VOLUNTEER PROGRAMS COORDINATOR II

Position/Program Information

DEPARTMENT:
EXAM NUMBER:
42683B

TYPE OF RECRUITMENT:
We welcome applications from anyone.

WHEN TO APPLY:
We will be accepting applications beginning on Monday, June 9, 2025, at 8:00 a.m. (PT) until Monday, June 23, 2025, BEFORE 5:00 p.m. (PT).

WHY WORK FOR US?

With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the nation. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate in order to reach your fullest personal and professional potential.

ABOUT THIS POSITION:

The team member will coordinate a medium-sized volunteer services program of a County facility or department, act as associate to the director of a volunteer services program at a large County health facility, or coordinate a comprehensive volunteer public relations program at the LAC/USC Medical Center.

Essential Job Functions

• Plans, develops, and implements volunteer programs.
• Supervises and participates in the recruitment, selection, orientation, training, and evaluation of volunteers.
• Develops and maintains an integrated public relations program for volunteer activities.
• Prepares news bulletins, feature articles, public notices, and public service announcements for all media.
• Coordinates the dissemination of information to appropriate organizations, auxiliaries, and professional committees.
• Develops brochures and audio-visual materials for orientation and recruitment of volunteers.
• Establishes and maintains a positive relationship with the communications media to promote favorable media coverage of volunteer programs and public awareness of facility needs.
• Has charge of the Medical Center Volunteer Program in the absence of the Director of Volunteer Programs, Medical Center. Acts as liaison between community service groups and County personnel.
• Speaks before community service groups to recruit new volunteers.
• Establishes and maintains volunteer program policies and procedures and ensures that volunteers follow departmental and hospital rules and regulations.
• Evaluates existing volunteer programs and selects new programs.
• Ensures public awareness of the facilities volunteer program through liaison with news media.
• Plans volunteer recognition ceremonies for individual volunteers and service groups.
• Attends staff meetings, professional meetings and conferences.
• Maintains attendance records of volunteers and compiles periodic activity reports.
• Identifies suitable contributions and activities of individuals and groups based upon identified needs and ensures that those services, supplies, and equipment are allocated and distributed appropriately.
• Supervises volunteer assistants, clerical personnel and volunteers engaged in program activities.

For more detailed information, please view the classification specification: click here .

Requirements

REQUIREMENTS TO QUALIFY:
Three years paid or unpaid experience in a volunteer program, one year of which must have been in a supervisory* or administrative** capacity.

SPECIAL REQUIREMENTS INFORMATION:
*Supervisory Capacity: A position that has formal technical and administrative responsibilities for the supervision of at least three (3) subordinate employees typically in the same or related occupational series. The supervisory employee may not engage regularly in the same work as his/her subordinates more than 40 percent of the time.

**Administrative Capacity: Performs work typically in an administrative services branch of an organizational unit, including responsibility for the development of procedures and participation in policy formulation. Experience at the level of independent responsibility for assignments of average difficulty analyzing and making recommendations for the solution of problems of organization, budget, personnel, information services, programs, facilities planning, materials management, and general management.

WITHHOLD INFORMATION:

No withholds will be allowed for this examination. All requirements must be fully met by the last day of filing and clearly indicated on the application.

ENDORSEMENT OF COUNTY QUALIFICATIONS:
If you performed work that differs from the duties described in your class specification and believe you qualify for this opportunity, please provide verification via official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification within ten (10) calendar days from the last day of filing. Employees do not need to submit such verification if they hold or have held a position that regularly performs functions in alignment with the requirements.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable ambulation may be involved.

Additional Information

Once we have reviewed the application, those who are deemed qualified will be invited to participate in our assessment process.
ASSESSMENT CONTENT:
This examination will consist of a multiple choice and/or simulation assessment weighted 100% measuring the following:

• Responsibility
• Accepting Others
• Showing Courtesy
• Working Relationships
• Analyzing Information
• Learning Quickly
• Working to High Quality Standards
• Compliance with Rules and Regulations
• Adapting to Change
• Controlling Emotions
• Working Energetically
• Achievement
• Willingness to Learn
• Management Potential
• Deductive Reasoning
• Reading Comprehension

Only candidates who achieve a passing score of 70% or higher will be placed on the eligible list.

EXAM REVIEW:
MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
TRANSFER OF TEST COMPONENT:
If you recently took identical components for other exams, the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams and your responses could be transferred to that exam.

TEST PREPARATION:
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/ . The section dedicated to test preparation is "Employment Test Assistance."

• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ .

ELIGIBILITY AND VACANCY INFORMATION:
Candidates who passed the assessment are placed on the eligible list in the order of their score group for a period of twelve (12) months. We will use this list to fill vacancies as they occur.

PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE LIST DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT
APPLICATION AND FILING INFORMATION:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this website.

Please fill out the application completely and provide complete and accurate information. We may verify information provided in the application at any point during the examination and hiring process, including after an appointment has been made. Using verbiage from selection requirements or class specification as experience may not be sufficient to meet the requirements and can lead to an incomplete application and disqualification from the hiring process. Falsification of information could result in refusal of application or rescission of appointment.
All documents not submitted along with the application must be emailed to ExamsUnit@dpss.lacounty.gov within ten (10) calendar days from the last day of filing. Emails must clearly identify the applicant's name, and the subject line must include the exam name VOLUNTEER PROGRAMS COORDINATOR II and exam number 42683B .

We will send notifications to the email address provided on the application, so it is important to include a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the inbox. It is every applicant's responsibility to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part.

Please add the below email addresses as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• talentcentral@shl.com
• noreply@proctoru.com
• donot-reply@amcatmail.com
• vcudiamat@hr.lacounty.gov
• wynnehou@dpss.lacounty.gov

Note that the system requires verification for new email addresses. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to improve the security of the online application and to prevent incorrectly entered email addresses.

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

For those who do not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

TESTING ACCOMMODATIONS:
If you require an accommodation to fairly compete in any part of the assessment process, you must contact our Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov within ten (10) business days of the date of this invitation. Complete the Request for Reasonable Accommodation form and provide supporting documentation from a qualified professional justifying the requested accommodation(s). Failure to provide ALL required documentation within the specified time will compromise our ability to administer the examination to you in a timely manner. As a result, your name may not appear on the initial list or register. The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.

Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922

Department Contact Name: Wynne Hou
Department Contact Phone: (562) 566-7522
Department Contact Email: ExamsUnit@dpss.lacounty.gov

Questions regarding this posting may be emailed, with the exam name VOLUNTEER PROGRAMS COORDINATOR II and exam number 42683B in the subject line, to ExamsUnit@dpss.lacounty.gov .

For detailed information, please click here

Closing Date/Time: 6/23/2025 5:00 PM Pacific

• 

• Los Angeles County

• (800) 970-5478

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