks.
- Identify and document requirements, specifications, test plans for assigned projects.
- Communicate project status/risks/issues effectively with management, end-users, and other stakeholders.
- Provide technical expertise and recommendations in the evaluation, purchase, upgrade, and maintenance of technology products.
- Consult with various stakeholders to understand their technological needs, help solve business problems, and achieve desired outcomes.
- Partner with faculty and staff to identify technology opportunities and determine the overall functional and technical requirements and specifications. These opportunities include but are not limited to process and workflow issues and new software/system requirements.
- Perform research, discovery, and gather data to develop insightful conclusions and generate solutions to address end user needs.
- Promote the features and functionalities of existing products within the ITS ecosystem to drive adoption, utilization, and increase value.
- Structure and author documentation with clear focus and content.
- Provide applicable documentation as part of software development life cycle (SDLC) and other end user documentation, such as quick steps, knowledge articles, video tutorials, and more as applicable.
- Prepare and deliver information and ideas through verbal communication (meetings and presentations).
- Provide end user training and communication materials to users that maximize their ability to utilize product capabilities, features, and other resources as applicable.
- Collaborate with solution vendors and/or external consultants and users to deliver new solutions or enhance existing products.
- Coordinate with database and system administrator to ensure adequate backup and plan for business resumption and continuity for assigned products.
- Maintain and update documentation of assigned product(s) in the team's shared drive.
Other Duties:
- Design, develop and implement infrastructure changes that integrate key data from campus applications into the overall architecture using Application Program interfaces (APIs) and best practices.
- Deliver reports, dashboards, business/technical intelligence or insights as requested.
- Keep current on new technologies and solutions in higher education
- Take on additional duties assigned by the Director.
Minimum Qualifications - A Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering or related discipline or equivalent combination of related education and relevant work experience.
- Experience in designing, developing, implementing, and supporting technological solutions.
- Experience working in a team-oriented, collaborative environment.
Required Qualifications - Experience in programming, database design, SQL, data integration as well as experience with scripting languages, such as Java, Apex, or similar.
- Experience with cloud based products.
- Knowledge and experience in using configurable integration tools, e.g. Boomi, Mulesoft, etc.
- Ability to work with end users to define functional requirements and to translate those requirements into technical specifications and develop effective solutions.
- Attention to detail in communicating technical issues and implementing solutions.
- Customer service attitude and willingness to work in a cross functional team.
- Experience with project coordination, including the ability to handle multiple projects simultaneously, effectively manage time, and prioritize tasks.
- Ability to monitor and manage vendor relationships to assure responsiveness and quality.
- Knowledge of lean and agile methodologies.
- Strong communication skills: active listening, verbal, and written, including strong technical writing and documentation skills.
- Ability to evaluate complex problems and provide straightforward recommendations and/or solutions, and successfully implement those solutions.
- Proven interpersonal, analytical, evaluative, and problem-solving abilities.
- Ability to be empathetic.
- Ability to foster professional relationships with internal and external customers.
Preferred Skills and Knowledge - One or more professional certifications in technologies used at Cal State East Bay (i.e. Salesforce, Boomi).
- Experience in .NET, PSP, Node.js, Python, PHP, SQL, Ruby, Perl, XML, JSON, HTML/XHTML, Java Script, XML, AJAX, CSS, REST, SOAP or WSDL.
- Demonstrated solution development experience aligning complex requirements to cloud based products and solutions.
- Experience in integrating applications and using ETL tools.
- Excellent documentation skills (i.e. technical & functional).
- Strong understanding of best practices and testing practices.
- Excellent analytical skills, debugging techniques, and root cause analysis skills.
- Ability to handle multiple tasks, prioritize, take the initiative, and work well under pressure.
- Must be flexible and able to work independently or in a team environment.
- Aptitude and desire to be a "hands-on" contributor with attention to detail is essential.
- Desire and willingness to learn and implement new technology.
- Experience in working for Higher Education, non-profit, or government environments.
- Familiarity with Section 508 compliance standards for hardware and software.
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Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.
EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.
Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
Advertised: May 16 2025 Pacific Daylight Time
Applications close:
