Help Desk Technician II

The Job

San Bernardino County is recruiting for Help Desk Technicians II who work as part of a Service Desk team who provide first and second tier technical support on a variety of computer related issues. The Service Desk team works as a unit to remotely receive and process customer orders to troubleshoot technology related issues.

Help Desk Technicians II are responsible for following up on open service requests and monitoring, documenting, and logging all requests for service through the department's Service Desk software. Incumbents resolve complex service/trouble calls remotely, troubleshoot departmental hardware and software problems, assign and review advanced level service/trouble call ticketing, and ensure correct budget codes are assigned to tickets.

For a more comprehensive listing of job duties for this classification, please refer to the Help Desk Technician II job description.

The resulting eligible list may be used to fill future vacancies throughout the county as they occur.

EXCELLENT BENEFITS!!!

Health Benefits

Paid Time Off

Retirement

• Medical and Dental: Family Coverage
• Vision: Employee Coverage
• Premium Subsidies to offset health costs
• Flexible Spending Account (FSA): Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect attendance leave
• Flexible work schedules (in some departments)

• Generous Pension
• Retirement reciprocity may be available
• 457(b) Deferred Compensation Plan
• Retirement Medical Trust Fund

DCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan -Short & Long Term Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement
For additional information review the Benefits Summary for the Technical and Inspection Unit To view additional details, explore Teamsters MOU

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Selected candidates must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Candidates must meet ONE of the Requirement Options below.

REQUIREMENT OPTION 1 EXPERIENCE:
Six (6) months full-time equivalent experience in a customer service environment providing IT technical support via the telephone for computerized systems, answering a minimum of 50 calls per day OR six (6) months full-time equivalent experience providing desktop support in a professional work environment. Qualifying experience must have been obtained within the last three years.

EDUCATION:
Fifteen (15) semester or twenty-three (23) quarter units of computer technology, computer science or closely related coursework OR 150 hours of formal instruction of post-high school coursework in computer technology.

REQUIREMENT OPTION 2 EXPERIENCE:
One (1) year full-time equivalent customer service environment providing IT technical support via the telephone for computerized systems, answering a minimum of 50 calls per day OR one (1) year full-time equivalent experience providing desktop support in a professional work environment. Qualifying experience must have been obtained within the last three years.

REQUIREMENT OPTION 3 EDUCATION:
A completed Bachelor's degree from an accredited college or university in informational technology, computer sciences, or close related field.
Note: Degrees completed outside of the United States MUST be accompanied by an evaluation report from an reputable credential evaluation services.
REQUIREMENT OPTION 4 EXPERIENCE:
Current San Bernardino County PSE/WEX/Intern performing related duties. Current San Bernardino County employment MUST be clearly listed on the Work Experience section of the application.

EDUCATION:
A completed Associate's degree (or equivalent) from an accredited college or university in information technology, computer sciences, or closely related field.
Note: Degrees completed outside of the United States MUST be accompanied by an evaluation report from an reputable credential evaluation services.

Desired Qualifications

The ideal candidate will have at least six (6) months of recent experience, within the past three (3) years, in a large corporation or public agency environment providing technical support via remote access or telephone, answering 100 or more calls per day, and corrected typing speed of 45 - 50 words per minute. Excellent oral communication skills are highly desirable.

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process .

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 6/13/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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