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Job Description
Lead Customer Service Representative (MVDL)
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Using your knowledge to operate as a subject matter expert in the Motor Vehicle Bureau and to assist staff with day-to-day operations.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
• Research and respond rapidly to complex technical correspondence and telephone call questions.
• Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.
• Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section.
• Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing
Self-directed Attention to Detail Clear Communication
QUALIFICATIONS:
• Possess a high school diploma or high school equivalency certificate . (Substitutions may be allowed)
• Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.
• Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.
• Comprehensive knowledge of computer systems and software applications utilized by the assigned area.
• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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