Division Manager

POSITION OVERVIEW

Applications accepted from: All Persons Interested
Job Classification: Division Manager
Posting Number: 36846
Section: Billing
Reporting Location:4200 Leeland Street
Workdays & Hours: 7:30am-4:30pm, M-F
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Division Manager will direct the management, coordination, implementation, administration and operation of various systems, plans and projects for Billing and Drainage and ensure the accurate and on time billing of the City’s approx. 500k customer accounts.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Oversight of the effective execution of customer billing and drainage operations, contract water, and other processes while ensuring compliance with applicable policies, procedures, and regulatory requirements.

Develops processes and/or operational improvements to enhance efficiency and effectiveness of billing and customer operations.

Ensures resolution of elevated customer issues and responsiveness to the needs of the public, Administration, City Council, and Executive Management in a timely and professional manner.

Manages personnel, develop strategic goals, define objectives, and provide development, coaching, training and evaluation of performance.

Research, review, and analyze new data, reports, products, and other information to ensure department policies and procedures are current.

Other duties may be assigned.
WORKING CONDITIONS
A portion of these duties will involve the ability to be detailed, speak and write effectively; otherwise, regular office atmosphere with occasional periods of stooping, bending, and lifting up 20 pounds.
This is a Houston Public Works Emergency management position at the Tier II level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Accounting, Engineering or a field closely related to activities of the division.

EXPERIENCE REQUIREMENTS
Seven years of progressively professional experience closely related to the activities of the division are required, with at least three of the years in a supervisory capacity.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

A Master's degree in Business Administration, Public Administration or a field closely related to the activities of the division may be substituted for two years of experience.

LICENSE REQUIREMENTS
None

PREFERENCES

Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills with a customer focus. Ideal candidate will possess an understanding of utility billing and meter operations. Preferred candidate will also have a background in process improvement and project management.
** Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 29

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6020.

If you need special services or accommodations 832-393-6020 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 8/11/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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