Business Relationship Manager

The Job

San Bernardino County is seeking dynamic and forward-thinking Business Relationship Managers (BRMs) who thrive in collaborative, solution-driven environments. We are looking for IT leaders who excel at building strong relationships, empowering teams, and aligning technology services with business needs.

As a Business Relationship Manager, you will serve as a strategic liaison between IT and County departments, overseeing customer portfolios and leading cross-functional teams in delivering effective and innovative technology solutions. This role combines strategic leadership with operational expertise and requires close collaboration with both internal stakeholders and executive leadership.

The ideal candidate will bring a passion for partnership, a strong understanding of business operations, and the ability to translate complex technology into meaningful business value. You will be responsible for driving successful project outcomes, enhancing service delivery, and ensuring continuous improvement.

Key responsibilities include:

• Managing and strengthening business relationships across multiple County departments
• Leading IT teams in delivering high-impact solutions and support services
• Overseeing a portfolio of customers and a team of skilled IT professionals
• Developing and executing strategic plans for service and project delivery
• Identifying opportunities to optimize the use of IT resources and improve operational efficiency
• Acting as a trusted advisor and advocate for both IT and business stakeholders

If you're a collaborative leader who is passionate about connecting people, technology, and purpose-this is your opportunity to make a meaningful impact.
For more information, refer to the Business Relationship Manager job description.

EXCELLENT BENEFITS!

Health Benefits Paid Time Off Retirement

• Medical and Dental: Family Coverage
• Vision: Employee Coverage
• Premium Subsidies to offset health costs
• Flexible Spending Account (FSA): Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect attendance leave
• Flexible work schedules (in some departments)

• Generous Pension
• Retirement reciprocity may be available
• 457(b) Deferred Compensation Plan
• Retirement Medical Trust Fund

DCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan -Short & Long Term Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement
For additional information, review the Benefits Summary for the Management Unit To view additional details, explore the Teamsters MOU

CONDITIONS OF EMPLOYMENT

Pre-Employment: Prior to appointment, candidate must undergo a background check, which includes fingerprinting and a medical exam.

Travel: Travel throughout the County may be required. Employees will be required to make provisions for such transportation.

Sponsorship: San Bernardino County is unable to consider candidates who require Visa sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States.

Minimum Requirements

Candidates must meet ALL requirements in order to qualify.

EDUCATION REQUIREMENT Sixty (60) semester or ninety (90) quarter units of completed college coursework from an accredited college or university in business administration, public administration, information systems, computer science, or a closely related field.

A list of transcripts must be submitted with the application unless a Bachelor's degree in a qualifying area is conferred. Education Substitution: One (1) year of qualifying experience may substitute for thirty (30) semester or forty-five (45) quarter units of the required education.
EXPERIENCE REQUIREMENT Four (4) years of full-time equivalent experience providing IT business relationship management, business systems analysis, or IT project leadership.

SUPERVISORY/LEAD REQUIREMENT One (1) year of full-time equivalent experience as a Project lead, or Business Relationship Manager, or in a supervisory capacity over staff engaged in business analysis, enterprise system support, or oversight and management of projects, and the delivery of technology services.

Note: Experience may be concurrent with the experience listed above.

Desired Qualifications

The ideal candidate will possess:

• • Bachelor's degree in Information Technology, Business Administration, Public Administration, or related field

• • Certifications such as BRMP®, PMP®, ITIL®, COBIT®, Certified Business Analyst Professional (CBAP®) or equivalent/similar
  • Experience working in a government agency, public sector, or large, complex organization with matrixed reporting structures.

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process .

Management Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 6/20/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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