SENIOR CUSTOMER SERVICE CLERK (Youth or Adult)

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED
DIVISION: CUSTOMER EXPERIENCE
Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. *includes evenings and weekends

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The Houston Public Library (HPL)is seeking team-oriented people with a passion for customer service, to work as a Senior Customer Service Clerk with Youth or Adults. The successful candidate will communicate effectively, provide an exceptional customer service experience, enjoy working with technology, be at ease multi-tasking in a fast-paced public service setting, and enjoy interacting with people of all ages from diverse backgrounds. The selected candidate is expected to greet and interact with customers at the customer service desk and via the telephone to find basic information and library materials, facilitate the use of public computers and laptops, troubleshoot technology-related materials, provide information regarding library services, programs, policies, and procedures, retrieve materials for customers and shelve returned library materials. Library duties include interacting with customers via curbside services, checking in and out materials, registering customers for library cards, and facilitating the use of express check and other library technology. Responsible for explaining policies and procedures, collects payment of fines and fees. Demonstrating a general knowledge of public library programs and services. Possessing a good working knowledge on use of Microsoft operating system and software, Internet software and media applications, digital technologies, android, iOS, and other software. Shelving library materials. Employee must be willing to work one evening a week and a weekend (Saturday and/or Sunday) 8:00am - 8:15pm / Rotating Shift.

The Senior Customer Service Clerk - (Youth Services):
• Provide programming in the library for all ages including story time, crafts, STEM kits, and after school programs.
• Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.
• Work with community groups including schools to share library resources with youth and their caregivers through outreach and programming.
• Assist with shelving and collection maintenance.

The Senior Customer Service Clerk - (Adult Services):
• Provide programming in the library for all ages including Living English Lessons, citizenship classes, book clubs, computer classes, programs for seniors, workforce development, and after school activities.
• Provide technology assistance to library customers and staff including e-mail, answering Microsoft product questions, and navigating the Internet.
• Assist with collaborative efforts within the local community by participating in outreach and programming events.
• Assist with shelving and collection maintenance.

The Houston Public Library (HPL) serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. For a listing of our locations, please visit www.houstonlibrary.org/all-locations .

WORKING CONDITIONS:
The position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances. Position requires stooping and bending, lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED.

EXPERIENCE REQUIREMENTS
One (1) year of verifiable Customer Service experience is required.

PREFERENCES

• Proficient computer skills and working knowledge of Microsoft Office Suite.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, bi-lingual fluency in any of the following foreign languages preferred (Spanish, Chinese, Vietnamese, Arabic, French).
• A valid Texas driver’s license or the ability to obtain one within 30 days of selection preferred.

***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6***

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 12

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 7/24/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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