Business Systems Analyst

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management
Why Join Contra Costa County?
Contra Costa County is recruiting to fill one (1) Business Systems Analyst vacancy in the Employment and Human Services Department. The eligible list from this recruitment may also be used for other vacancies countywide.

Why join the Contra Costa County Employment and Human Services Department?
Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

We are looking for someone who is:

• Analytical
• Communicative
• Detail-oriented and skilled in problem solving
• Business-minded
• Tech-savvy
• Collaborative
• Adaptable

What you may typically be responsible for:

• Gathering and validating data to ensure accuracy
• Performing data analysis and quality assurance tasks
• Developing and maintaining performance reports and internal databases
• Collaborating with management and staff across the department
• Participating in meetings and delivering presentations
• Identifying areas for improvement in data collection, retention, and distribution methods, and providing recommendations
• Preparing reports for both internal stakeholders and external agencies
• Creating and distributing guidelines for standardized data collection
• Monitoring data trends to support decision-making and continuous improvement

A few reasons you might love this job:

• Solving problems at the intersection of business and technology
• Collaborating across functions and departments
• Improving processes and driving operational efficiency
• Gaining high visibility and enjoying career flexibility
• Engaging in continuous learning and professional development

A few challenges you might face in this job:

• Navigating ambiguity
• Balancing competing priorities and deadlines
• Adapting to changing requirements and stakeholder needs
• Working under pressure to deliver within short timeframes

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise: Applying technical subject matter to the job
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
• Strategic Thinking & Perspective: Evaluating immediate actions in context of achieving long range objectives

To read the complete job description, please visit the website, www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months and other departments throughout the County may use this list to fill future vacancies.

Minimum Qualifications

Education: Possession of a bachelor’s degree from an accredited college or university in information processing, business administration, public administration, or a closely related field.

Experience: Three (3) years of full-time experience managing complex business projects which must have included two (2) years of design and project management responsibility for small and medium business applications.

Substitution: Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. Additional qualifying education may be substituted for experience on a year-for-year basis up to a maximum of two (2) years.
Desirable Qualifications:

• Experience with human services management systems
• Knowledge of data privacy and confidentiality standards
• Project management experience
• Proficiency in business process mapping
• Excellent written and verbal communication skills
• Strong data analytics skills
• Collaborative mindset and ability to work across teams

Selection Process

Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement and supplemental questionnaire by the final filing date.Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be arranged to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 8/11/2025 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

Show more