ADMINISTRATIVE MANAGER XIII, INFORMATION TECHNOLOGY, ISD (CGO, SSB, CAB)

Position/Program Information


EXAM NUMBER

W1082S

When to Submit Your Application:
We will be accepting online applications from July 21, 2025, 8:00am (PT) until August 1, 2025, until 5:30pm (PT). All applications must be received before 5:30 p.m. (PT) on August 1, 2025, to be accepted.

Type of Recruitment: We welcome applications from everyone.

No out-of-class experience or withhold will be accepted.

Check Out Our Outstanding Benefits!

• Los Angeles County offers one of the strongest public-sector benefits packages in the nation.
• Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary.
• Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a county matching contribution up to 4% of employee's salary.
• Generous Maternity and Family Leave Benefits
• Flexible Schedules (Telework - where appropriate)
• Rideshare, Parking, and Transit Benefits
• 13 paid holidays per year

Click here for more details on employee benefits.

Who We Are:
The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 million and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD's mission is Speed, Reliability, and Value.

The Opportunity:

We are looking for a confirmed leader that is able to balance multiple projects while redefining Information Technology strategies into goals and objectives to fill our vacancy for Administrative Manager XIII, IT, ISD in the Customer Applications Branch, Shared Services Branch & Cyber Governance and Operations Branch. The Administrative Manager XIII, IT, ISD manages a division within a service of the Internal Services Department, leading, planning, organizing, communicating, analyzing, and managing resources to achieve results.

Essential Job Functions

Manages and directs the work of the Division’s information systems organization by planning, organizing, directing, and implementing the work activities and processes of subordinate staff; coordinating with other organizational units of the Department, other County departments, and/or public and governmental agencies (e.g., Federal/state/local agencies, etc.);maintaining/developing IT Services/Products; evaluating the workload; determining priorities; ensuring regulatory compliance; assigning appropriate personnel to meet deadlines and desired outcomes; establishing service line performance metrics and standards; managing operations, resources, and expenditures (in accordance with Departmental policies, County code, and fiscal manuals); and updating upper management via written and oral reports on the status of work being performed in order to ensure that the organization’s services are delivered in a timely, efficient, and effective manner to support the County and the Department in meeting its goals.

Develops an Information Systems roadmap and plan by evaluating trends and using strategic planning skills and techniques in order to steer the delivery of IT Services/Products, prioritize resources, make service/product improvements, and meet the goals of the department and its customers.

Provides administrative oversight by directing and monitoring expenditures, personnel, procurement, contracts, staff development and performance, training, etc. in order to ensure compliance and delivery of effective services.

Drives process improvements by working with subordinate managers to analyze the work processes, identify gaps/needs, design and implement solutions in order to optimize service delivery and/or reduce cost.

Supports Department’s business strategies by collaborating with departmental leadership in order to understand business needs, identify IT solutions, and align the IT service model to the department’s strategic goals.

Fosters collaboration amongst staff in the Information Systems organization by sharing information, cultivating a culture of trust and transparency, encouraging dialogue and collaborative problem solving, setting expectations, and leading by example in order to promote high performance, a positive workplace culture, high workforce retention, etc.

Assists the General Manager or Deputy General Manager in leading enterprise-wide information technology initiatives by coordinating with County or non-county agencies in order to enhance or better align products/services with Countywide strategies.

Optimizes IT solution development and acquisition by ensuring subordinates are developing high quality Project Scope, Buy-Build Analysis, Functional and non-functional requirements, Technical Standards and Guidelines, and Statements of Work (SOW) in order to effectively capture and reflect business needs, mitigate risks, and ensure project success.

Ensures conformance with County and/or Departmental IT Governance and standards by coordinating with the relevant IT units and business stakeholders in order to make effective use of IT resources and investments to align with County and Departmental strategies.

Directs and/or prepares various documents (e.g., written and numerical reports, business requirements and rules, user manuals, technical documentations, training manuals for applications, tutorials, etc.) by instructing staff on the appropriate content/structure, and reviewing documents for completeness and accuracy in order to effectively communicate pertinent information to the target audience.

Protects information assets by ensuring the development and implementation of services/products adhere to IT security policies, standards, and procedures to manage risks and to comply with policies, procedures, laws and regulations.

Represents the division (e.g., on committees, meetings, conferences) by serving as the liaison to other County and/or non-county agencies and by preparing for and attending committee meetings, conferences, etc. in order to present information to others (e.g., one-on-one or ingroups), address and/or raise concerns, or assess the need for action by the division.

Requirements

Requirements to Qualify:
Three years of experience within the last five (5) years, at the level of SECTION MANAGER, INFORMATION TECHNOLOGY, ISD ; SECTION MANAGER, INFORMATION TECHNOLOGY, SYSTEMS PROGRAMMING, ISD; SECTION MANAGER, INFORMATION TECHNOLOGY, COMMUNICATIONS SYSTEMS, ISD ; INFORMATION TECHNOLOGY SPECIALIST, ISD ; or INFORMATION TECHNOLOGY MANAGER I , managing/leading a section or team that performs highly complex information technology work.

Special Requirement Information:
Section Manager, IT, ISD is defined as manages the activities of an Information Technology organization in ISD in the performance of a variety of information technology, applications systems or telecommunications systems development, implementation, modification, and maintenance activities.

Section Manager, IT, Systems Programming, ISD is defined as managing a section supporting and maintaining large scale mainframe or midrange operating systems and associated software in a critical application, high-availability environment.

Section Manager, IT, Communications Systems, ISD is defined as managing an Information Technology section of the Internal Services Department (ISD) performing telecommunications equipment and systems operation, maintenance, repair, installation, modification and/or related technical support activities.

Information Technology Specialist, ISD is defined as technical expert, systems/solutions architect, or a project manager in a technical and specialized field of information technology.

Information Technology Manager I is defined as responsible for managing the staff and resources of a small division or large section that provide information technology services for business users.

License:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class:
2 - Light -This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping or squatting. Considerable ambulation may be involved.

Additional Information

Our Assessment Process:

EXAMINATION CONTENT

This examination will consist of a multiple-choice test and/or simulation assessment(s), weighted at 100%, assessing:

• Leading & Supervising
• Deciding & Initiating Action
• Adhering to Principles
• Delivering Results
• Relating & Networking
• Achieving Work Goals
• Entrepreneurial Thinking
• Persuading and Influencing
• Adapting and Responding to Change
• Coping with Pressure and Setbacks
• Formulating Strategies and Concepts
• Deductive Reasoning

Multiple choice and/or simulation assessment(s) are not reviewable by candidates per Civil Service Rule 7.19.

Applicants must meet the specialty requirements and achieve a passing score of 70% or higher on the examination to be placed on the eligible list.

Transfer of Test Components:
If you recently took identical components for other exams, the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

Eligibility Information:
The names of candidates receiving a passing score in the assessment will be placed on the eligible list in the order of their score group for a period of twelve (12) months following the date of promulgation. PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT.

Vacancy Information:
The vacancies are located at 9150 East Imperial Highway, Downey, Ca. 90242.

How to Apply:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• talentcentral@shl.com
• noreply@proctoru.com
• donot-reply@amcatmail.com
• HVasquez@isd.lacounty.gov

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to improve the security of the online application and to prevent incorrectly entered email addresses.

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
TESTING ACCOMMODATION
If you require an accommodation to fairly compete in any part of the assessment process, contact the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov . We require a completed"Request for Reasonable Accommodation" form as well as supporting documentation from a qualified professional justifying the request. The sooner you contact us, the sooner we can respond and keep you moving through the process.

Have questions about anything listed above?

Contact us:
Exam Number: W1082S
Department Contact Name: Hugo Vasquez
Department Contact Phone: (323) 881-3670
Department Contact Email: hvasquez@isd.lacounty.gov
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (323) 267-2432
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077 ]

For detailed information, please click here

Closing Date/Time: 8/1/2025 5:30 PM Pacific

• 

• Los Angeles County

• (800) 970-5478

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