PRODUCTION MANAGER (DIGITAL CUSTOMER EXPERIENCE)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Manages the scheduling, tracking, and production of Metro's communications, advertising materials, and online information that provide support to Metro's patrons and promote the agency's services. This position serves as the digital product manager for Metro.net, responsible for leading the site’s redesign in partnership with an external vendor and overseeing its long-term strategy, content, accessibility, and performance.

Recruitment Timeline : Interviews are projected to be scheduled for the week of August 11 , 2025 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Application cut-off: Please be aware that only the first 50 applicants will be guaranteed consideration for this position.

Examples of Duties

• Manages and oversees the production of highly visible projects created by Metro's Marketing Design Studio

• Manages, organizes, and creates production schedules for all incoming communications, marketing, and advertising job assignments

• Interfaces with agency partners, Metro's Print Shop, Marketing Communications, contractors, and outside vendors to schedule jobs, coordinate delivery instructions, and ensure that the final product meets Metro's quality standards

• Negotiates timelines with Communications Department and other clients

• Manages all current job traffic and reports status utilizing job tracking software to enter, update, and close jobs

• Conducts regular traffic meetings with staff to review the status and delivery of each job

• Meets with management to provide regular status reports

• Prepares specifications for print and other outside production

• Performs web jobs, press checks, and inspects bluelines and/or color proofs for accuracy, quality, and completion

• Reviews current literature and maintains expertise and familiarity with technological developments

• Provides proofreading and distribution support as required

• Assists in planning, developing, and implementing departmental goals, objectives, and plans; participates in the development of annual department budget and work plans

• Prepares reports and recommendations to management and outside vendors

• Ensures quality control and digital production preparation

• Participates in management meetings and decision-making processes to identify problems and solutions

• Writes scopes of work and manages vendor contracts, collaborating with Metro's procurement staff as necessary to secure qualified vendors

• Approves and manages contracts with outside vendors

• Creates estimates and contract task orders; initiates and tracks purchase orders

• Specifies production methods when necessary on contracted work

• Maintains a variety of forms that track the progress of various projects

• Reviews incoming invoices, matches them against open purchase orders, and provides necessary documentation in order to approve the invoices

• Provides proofreading and distribution support as required

• Supervises, trains, and motivates assigned staff

• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Graphic Design, Marketing, Art, Advertising, or a related field

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in marketing, communications and/or content production management; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Occasional use of graphic equipment such as knives, paper-cutters and chemicals such as glues and solvents

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience overseeing the end-to-end website redesigns, from strategic planning through launch, in partnership with vendors and cross-functional teams within a government or nonprofit agency
• Experience creating accessible, user-friendly digital content that follows Web Content Accessibility Guidelines (WCAG) standards while integrating inclusive design and language equity that support all users
• Experience producing and managing web and digital content strategies that align with organizational goals to deliver high-quality content
• Experience managing external vendors and coordinating cross-functional teams to maintain brand consistency, usability, and cohesive design across digital products
• Experience evaluating User Experience (UX) research, digital benchmarks, and usability testing data to inform business decisions, support resource planning, and improve digital products

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Applicable local, state and federal laws, rules and regulations governing funding sources for a government agency
• Theories, principles and current practices of graphic design, typography, print production, project planning, budget planning, cost estimating, and procurement
• Image resolution, offset printing processes and digital color printer processes
• Preparation of digital graphic computer files for printing
• Reproduction of black and white and color photography and preparation of photos for offset print production
• Qualities and properties of printing papers and printing inks
• Web production best practices and modern webmaster optimization tools and software
• Project management and online collaboration tools, such as wikis, BaseCamp, etc.
• Software bug/issue tracking software, such as Bugzilla, JIRA, etc
• Online analytics reporting tools, such as Google Analytics, Facebook Insights, etc.
• Database software, such as FileMaker Pro, etc.
• Graphic design hardware and software
• Design industry technical standards
• Archiving methods in a fileserver environment
• Safety practices for graphics operation
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Managing and overseeing the production of highly visible projects created by Metro's Marketing and Graphic Design departments
• Evaluation of jobs on press and analyzing attributes or deficiencies with extreme attention to detail
• Proofreading and quality control
• Effectively organizing complex information
• Exercising sound judgment, analyzing situations, identifying problems, and recommending solutions
• Providing complex reports
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside vendors
• Mediating and negotiating

Ability to defined as a present competence to perform an observable behavior or produce an observable result)

• Meet tight time constraints and deadlines
• Meet precision and productivity demands
• Manage processes or projects within a defined budget set by management
• Manage key vendor contracts and monitor and approve budget allocations for outside vendors.
• Ensure contractors follow through with commitments for bus and rail advertising
• Review current literature and maintains expertise and familiarity with technological developments in the field of print production
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Plan financial and staffing needs
• Represent Metro before the public
• Maintain organized and accurate graphic job files on computer database, as well as hard copy files
• Prepare offset printer instructions
• Evaluate jobs at press check
• Work with database project/schedule management programs
• Create and maintain a positive, flexible and collaborative work environment amidst constant deadlines and changes
• Supervise, train, and motivate assigned staff
• Read, write, speak, and understand English

Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Safely use sharp objects and tools
• Communicating through speech in the English language required

(RW)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 7/30/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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