Business Systems Analyst

Position Description

Tacoma Water is seeking a results-oriented and knowledgeable Business Systems Analyst to join our Analytics and Implementation Workgroup. This critical role supports the end-to-end delivery of prioritized technology and operational improvement projects, playing a vital part in enhancing our business operations and customer support.

If you're a proactive problem-solver with a knack for bridging the gap between business needs and technical solutions, we encourage you to apply!

About the Role:

As a Business Systems Analyst, you will be instrumental in all elements of solution delivery. A significant portion of this role will focus on project management, process development, organizational change management (OCM), training, and business analysis. Your work will impact all sections of Tacoma Water, requiring a comprehensive view of the organization's needs and how they align with the strategic plans of Tacoma Water, Utilities Technology Services (UTS), and the City of Tacoma. You'll contribute directly to our mission by developing clear business requirements, efficient processes, and successful project deliveries that improve our operational effectiveness and customer service.

Key Responsibilities:

• Project Management & Support: Manage multiple projects simultaneously, coordinate system/business enhancements with cross-functional teams, track progress, provide updates, and act as a primary contact for system/process issues.
• Business Analysis & Process Development: Assist in formulating strategic plans and departmental policies. Develop, recommend, and implement solutions/processes, assessing and quantifying benefits and impacts. Serve as a system expert for your workgroup and section.
• Technical Requirements Gathering: Conduct thorough business and technical requirements gathering for diverse projects, considering current systems and future technological growth. Translate business requirements into technical designs, collaborating with the team on implementation, testing, and commissioning. Draft detailed requirement specifications and wireframes.
• System Monitoring & Analysis: Proactively monitor and analyze system processes to identify trends and opportunities for continuous improvement, efficiency gains, and cost optimization. This includes enterprise system support, customer relations, and issue resolution.

Qualifications

Minimum Education*
Bachelor's degree public or business administration, information technology or directly related field

Minimum Experience*
2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment

*Equivalency: 1 year of experience = 1 year of education

Desired Experience
Experience with Smartsheet, MS Office Suite , SharePoint, data visualization tool s (e.g. Lucid Chart, Tableau, etc.) , SAP Solutions, and Atlassian (Jira Service Management/Jira/Confluence).

Selection Process & Supplemental Information

This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 7/2/2025 5:00 PM Pacific

• 

• City of Tacoma

• 253-591-5400

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