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Job Description
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Job Posting Closes at 11:59PM on:
07/13/25
Division:
Community Assistance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description:
JOB DESCRIPTION SUMMARY:
Jefferson County invites to join our Community Assistance Division as an E ligibility Specialist. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. As an Eligibility Specialist, you are a vital member of a team determining eligibility for public assistance programs by providing high level customer service.Programs include but are not limited to Medicaid, Food, and Cash Assistance .
The Eligibility Specialist role is a great opportunity if you are:- wanting to start your career in the Human Services field.
- looking to support the Jefferson County community by using your attention to detail and critical thinking skills.
- passionate about delivering quality customer servi ce to some of our most vulnerable populations.
SCHEDULE:
This position is available for schedules of five-days a week (8-hour workdays Monday-Friday) or four-days a week (10-hour workdays ) . This position is hybrid, with remote work and in-office work as determined by team and agency needs. Note that scheduling arrangements may be adjusted in accordance with operational and business needs.
COMPENSATION:
Hiring Range: $24.78 - $2 7.48 USD Hourly
Compensation will be determined based on education, experience and skills.
Benefits:
Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote w ork option s and m ore . For more information, click Here for our Total Rewards summary.
ESSENTIAL DUTIES:- Provide e xcellent customer service provided to internal and external customers and community members.
- Utilize critical thinking and meticulous attention to detail to ensure accuracy of data entry and final eligibility determinations .
- Effectively conduct interviews with customers requesting public assistance , communicate face-to-face, in writing, and over the phone with customers, coworkers, and community partners.
- Identify and assess customers' needs to provide appropriate solutions and resources.
- Investigate customer complaints to identify root causes, take action on resolutions, and work through the best solution to the problem.
- Ability to be flexible to the changing business needs of the agency.
- Educate customers about available community resources and support services, enhancing their ability to access essential programs .
- Identify and report potential fraud cases to the Investigations Unit.
- Maintain effective organization and documentation skills. Exhibit self-motivation and the ability to work independently, while also contributing positively to team dynamics .
- Troubleshoot system s and case issues as needed.
- Ensure timely adherence to state and federal mandated timeliness expectations for processing customer cases and determining eligibility for public assistance programs.
- Ability to maintain customer confidentiality and data privacy.
- Attend training and pass all required exams to maintain and enhance knowledge and skills.
QUALIFICATIONS:
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum Qualifications:
Experience: O ne year of work-related experience is required .
Education: High school diploma or equivalent
Preferred Qualifications:- Experience in determining eligibility in Medicaid and SNAP benefits utilizing the Colorado Benefits Management System.
- E xperience in customer service and de-escalation techniques
- D ata entry experience in complex computer databases.
- Experience in a social/human services field .
- Spanish speaking skills preferred, but not required
Skills and Qualities for Success in the Role:- A genuine passion for helping community members, with the ability to embody the mission, vision, and values of the County and Human Services.
- Proficiency in understanding and applying county, state, and federal regulations, while accurately inputting data into complex computer databases.
- Strong focus on accuracy and detail when utilizing complex computer systems.
- Excellent communication skills to guide customers through the system and clarify program requirements.
- Cultural competency and trauma-informed practices.
- Strong organizational skills and a commitment to meeting deadlines.
- Capability to engage in difficult conversations with customers, particularly when outcomes are not favorable.
- Ability to thrive in a fast-paced environment with frequent changes to program rules and guidelines.
ADDITIONAL JOB INFORMATION:- Criminal History and MVR Background Checks are required for every position.
- Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
- In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
- All Jefferson County Employees must apply through their internal profile.
How to Apply:
Qualified applicants are encouraged to apply immediately . All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities
A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .
For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs
Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us
Education:
GED, High School Diploma
Experience:
Work Experience: Minimum one year
Certifications:
Languages:
Category:
Health & Human Services - wanting to start your career in the Human Services field.
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ABOUT THE COMPANY
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Jefferson County Government
Show moreDo you want to serve your community in a way that's friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude.
Whether you are coming from a job that doesn't connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what's important to you outside of work., and enjoy all the amenities Jefferson County has to offer!
If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.
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