What You'll Be Doing

Are you a tech-savvy problem solver who thrives on leading teams and delivering outstanding IT service? Do you enjoy balancing hands-on technical work with team leadership and operational planning? Join the Wake County Board of Elections as a Department Systems Supervisor, where you will guide our Desktop Support Team in supporting both internal staff and thousands of Precinct Officials across the county. In this role, you’ll combine technical knowledge, resource planning and customer service to help deliver secure, efficient and well-supported elections in Wake County.

Essential Functions:

• Supervise and manage two Desktop Support Technicians who provide customer support to department staff and technical support to Precinct Officials at Early Voting and Election Day locations
• Collaborate with the Department Systems Manager, internal teams and external stakeholders to coordinate IT operations for elections and office support
• Oversee internal support tickets and ensure timely resolution of technical issues impacting the department’s staff or election operations
• Plan and implement the imaging, deployment and configuration of employee and Precinct Official laptops
• Develop IT support schedules and task timelines to ensure complete coverage during election cycles and daily operations
• Manage inventory of IT equipment and supplies, track usage and coordinate timely procurement and maintenance
• Oversee the setup and distribution of IT equipment for Early Voting sites and Election Day polling locations, and assist with onsite setup when needed
• Coordinate with other Board of Elections teams to ensure alignment of technology with election planning and deadlines
• Promote a positive and proactive customer support culture within the IT team
• Identify opportunities to improve technical processes, streamline operations and build team capabilities

About Our Team

The Wake County Board of Elections is responsible for conducting all elections held in Wake County. The Board locally administers state and federal election laws. Principal functions include establishing election precincts and voting sites; appointing and training Precinct Officials; preparing and distributing ballots and voting equipment; canvassing and certifying the ballots cast in elections and investigating any voting irregularities. It maintains voter registration and participation records and provides public information on voters and elections. This position is in-person and will work at the Board of Elections Operations Center. We support a million Wake County residents and ensure elections are accessible, transparent and fair.

The Basics (Required Education and Experience)

• Bachelors degree in Computer Science, Information Systems, Computer Engineering or a related field.
• Two years of experience in business systems administration.
• Six years of experience in business systems administration may be substituted for the degree requirement.
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience supervising or mentoring technical staff
• Experience with Active Directory, Microsoft Endpoint Configuration Manager (MECM) and relational databases
• Experience developing support schedules, managing inventory and planning technology operations
• Experience with project management in a technical or government setting

How Will We Know You're 'The One'?

• Excellent problem-solving skills and the ability to lead your team through complex technical challenges
• Ability to foster collaborative relationships with team members, stakeholders and external partners
• Capacity to plan and execute multiple overlapping tasks with attention to deadlines, detail and service quality
• Ability to provide effective technical leadership, guidance and mentorship to team members
• Commitment to creating a work environment that supports communication, respect and accountability
• Ability to handle high-pressure election timelines and remain flexible in response to shifting needs

About This Position

Location: Board of Elections Ops Ctr Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 90,000.00 - 108,748.00

Market Range: 77,675.00 - 139,818.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 7/27/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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