Community Services Officer I/II

Description and Essential Functions

Connected by Amazing Employees

The City of Murrieta is accepting applications for the position of Community Services Officer I/II to fill one (1) current vacancy for our Police Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year.

Community Services Officer I : $26.58 - $32.30

Community Services Officer II : $29.23 - $35.53

DEFINITION

Under immediate (Community Services Officer I) to general (Community Services Officer II) supervision, performs a variety of non-sworn activities in support of the City's law enforcement programs; patrols the City in a marked vehicle to provide security support; responds to radio and phone dispatches of emergency and non-emergency calls; provides support in traffic control, and crime scene processing; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate (Community Services Officer I) to general (Community Services Officer II) supervision from assigned supervisory or management personnel. No supervision of staff is exercised.

CLASS CHARACTERISTICS

Community Services Officer I - This is the entry-level classification in the non-sworn Community Services Officer series. Initially under close supervision, incumbents learn and perform routine community patrol duties in support of designated program management activities. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Community Services Officer II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Community Services Officer II - This is the fully qualified journey-level classification in the non-sworn Community Services Officer series. Incumbents perform the full range of duties working independently, and exercising judgment and discretion. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Community Services Officer class series are flexibly staffed; positions at the Community Services Officer II level are normally filled by advancement from the Community Services Officer I level; progression to the Community Services Officer II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Community Services Officer II level.

ESSENTIAL FUNCTIONS

Positions at the Community Services Officer I level may perform some of these duties and responsibilities in a learning capacity.

• Provides comprehensive non-sworn staff support to the Police Department on a wide variety of programs, projects, and services
• Patrols the City in a marked vehicle to provide security support; responds to radio and phone dispatches of emergency and non-emergency calls; follows department protocols in actions to be taken
• Responds to and assists in a diverse range of traffic collisions; provides first aid; controls traffic; interviews witnesses and victims and prepares statements; requests tow trucks and ensures debris and hazardous materials are removed
• Investigates minor and non-injury traffic collisions; writes report and determines party at fault for review by sworn officers
• Follows-up on complaints regarding abandoned vehicles; issues citations and arranges for the towing or abatement of abandoned or illegally parked vehicles
• Takes information from the public regarding burglaries, thefts, missing persons, lost and found property, and other incidents that do not require the presence of a law enforcement officer at the scene; completes standard police reports for review by sworn officers
• Assists sworn officers in crime scene operations; preserves scenes; takes photographs; collects, documents, and preserves evidence and property; collects latent fingerprints; ensures actions taken are consistent with "chain of custody" requirements
• Maintains accurate records and files; researches and compiles information from such files
• Prepares and processes a variety of reports and records, distributes to the proper individual or agency, files reports, and maintains logs
• Testifies in court or at hearings regarding case records and investigative activities
• Observes and complies with all City and mandated safety rules, regulations, and protocols
• Performs other duties as assigned

Minimum Qualifications

EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Required:

• Community Services Officer I/II - High School Diploma or equivalent (GED)

• Community Services Officer I - One (1) year of responsible public contact experience in a office setting; familiarity of law enforcement functions is desirable
• Community Services Officer II - Two (2) years of experience equivalent to a Community Services Officer I with the City of Murrieta

LICENSES AND CERTIFICATIONS

• Possession of, or ability to obtain and maintain, a valid California Driver's License by the time of appointment
• National Crime Information Center (NCIC) Certification

Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions

KNOWLEDGE OF

• Basic functions, principles and practices of law enforcement agencies
• Basic methods and techniques of assisting in crime scene investigations
• Department protocols for responding to emergency and non-emergency calls
• Authority limits in assigned duties
• Methods and techniques of interviewing and documenting victim and witness statements
• Methods and techniques of controlling traffic
• Principles and practices of crime scene operations including collection and preservation of evidence, photography and fingerprinting
• Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility
• Research and reporting methods, techniques, and procedures
• Principles and procedures of record keeping and preparation of correspondence and reports
• City and mandated safety rules, regulations, and protocols
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed

ABILITY TO

• Perform a diverse range of non-sworn tasks in support of the City's law enforcement program
• Obtain necessary information from individuals in stressful or emergency situations
• Interpret, apply, and explain complex laws, codes, regulations, and ordinances
• Provide assistance in crime scene processing
• Investigate and document assigned traffic accidents and incidents
• Take statements from victims and witness and prepare accurate documentation
• Compose correspondence independently or from brief instructions
• Prepare clear and concise reports, correspondence, and other written materials
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

PHYSICAL DEMANDS

Must possess mobility to work in a field setting and use standard office equipment, including mobility, physical strength, and stamina to respond to emergency situations and accidents; vision to read printed materials and a computer screen; to operate a motor vehicle and visit various City sites; and hearing and speech to communicate in person, before groups, and over the telephone or radio. The job involves fieldwork requiring frequent walking to perform tasks. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate police services equipment. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, push, and pull materials and objects averaging a weight of 50 pounds, in all cases with the proper use of equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees partially work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees primarily work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, chemicals, and hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Supplemental Information

APPLICATION PROCEDURE
A City application form and resume must be submitted online. Applicants can apply online at www.MurrietaCA.gov

SELECTION PROCESS
Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interviews, performance test, and writing exercises to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists.

SPECIAL EMPLOYMENT REQUIREMENTS
The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment.

EQUAL EMPLOYMENT OPPORTUNITY
The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws.

THE COMMUNITY
Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest.

THE DEPARTMENT
The Murrieta Police Department was formed in 1992 and has grown to 114 sworn officers and 71 professional support staff. The Department is proud of its partnership with the community to fight crime and enhance the quality of life for those who live, work and play in Murrieta. The Police Department has its own communications center that provides dispatching services for Murrieta Police and Fire Departments as well as Dispatch to the Menifee Police Department. In addition to patrol and general investigations, the Police Department has sworn assignments to include juvenile investigations and school resource officers; task force positions to include auto theft, major narcotics, gangs, parole/probation compliance, and computer forensics; and assignments in traffic and off-road enforcement, SWAT, and crisis/hostage negotiations. It is the Police Department's mission to provide the highest quality service to the community. The FBI has ranked the City of Murrieta as the third safest city to live in.

MURRIETA GENERAL EMPLOYEES ASSOCIATION
The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding .

• RETIREMENT : The City participates in the California Public Employees' Retirement System (CalPERS).
  • Tier 1 (Classic Members hired prior to 12/30/2012)
    • Final Compensation: Highest twelve (12) consecutive month period
    • Member Contribution: 8.0% of compensation
    • Formula: 2.7% at 55
  • Tier 2 (Classic Members hired on or after 12/30/2012)
    • Formula: 2.0% at 60
    • Member Contribution: 7.0% of compensation
    • Final Compensation: Highest thirty-six (36) consecutive month period
  • Tier 3 (New Members)
    • Formula: 2.0% at 62
    • Member Contribution: 50% of normal cost (currently 8.0% of compensation)
    • Final Compensation: Highest thirty-six (36) consecutive month period
• MEDICAL INSURANCE : The City contributes up to $1,891.28 per month toward medical insurance for employees and their eligible dependents.
• RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details.
• DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents.
• VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents.
• LIFE INSURANCE : The City pays 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available.
• SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee.
• LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee.
• DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City shall contribute a matching amount not to exceed $2,000 per year.
• SPANISH LANGUAGE PAY : 2.5% of base pay for eligible members of the association who are fluent in Spanish. Eligibility is based on business necessity.

Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta.

Closing Date/Time: 8/18/2025 11:59 PM Pacific

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• City of Murrieta

• (951) 461-6087

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